HELP - Firefox Crashing and being redirected

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D

dlman

New member
hi

i am having an issue and need HELP. Firefox is constantly crashing and i am being redirected occasionally to random sites. a couple of days ago i was getting an error message:

"avgnsx.exe has encountered a problem and needs to close. we are sorry for the inconvenience"

if i hit ok firefox would not load pages and i would have to restart my pc, if i hot debug it would be ok, but would come up again not long after.

even through out the time when i was receiving those errors firefox would crash. but now i havent got the error but firefox is constantly crashing.

help would be much appreciated

thanks
 
i am sorry, i forgot to post a HJT log. SORRY



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:51:48 PM, on 6/04/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Winamp\Winampa.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\TBPanel.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ptec/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ptec/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_6_0_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_6_0_1.dll
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Gainward] C:\WINDOWS\TBPanel.exe /A
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 7231 bytes
 
Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

You must have read and followed the "Before you Post" instructions, there are no excuses for not following the directions.

Just so you will know:
Posting additional comments or logs before a volunteer responds, can push you back instead of forward, because your thread ends up with a newer date. Also, helpers may think you are already being assisted because of the post count.
Click to expand...

I am not sure what is causing your problems yet and before we can start you have this problem:

You are running two antivirus programs at the same time and this is not a good thing.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000031316555206
"Microsoft recommends that you have only one anti-virus program installed on your computer."
http://www.washingtonpost.com/wp-dyn/content/article/2005/12/03/AR2005120300087.html
http://www.smartcomputing.com/editorial/article.asp?article=articles/2003/s1407/38s07/38s07.asp

Avast4 and AVG8 <<< uninstall all but one antivirus program, then post a new HJT log and I will take a second look.

Thanks
 
hi

thanks for the reply, much appreciated, i have removed AVG and here is the new HJT log



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:06:01 PM, on 10/04/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Winamp\Winampa.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\TBPanel.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup
C:\Program Files\Steam\Steam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ptec/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ptec/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Gainward] C:\WINDOWS\TBPanel.exe /A
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 6532 bytes
 
Let's start out search like this: Before we start, there is a questionable file I need information about.
Make sure you can view all files and folders for this Operating System:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
Use one or more os these free tools:
http://virusscan.jotti.org/
http://www.kaspersky.com/scanforvirus
http://www.virustotal.com/
C:\WINDOWS\system32\msnsc.exe <<< navigate to the file in red and upload it for scanning, then post the results.


1) Please DO NOT ENABLE Spybot S&D TeaTimer while we work together.

2) Download Malwarebytes' Anti-Malware to your Desktop
http://www.malwarebytes.org/

http://www.besttechie.net/mbam/mbam-setup.exe <<< download

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Tutorial if needed:
http://www.techsupportteam.org/forum/tutorials/2282-malwarebytes-anti-malware-mbam.html

3) Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
(You may edit out Microsoft, Hotfixes, Security Update for Windows XP,
Update for Windows XP and Windows XP Hotfix to shorten the list)
Image: http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg

Thanks
 
hi

ok so at first bleeping did not load and i could see nothing on the page but a white screen, and when i scanned msnsc.exe on all three of those tools it found it was malicious, the reason that i could not post it is b/c after i scanned Malwarebytes i had to restart my pc and didnt remember to save the info (sorry).

now bleeping loads and i can see the page, here is all the logs u have requested:




Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 2

11/04/2009 4:29:13 PM
mbam-log-2009-04-11 (16-29-13).txt

Scan type: Full Scan (C:\|)
Objects scanned: 139314
Time elapsed: 24 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\msnsc (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\fbkvijm.nll (Trojan.Daonol) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\msnsc.exe (Trojan.Agent) -> Quarantined and deleted successfully.




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:32:19 PM, on 11/04/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Winamp\Winampa.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\TBPanel.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ptec/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ptec/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Gainward] C:\WINDOWS\TBPanel.exe /A
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [msnsc] C:\WINDOWS\system32\msnsc.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 6576 bytes





µTorrent
Ad-Aware SE Personal
Adobe Flash Player 10 Plugin
Adobe Reader 7.0.7
AGEIA PhysX v7.03.21
avast! Antivirus
Canon Camera Access Library
Canon Camera Support Core Library
Canon G.726 WMP-Decoder
Canon MovieEdit Task for ZoomBrowser EX
Canon MP Navigator EX 1.0
Canon MP210 series
Canon My Printer
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC_DV 5 for ZoomBrowser EX
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities Easy-PhotoPrint EX
Canon Utilities EOS Utility
Canon Utilities MyCamera
Canon Utilities MyCamera DC
Canon Utilities PhotoStitch
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities Solution Menu
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Choice Guard
EXPERTool
FLV Player 2.0 (build 25)
High Definition Audio Driver Package - KB888111
HijackThis 2.0.2
J2SE Runtime Environment 5.0 Update 6
Malwarebytes' Anti-Malware
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft .NET Framework 3.0 Service Pack 1
Microsoft .NET Framework 3.5
Microsoft .NET Framework 3.5
Microsoft Office Professional Edition 2003
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.0.8)
MSVCRT
MSXML 6.0 Parser (KB933579)
muvee autoProducer 3.5 magicMoments
Nero Suite
NVIDIA Drivers
Paint.NET 2.6
PIXMA Extended Survey Program
QuickTime
REALTEK GbE & FE Ethernet PCI-E NIC Driver
Realtek High Definition Audio Driver
Rome - Total War - Gold Edition
ScanSoft OmniPage SE 4
Segoe UI
Spybot - Search & Destroy
Spybot - Search & Destroy 1.2
Steam
The Battle for Middle-earth (tm) II
The Lord of the Rings, The Rise of the Witch-king
VideoLAN VLC media player 0.8.5
Winamp (remove only)
Windows Imaging Component
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Upload Tool
Windows Media Format Runtime
WinRAR archiver
WinZip
 
Please see this information:
http://forums.spybot.info/showthread.php?t=282
If your helper detects the presence of such programs on your computer he/she will ask you to remove them. Help will be withdrawn should you not agree to their removal.

Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.
Hackers are using out of date programs to infect folks more and more,
Here is a small free tool that lets you know when something needs an update if you are interested:
http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

µTorrent <<< p2p, uninstall

Adobe Flash Player 10 Plugin
Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
http://www.adobe.com/support/security/bulletins/apsb09-01.html

Adobe Reader 7.0.7 <<< oput of date and unsafe:
http://news.cnet.com/8301-1009_3-10081618-83.html?tag=nl.e433
http://www.filehippo.com/download_adobe_reader/
(if you want a smaller program, look at this one)
Foxit Reader 2.3 for Windows (make sure to uncheck any toolbars)
http://www.foxitsoftware.com/pdf/rd_intro.php

J2SE Runtime Environment 5.0 Update 6 <<< out of date and unsafe:
http://forums.spybot.info/showpost.php?p=12880&postcount=2
Be aware of this information so you can opt out of anything you do not want.
Microsoft Does MSN Toolbar Distribution Deal With Java:
http://searchengineland.com/microsoft-does-msn-toolbar-distribution-deal-with-java-15413.php

Spybot - Search & Destroy 1.2 <<< uninstall this VERY old version.

Spybot - Search & Destroy
Please be sure Spybot S&D is up to date and fully immunized.
http://www.safer-networking.org/en/
http://www.safer-networking.org/en/news/2008-07-08.html
http://www.safer-networking.org/en/faq/index.html
http://www.safer-networking.org/en/tutorial/index.html


I would like a look at the results from:
Microsoft® Windows® Malicious Software Removal Tool (MSRT)
1) Click on Start, Run
2) Type MRT and Press Enter
3) When the first Window opens, click on the Next button
4) Choose Quick Scan and follow the prompts.

If anything is found, post this log:

1) Click on Start, Run
2) Type the following and Press Enter

notepad c:\windows\debug\mrt.log

copy/paste the contents

Along with that information, please tell me how the computer is running now.

Thanks
 
Hi

my computer looks to be running ok now, firefox has not crashed since my last post and my auto updates are running, the only thing is, after leaving my computer idle for 4-6 hours, my internet did not work so i had to restart my pc for it to work again, this has happend twice since my last post


i have followed all ur instructions, is my pc clean?

here is the MRT log:



Microsoft Windows Malicious Software Removal Tool v1.13, February 2006
Started On Sun Apr 12 23:43:34 2009

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Sun Apr 12 23:44:08 2009
 
Thanks for the feedback, let's take a look with combofix to be sure we miss nothing:

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use

Download ComboFix from here:

Link 1

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • See this Link for programs that need to be disabled and instruction on how to disable them.
  • Remember to re-enable them when we're done.

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
whatnext.jpg

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a New Hijackthis log.

*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

Tutorial if needed
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
 
hi

here is the combofix and hjt log u requested:


ComboFix 09-04-13.07 - Daniel's Account 2009-04-13 9:27.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2047.1560 [GMT 10:00]
Running from: c:\documents and settings\Daniel's Account\My Documents\ComboFix.exe
AV: avast! antivirus 4.8.1335 [VPS 090412-0] *On-access scanning disabled* (Updated)
* Created a new restore point
.

((((((((((((((((((((((((( Files Created from 2009-03-13 to 2009-04-13 )))))))))))))))))))))))))))))))
.

2009-04-12 13:29 . 2009-04-12 13:29 73728 ----a-w c:\windows\system32\javacpl.cpl
2009-04-12 13:27 . 2009-04-12 13:29 410984 ----a-w c:\windows\system32\deploytk.dll
2009-04-11 07:45 . 2009-04-11 07:45 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\The Creative Assembly
2009-04-11 05:48 . 2009-04-11 05:48 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\Malwarebytes
2009-04-11 05:48 . 2009-04-06 05:32 15504 ----a-w c:\windows\system32\drivers\mbam.sys
2009-04-11 05:48 . 2009-04-06 05:32 38496 ----a-w c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-11 05:48 . 2009-04-11 05:48 -------- d-----w c:\documents and settings\All Users\Application Data\Malwarebytes
2009-04-10 00:23 . 2009-04-10 08:16 -------- d-----w c:\documents and settings\Daniel's Account\Tracing
2009-04-08 06:21 . 2009-04-12 13:41 -------- d-----w c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-04-05 07:34 . 2009-04-05 07:34 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\dvdcss
2009-04-01 05:38 . 2009-04-02 04:02 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\My The Lord of the Rings, The Rise of the Witch-king Files
2009-03-25 07:23 . 2009-03-27 11:23 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\My Battle for Middle-earth(tm) II Files
2009-03-24 06:22 . 2009-03-24 06:22 -------- d-----w c:\documents and settings\Vince's Account\Local Settings\Application Data\Adobe
2009-03-19 22:59 . 2009-02-18 03:44 212711 ----a-w c:\windows\system32\nvapps.nvb
2009-03-19 22:59 . 2009-03-19 23:00 -------- d-----w c:\windows\NV15281536.TMP
2009-03-19 22:58 . 2009-03-19 22:58 -------- d-----w C:\NVIDIA
2009-03-19 22:46 . 2009-03-19 22:46 157920 ----a-w c:\documents and settings\LocalService\Local Settings\Application Data\FontCache3.0.0.0.dat
2009-03-19 22:46 . 2009-03-19 22:46 -------- d-----w c:\windows\system32\XPSViewer
2009-03-19 22:45 . 2006-06-29 02:07 14048 ------w c:\windows\system32\spmsg2.dll
2009-03-19 21:59 . 2009-03-19 21:59 -------- d-----w c:\windows\Logs

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-04-12 23:23 . 2009-02-11 03:36 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\uTorrent
2009-04-12 13:41 . 2009-04-08 06:21 -------- d-----w c:\program files\Spybot - Search & Destroy
2009-04-12 13:28 . 2009-04-12 13:28 -------- d-----w c:\program files\Java
2009-04-12 13:21 . 2009-04-12 13:21 -------- d-----w c:\program files\Common Files\Adobe AIR
2009-04-12 13:21 . 2009-04-12 13:20 -------- d-----w c:\program files\Common Files\Adobe
2009-04-11 11:42 . 2009-04-08 03:48 -------- d-----w c:\program files\Steam
2009-04-11 05:48 . 2009-04-11 05:48 -------- d-----w c:\program files\Malwarebytes' Anti-Malware
2009-04-10 00:23 . 2009-02-16 08:44 69648 ----a-w c:\documents and settings\Daniel's Account\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-04-10 00:16 . 2009-04-10 00:16 -------- d-----w c:\program files\Microsoft
2009-04-10 00:16 . 2009-04-10 00:16 -------- d-----w c:\program files\Windows Live
2009-04-10 00:16 . 2009-04-10 00:16 -------- d-----w c:\program files\Windows Live SkyDrive
2009-04-10 00:13 . 2009-04-10 00:13 -------- d-----w c:\program files\Common Files\Windows Live
2009-04-08 07:19 . 2009-04-08 07:19 -------- d-----w c:\program files\The Creative Assembly
2009-04-08 07:19 . 2009-02-10 03:51 -------- d--h--w c:\program files\InstallShield Installation Information
2009-04-08 06:23 . 2009-04-08 06:23 -------- d-----w c:\program files\TeaTimer (Spybot - Search & Destroy)
2009-04-08 06:23 . 2009-04-08 06:23 -------- d-----w c:\program files\Misc. Support Library (Spybot - Search & Destroy)
2009-04-08 06:22 . 2009-04-08 06:22 -------- d-----w c:\program files\SDHelper (Spybot - Search & Destroy)
2009-04-08 06:22 . 2009-04-08 06:22 -------- d-----w c:\program files\File Scanner Library (Spybot - Search & Destroy)
2009-04-08 06:19 . 2009-02-10 02:52 -------- d-----w c:\program files\MSN Messenger
2009-04-06 07:51 . 2009-04-06 07:51 -------- d-----w c:\program files\Trend Micro
2009-04-01 05:28 . 2009-03-25 07:00 -------- d-----w c:\program files\Electronic Arts
2009-03-30 01:44 . 2009-03-02 22:27 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\ZoomBrowser EX
2009-03-30 01:44 . 2009-03-02 22:26 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\CameraWindowDC
2009-03-28 10:39 . 2009-02-23 07:40 -------- d-----w c:\documents and settings\All Users\Application Data\CanonIJPLM
2009-03-22 09:23 . 2009-02-10 02:57 -------- d-----w c:\documents and settings\All Users\Application Data\DVD Shrink
2009-03-19 22:46 . 2009-03-19 22:46 -------- d-----w c:\program files\MSBuild
2009-03-19 22:46 . 2009-03-19 22:46 -------- d-----w c:\program files\Reference Assemblies
2009-03-19 22:43 . 2009-03-19 22:43 -------- d-----w c:\program files\MSXML 6.0
2009-03-15 08:27 . 2009-03-03 03:33 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\RipIt4Me
2009-03-15 08:18 . 2009-02-10 03:19 -------- d-----w c:\program files\SlySoft
2009-03-11 23:20 . 2009-03-02 22:19 -------- d-----w c:\documents and settings\All Users\Application Data\ZoomBrowser
2009-03-03 07:17 . 2009-02-23 07:40 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\Canon
2009-03-02 22:26 . 2009-03-02 22:26 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\CANON INC
2009-03-02 22:20 . 2009-02-23 07:34 -------- d-----w c:\program files\Canon
2009-03-02 21:54 . 2009-02-23 07:37 -------- d-----w c:\program files\Common Files\CANON
2009-02-23 07:39 . 2009-02-23 07:39 -------- d-----w c:\documents and settings\All Users\Application Data\InstallShield
2009-02-23 07:39 . 2009-02-23 07:39 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\ScanSoft
2009-02-23 07:39 . 2009-02-23 07:38 -------- d-----w c:\documents and settings\All Users\Application Data\ScanSoft
2009-02-23 07:38 . 2009-02-23 07:38 -------- d-----w c:\program files\Common Files\ScanSoft Shared
2009-02-23 07:38 . 2009-02-10 03:51 -------- d-----w c:\program files\Common Files\InstallShield
2009-02-23 07:38 . 2009-02-23 07:38 -------- d-----w c:\program files\ScanSoft
2009-02-23 07:35 . 2009-02-23 07:35 -------- d--h--w c:\documents and settings\All Users\Application Data\CanonBJ
2009-02-23 07:35 . 2009-02-23 07:35 -------- d--h--w c:\program files\CanonBJ
2009-02-20 23:34 . 2009-02-20 23:34 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\Sierra Entertainment
2009-02-20 13:05 . 2009-02-20 13:05 -------- d-----w c:\program files\AGEIA Technologies
2009-02-20 13:05 . 2009-02-20 13:05 -------- d-----w c:\program files\Common Files\Wise Installation Wizard
2009-02-19 10:30 . 2009-02-19 10:30 107888 ----a-w c:\windows\system32\CmdLineExt.dll
2009-02-18 05:38 . 2009-02-18 05:38 -------- d-----w c:\program files\FLV Player
2009-02-17 07:32 . 2009-02-17 07:32 -------- d-----w c:\program files\Common Files\L&H
2009-02-17 07:32 . 2009-02-17 07:32 -------- d-----w c:\program files\Microsoft.NET
2009-02-17 07:32 . 2009-02-17 07:32 -------- d-----w c:\program files\Microsoft ActiveSync
2009-02-17 07:31 . 2009-02-17 07:31 -------- d-----w c:\program files\Microsoft Works
2009-02-16 12:17 . 2009-02-10 03:59 453152 ----a-w c:\windows\system32\NVUNINST.EXE
2009-02-16 10:55 . 2009-02-16 10:55 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\AdobeUM
2009-02-16 10:50 . 2009-02-16 10:50 -------- d-----w c:\documents and settings\All Users\Application Data\NVIDIA
2009-02-16 05:30 . 2009-02-11 05:56 -------- d-----w c:\documents and settings\Daniel's Account\Application Data\Ahead
2009-02-11 03:11 . 2009-02-10 02:56 86327 ----a-w c:\windows\pchealth\helpctr\OfflineCache\index.dat
2009-02-10 03:52 . 2009-02-10 03:51 169 ----a-w C:\csb.log
2009-02-10 03:51 . 2009-02-10 03:51 347 ----a-w C:\RHDSetup.log
2009-02-10 02:53 . 2009-02-10 02:53 21640 ----a-w c:\windows\system32\emptyregdb.dat
2009-02-06 08:52 . 2009-02-06 08:52 49504 ----a-w c:\windows\system32\sirenacm.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WinampAgent"="c:\program files\Winamp\Winampa.exe" [2003-04-02 12288]
"Gainward"="c:\windows\TBPanel.exe" [2006-06-23 2146304]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-02-18 13680640]
"avast!"="c:\progra~1\ALWILS~1\Avast4\ashDisp.exe" [2009-02-06 81000]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-02-10 98304]
"NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]
"CanonSolutionMenu"="c:\program files\Canon\SolutionMenu\CNSLMAIN.exe" [2007-04-04 644696]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2007-04-04 1603152]
"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2006-10-25 210472]
"OpwareSE4"="c:\program files\ScanSoft\OmniPageSE4\OpwareSE4.exe" [2007-02-04 79400]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2009-02-18 86016]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-04-12 148888]
"RTHDCPL"="RTHDCPL.EXE" [2006-05-18 c:\windows\RTHDCPL.exe]
"SkyTel"="SkyTel.EXE" [2006-05-16 c:\windows\SkyTel.exe]
"nwiz"="nwiz.exe" [2009-02-18 c:\windows\system32\nwiz.exe]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"nlsf"="move" [X]
"tscuninstall"="c:\windows\system32\tscupgrd.exe" [2004-08-04 44544]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"ForceClassicControlPanel"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\uTorrent\\utorrent.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Electronic Arts\\The Battle for Middle-earth (tm) II\\game.dat"=
"c:\\Program Files\\Electronic Arts\\The Lord of the Rings, The Rise of the Witch-king\\game.dat"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Steam\\steamapps\\common\\empire total war\\Empire.exe"=

S1 aswSP;avast! Self Protection; [x]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\DRIVERS\aswFsBlk.sys [2009-02-06 20560]

.
- - - - ORPHANS REMOVED - - - -

HKU-Default-Run-MsnMsgr - c:\program files\MSN Messenger\MsnMsgr.Exe


.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com
mStart Page = hxxp://www.yahoo.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\Daniel's Account\Application Data\Mozilla\Firefox\Profiles\l6ctb6u6.default\
FF - prefs.js: browser.startup.homepage - google.com.au
.

**************************************************************************

catchme 0.3.1375 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-04-13 09:28
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(4028)
c:\program files\ScanSoft\OmniPageSE4\OpHookSE4.dll
.
Completion time: 2009-04-13 9:30
ComboFix-quarantined-files.txt 2009-04-12 23:30

Pre-Run: 127,651,082,240 bytes free
Post-Run: 127,689,150,464 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

173






Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:32:56 AM, on 13/04/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Winamp\Winampa.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\TBPanel.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Gainward] C:\WINDOWS\TBPanel.exe /A
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 5570 bytes
 
Have a look at this information, it may help your computer run better.
http://www.netsquirrel.com/msconfig/msconfig_xp.html
http://www.malwareremoval.com/tutorials/runningslowly.php
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/atwork/getstarted/speed.mspx

Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop. We will use this later.

Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

Close all programs but HJT and all browser windows, then click on "Fix Checked"

Right click Start > Explore and navigate to these files/folders and delete them if there.

Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

*Cleaning Prefetch may result in a few slow starts until the folder is repopulated:
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html

Remove combofix from the computer like this:

Click START then RUN
Now type or copy Combofix /u in the runbox and click OK.
Note the space between the X and the U, it needs to be there.

CF_Cleanup.png


Clean the System Restore files like this:

Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Reboot

Turn ON System Restore,
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.


Update MBAM and scan to be sure we missed none of the junk, there is no need to post a clean scan result.
(MBAM is yours to keep if you wish, update it and run it once a month or so)

Update Avast4 and scan the system, to be sure it is running right and scanning clean.
What's new in avast! version 4
http://www.avast.com/eng/whats_new_in_avast_v2.html

If all is well at this point, let me know and I will close the topic.

Some good information for you:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

http://www.malwarecomplaints.info/

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

http://users.telenet.be/bluepatchy/miekiemoes/Links.html
http://www.microsoft.com/windows/ie/community/columns/protection.mspx
Improve the safety of your browsing and e-mail activities
http://www.microsoft.com/protect/computer/advanced/browsing.mspx
 
hi

everything seems to be good now, followed ur instructions from ur last post. Avast and MBAM scans came up clean.

thanks, ur help has been much appreciated.
 
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