Help removing AYB.DNS-LOOK-UP.COM

Welcome to the forum. I don't know if I can help you, and will not know unless you provide more information.
If you still need help and are not receiving it elsewhere, it appears you have missed some important instructions our administrator has posted at the top of the forum,
especially this: "BEFORE you POST" -Preliminary Steps
http://forums.spybot.info/showthread.php?t=288
Please read and follow all instructions and post all required logs or reports, anything less will slow your process.
Use "Post Reply" to post the information in the instructions and stay in the same topic.

Thanks
 
Here is the online Anti Virus scan log/report:

Adware:Adware/Lop Not disinfected c:\docume~1\joãokr~1\applic~1\acebit~1\surf software size.exe
Potentially unwanted tool:application/altnet Not disinfected hkey_local_machine\software\microsoft\windows\currentversion\app management\arpcache\AltnetDM
Adware:adware/savenow Not disinfected Windows Registry
Adware:adware/instafinder Not disinfected Windows Registry
Adware:adware/powerstrip Not disinfected Windows Registry
Adware:adware/wupd Not disinfected Windows Registry
Spyware:Cookie/Atlas DMT Not disinfected C:\WINDOWS\Temp\ZLT04e9b.TMP
Adware:Adware/Lop Not disinfected C:\Documents and Settings\All Users\Application Data\loudlogogridflaw\Tool Bird.exe
Adware:Adware/Lop Not disinfected C:\Documents and Settings\joão kruz\Application Data\acebitssite\SURF SOFTWARE SIZE.exe
Adware:Adware/Lop Not disinfected C:\Documents and Settings\joão kruz\Application Data\acebitssite\SKADXSVC.EXE
Spyware:Cookie/Statcounter Not disinfected C:\Programas\Arovax AntiSpyware\quarantine\archive 22.07.2006 02-22-14.dat
Spyware:Cookie/Statcounter Not disinfected C:\Programas\Arovax AntiSpyware\quarantine\archive 22.07.2006 16-48-31.dat
Spyware:Cookie/Atlas DMT Not disinfected C:\Programas\Arovax AntiSpyware\quarantine\archive 23.07.2006 01-51-01.dat
Spyware:Cookie/Hitbox Not disinfected C:\Programas\Arovax AntiSpyware\quarantine\archive 23.07.2006 02-17-12.dat


and the Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 16:43:06, on 01-03-2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5700.0006)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Programas\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Programas\Synaptics\SynTP\SynTPLpr.exe
C:\Programas\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programas\Arcade\PCMService.exe
C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\acer\epm\epm-dm.exe
C:\Programas\Launch Manager\QtZgAcer.EXE
C:\Programas\Java\jre1.5.0_11\bin\jusched.exe
C:\Programas\QuickTime\qttask.exe
C:\Programas\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Programas\iTunes\iTunesHelper.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe
C:\Programas\Windows Defender\MSASCui.exe
C:\Programas\HP\HP Software Update\HPWuSchd2.exe
C:\Programas\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Programas\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\Ficheiros comuns\Ahead\Lib\NMBgMonitor.exe
C:\Programas\Creative\MediaSource\Detector\CTDetect.exe
C:\Programas\Messenger\msmsgs.exe
C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Programas\Metacafe\MetacafeAgent.exe
C:\Programas\iPod\bin\iPodService.exe
c:\progra~1\intern~1\iexplore.exe
C:\Programas\Ficheiros comuns\Ahead\Lib\NMIndexStoreSvr.exe
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\acer\eRecovery\Monitor.exe
C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Programas\Metacafe\Metacafe.exe
C:\Programas\Webroot\Spy Sweeper\SSU.EXE
C:\Programas\Symantec\LiveUpdate\AUpdate.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Programas\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Programas\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\hijackthis\HijackThis.exe
C:\Programas\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Programas\Symantec\LiveUpdate\LuCallbackProxy.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Programas\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programas\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [SynTPLpr] C:\Programas\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programas\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Programas\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [ATIPTA] "C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [ePowerManagement] "C:\Acer\ePM\ePM.exe" boot
O4 - HKLM\..\Run: [LManager] "C:\Programas\Launch Manager\QtZgAcer.EXE"
O4 - HKLM\..\Run: [eRecoveryService] C:\Windows\System32\Check.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CamMonitor] "C:\Programas\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] "C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programas\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Windows Defender] "C:\Programas\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Programas\Ficheiros comuns\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Programas\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Programas\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Programas\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Programas\Ficheiros comuns\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Creative Detector] "C:\Programas\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [MSMSGS] "C:\Programas\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [deleteshow] "C:\DOCUME~1\JOÃOKR~1\APPLIC~1\ACEBIT~1\SURF SOFTWARE SIZE.exe"
O4 - Startup: Metacafe.lnk = C:\Programas\Metacafe\MetacafeAgent.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Metacafe.lnk = C:\Programas\Metacafe\MetacafeAgent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.1.1067.14/WinSSWebAgent.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1146503531484
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - AppInit_DLLs: 67.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programas\Ficheiros comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Programas\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Serviço do Auto-Protect do Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: NBService - Nero AG - C:\Programas\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programas\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Programas\Webroot\Spy Sweeper\SpySweeper.exe

i do not know if that is everything please let me know if i need anything else

thank you
 
Thanks for returning your information, you have a LOP/C2 Media infection, here is a little information for you:
http://inetexplorer.mvps.org/data/lop.htm

We need to remove it first, follow these directions carefully please.

You have progams running that may block the changes we must make. Please turn off Spysweeper and WinPartol when you run NoLop.

Please download NoLop to the Desktop from one of these links:
http://www.spywareedge.net/nolop/NoLop.exe
http://www.thespykiller.co.uk/forum/index.php?action=tpmod;dl=item16

Close any programs you have running since a reboot is required
Double click NoLop.exe to run it
Next, click the button labeled: Search and Destroy
<<your computer will now be scanned for infected files>>
When the scan finishes, if infected, you are prompted to reboot
Click OK

Now click: REBOOT
A Message should popup from NoLop. If not, double click the program again and it will finish.
Please Post the contents of C:\NoLop.log along with a new HijackThis log


Thanks
 
NoLop.log:

NoLop! Log by Skate_Punk_21

Please Note: any existing old logs will have now been renamed to NoLop!OLD.log

Fix running from: C:\Documents and Settings\joão kruz\Ambiente de trabalho
[02-03-2007]
[0:05:09]

---Infection Files Found/Removed---
NO INFECTION FILES FOUND - Cleaning Aborted.

---Listing AppData sub directories---

C:\Documents and Settings\Default User\Application Data\Microsoft
C:\Documents and Settings\Default User\Application Data\Identities
C:\Documents and Settings\All Users\Application Data\Microsoft
C:\Documents and Settings\All Users\Application Data\Symantec
C:\Documents and Settings\All Users\Application Data\Apple Computer
C:\Documents and Settings\All Users\Application Data\Quicktime
C:\Documents and Settings\All Users\Application Data\Creative
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
C:\Documents and Settings\All Users\Application Data\River Past G3
C:\Documents and Settings\All Users\Application Data\Dvd Shrink
C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage
C:\Documents and Settings\All Users\Application Data\Trymedia
C:\Documents and Settings\All Users\Application Data\Adobe
C:\Documents and Settings\All Users\Application Data\Loudlogogridflaw
C:\Documents and Settings\All Users\Application Data\Nero
C:\Documents and Settings\All Users\Application Data\Estsoft -- EMPTY Directory
C:\Documents and Settings\All Users\Application Data\Microsoft Help
C:\Documents and Settings\All Users\Application Data\Msscanappdatadir
C:\Documents and Settings\All Users\Application Data\Metacafe
C:\Documents and Settings\All Users\Application Data\Webroot
C:\Documents and Settings\Networkservice\Application Data\Microsoft
C:\Documents and Settings\Networkservice\Application Data\Symantec
C:\Documents and Settings\Networkservice\Application Data\Webroot
C:\Documents and Settings\Localservice\Application Data\Microsoft
C:\Documents and Settings\Localservice\Application Data\Webroot
C:\Documents and Settings\João Kruz\Application Data\Identities
C:\Documents and Settings\João Kruz\Application Data\Microsoft
C:\Documents and Settings\João Kruz\Application Data\Cyberlink
C:\Documents and Settings\João Kruz\Application Data\Symantec
C:\Documents and Settings\João Kruz\Application Data\Adobe
C:\Documents and Settings\João Kruz\Application Data\Macromedia
C:\Documents and Settings\João Kruz\Application Data\Creative
C:\Documents and Settings\João Kruz\Application Data\Help -- EMPTY Directory
C:\Documents and Settings\João Kruz\Application Data\Mozilla
C:\Documents and Settings\João Kruz\Application Data\Apple Computer
C:\Documents and Settings\João Kruz\Application Data\Adobeum
C:\Documents and Settings\João Kruz\Application Data\Sun
C:\Documents and Settings\João Kruz\Application Data\Azureus
C:\Documents and Settings\João Kruz\Application Data\.bittorrent
C:\Documents and Settings\João Kruz\Application Data\Lavasoft
C:\Documents and Settings\João Kruz\Application Data\Openoffice.org1.9.109
C:\Documents and Settings\João Kruz\Application Data\Dvdcss
C:\Documents and Settings\João Kruz\Application Data\Google
C:\Documents and Settings\João Kruz\Application Data\Kazaa Lite
C:\Documents and Settings\João Kruz\Application Data\Sonic Foundry
C:\Documents and Settings\João Kruz\Application Data\Publish Providers -- EMPTY Directory
C:\Documents and Settings\João Kruz\Application Data\Netmedia Providers -- EMPTY Directory
C:\Documents and Settings\João Kruz\Application Data\Tor
C:\Documents and Settings\João Kruz\Application Data\Real
C:\Documents and Settings\João Kruz\Application Data\Image Zone Express
C:\Documents and Settings\João Kruz\Application Data\Utorrent
C:\Documents and Settings\João Kruz\Application Data\Cowon -- EMPTY Directory
C:\Documents and Settings\João Kruz\Application Data\Talkback
C:\Documents and Settings\João Kruz\Application Data\Openoffice.org2
C:\Documents and Settings\João Kruz\Application Data\Pasta De Uploads Share-to-web -- EMPTY Directory
C:\Documents and Settings\João Kruz\Application Data\Reaper
C:\Documents and Settings\João Kruz\Application Data\Hewlett-packard
C:\Documents and Settings\João Kruz\Application Data\Thunderbird
C:\Documents and Settings\João Kruz\Application Data\Chessmaster Challenge
C:\Documents and Settings\João Kruz\Application Data\Secretmaker
C:\Documents and Settings\João Kruz\Application Data\F-secure
C:\Documents and Settings\João Kruz\Application Data\Pex
C:\Documents and Settings\João Kruz\Application Data\Deepburner
C:\Documents and Settings\João Kruz\Application Data\Participatory Culture Foundation
C:\Documents and Settings\João Kruz\Application Data\Media Player Classic
C:\Documents and Settings\João Kruz\Application Data\Acebitssite
C:\Documents and Settings\João Kruz\Application Data\Ahead
C:\Documents and Settings\João Kruz\Application Data\Vlc
C:\Documents and Settings\João Kruz\Application Data\Estsoft -- EMPTY Directory
C:\Documents and Settings\João Kruz\Application Data\Divx
C:\Documents and Settings\João Kruz\Application Data\Metacafe
C:\Documents and Settings\João Kruz\Application Data\Vidalia
C:\Documents and Settings\João Kruz\Application Data\Wholesecurity
C:\Documents and Settings\João Kruz\Application Data\Webroot


new hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 0:11:57, on 02-03-2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5700.0006)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Programas\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Programas\Synaptics\SynTP\SynTPLpr.exe
C:\Programas\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programas\Arcade\PCMService.exe
C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\acer\epm\epm-dm.exe
C:\Programas\Launch Manager\QtZgAcer.EXE
C:\Programas\Java\jre1.5.0_11\bin\jusched.exe
C:\Programas\QuickTime\qttask.exe
C:\Programas\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Programas\iTunes\iTunesHelper.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe
C:\Programas\Windows Defender\MSASCui.exe
C:\Programas\HP\HP Software Update\HPWuSchd2.exe
C:\Programas\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\Ficheiros comuns\Ahead\Lib\NMBgMonitor.exe
C:\Programas\Creative\MediaSource\Detector\CTDetect.exe
C:\Programas\Messenger\msmsgs.exe
C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Programas\Metacafe\MetacafeAgent.exe
C:\Programas\iPod\bin\iPodService.exe
c:\progra~1\intern~1\iexplore.exe
C:\Programas\acer\eRecovery\Monitor.exe
C:\Programas\Ficheiros comuns\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\hijackthis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Programas\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programas\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [SynTPLpr] C:\Programas\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programas\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Programas\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [ATIPTA] "C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [ePowerManagement] "C:\Acer\ePM\ePM.exe" boot
O4 - HKLM\..\Run: [LManager] "C:\Programas\Launch Manager\QtZgAcer.EXE"
O4 - HKLM\..\Run: [eRecoveryService] C:\Windows\System32\Check.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CamMonitor] "C:\Programas\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] "C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programas\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Windows Defender] "C:\Programas\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Programas\Ficheiros comuns\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Programas\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Programas\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] C:\Programas\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Programas\Ficheiros comuns\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Creative Detector] "C:\Programas\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [deleteshow] "C:\DOCUME~1\JOÃOKR~1\APPLIC~1\ACEBIT~1\SURF SOFTWARE SIZE.exe"
O4 - Startup: Metacafe.lnk = C:\Programas\Metacafe\MetacafeAgent.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Metacafe.lnk = C:\Programas\Metacafe\MetacafeAgent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.1.1067.14/WinSSWebAgent.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1146503531484
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - AppInit_DLLs: 67.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programas\Ficheiros comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Programas\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Serviço do Auto-Protect do Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: NBService - Nero AG - C:\Programas\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programas\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Programas\Webroot\Spy Sweeper\SpySweeper.exe
 
Thanks for returning your information and good job using the NoLop tool:bigthumb: Let's try to clean up the rest like this.

1) How to make files and folders visible:
Click Start > Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm. Click OK.
You may reverse this for safety when we are finished.

2) Please download ATF Cleaner by Atribune
http://www.atribune.org/content/view/25/2/
Save it to your Desktop. We will use this later.

3) We need to disable your Windows Defender Real-time Protection as it may interfere with the fixes that we need to make.
Open Windows Defender, Click on Tools, General Settings.
Scroll down and uncheck Turn on real-time protection (recommended).
After you uncheck this, click on the Save button and close Windows Defender.
After all of the fixes are complete it is very important that you enable Real-time Protection again.

4) WinPatrol; Right-click the running icon of Winpatrol in the system tray and choose exit. It will automatically restart at next boot.

5) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
(next item is missing the file, so it is not working right if at all. If you use it download it again when we finish)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKCU\..\Run: [deleteshow] "C:\DOCUME~1\JOÃOKR~1\APPLIC~1\ACEBIT~1\SURF SOFTWARE SIZE.exe"
LOP
O20 - AppInit_DLLs: 67.dll <<< if you know what this is you can leave it

Close all programs but HJT and all browser windows, then click on "Fix Checked"

6) RIGHT Click on Start then click on Explore. Locate and delete these items:

C:\DOCUMENTS & SETTINGS~1\JOÃOKR~1\APPLICATION FILES~1\ACEBIT~1\ <<< delete that folder (LOP)

7) Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

Restart the computer and post a new HJT log, let me know how the computer is running now.

Do you own this program? Post that information with the next HJT log.
C:\Programas\Webroot\Spy Sweeper\SpySweeper.exe

Thanks
 
new HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 22:23:02, on 02-03-2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5700.0006)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Programas\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Programas\Synaptics\SynTP\SynTPLpr.exe
C:\Programas\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programas\Arcade\PCMService.exe
C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\acer\epm\epm-dm.exe
C:\Programas\Launch Manager\QtZgAcer.EXE
C:\Programas\Java\jre1.5.0_11\bin\jusched.exe
C:\Programas\QuickTime\qttask.exe
C:\Programas\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Programas\iTunes\iTunesHelper.exe
C:\Programas\BillP Studios\WinPatrol\WinPatrol.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe
C:\Programas\Windows Defender\MSASCui.exe
C:\Programas\HP\HP Software Update\HPWuSchd2.exe
C:\Programas\Zone Labs\ZoneAlarm\zlclient.exe
C:\Programas\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\Ficheiros comuns\Ahead\Lib\NMBgMonitor.exe
C:\Programas\Creative\MediaSource\Detector\CTDetect.exe
C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Programas\Messenger\msmsgs.exe
C:\Programas\iPod\bin\iPodService.exe
C:\Programas\Metacafe\MetacafeAgent.exe
C:\Programas\Ficheiros comuns\Ahead\Lib\NMIndexStoreSvr.exe
C:\Programas\acer\eRecovery\Monitor.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Programas\Webroot\Spy Sweeper\SSU.EXE
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Programas\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programas\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [SynTPLpr] C:\Programas\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programas\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Programas\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [ATIPTA] "C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [ePowerManagement] "C:\Acer\ePM\ePM.exe" boot
O4 - HKLM\..\Run: [LManager] "C:\Programas\Launch Manager\QtZgAcer.EXE"
O4 - HKLM\..\Run: [eRecoveryService] C:\Windows\System32\Check.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CamMonitor] "C:\Programas\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] "C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programas\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinPatrol] "C:\Programas\BillP Studios\WinPatrol\WinPatrol.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Windows Defender] "C:\Programas\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Programas\Ficheiros comuns\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Programas\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Programas\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Programas\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Programas\Ficheiros comuns\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Creative Detector] "C:\Programas\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [MSMSGS] "C:\Programas\Messenger\msmsgs.exe" /background
O4 - Startup: Metacafe.lnk = C:\Programas\Metacafe\MetacafeAgent.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Metacafe.lnk = C:\Programas\Metacafe\MetacafeAgent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.1.1067.14/WinSSWebAgent.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1146503531484
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programas\Ficheiros comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Programas\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Serviço do Auto-Protect do Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: NBService - Nero AG - C:\Programas\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programas\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Programas\Webroot\Spy Sweeper\SpySweeper.exe


At the end of the last message you posted:

Do you own this program? Post that information with the next HJT log.
C:\Programas\Webroot\Spy Sweeper\SpySweeper.exe

If you are asking me if i own spy sweeper the answer is no it is just a time trial.
As for how the computer is running no dns.com messages so far but and i do not know if this is related or not i still can not change the home page adress it is stuck on http://www.microsoft.com/isapi/redir.dll?prd=ie&clcid=0x816&pver=6.0&ar=home.
Also you said to check the box next to R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = and press fix checked the other were fixed but this staid.

Anyway thank you very much!!!!
 
Thanks for returning the information and the feedback, looking at the HJT log first.

I had to look aheard, something is stopping us from removing adware and the line you mentioned. I gave you instructions for turning off everything but SpySweeper, so it must be the one that is blocking us. Since you do not own it, here it what I suggest you do.

1) Uninstall SpySweeper (big resource waster once the trial is over anyway)
I am not sure SS and Windows Defender would not conflict anyway? I would ask Defender Support before trying to run it with another powerful realtime spyware program.

2) Turn off Windows Defender as before

3) Turn off WinPatrol as before

4) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com

Close all programs but HJT and all browser windows, then click on "Fix Checked"

Restart and try to set your homepage: Making Microsoft Internet Explorer 7 Your Own: The Basics

Also, Zone Alarm has been having a problem stopping folks from changing the Home Page, make sure ZA it up to date. See this information:
http://www.google.com/search?q=zone...ox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLG

We have had to ask folks to totally uninstall Zone Alarm, change the Home Page and then install ZA again. If it comes to that, You may want to make ZA aware of the trouble they have caused you.

Keep me posted...Phil
 
The latest hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 4:15:47, on 03-03-2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5700.0006)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Programas\Synaptics\SynTP\SynTPLpr.exe
C:\Programas\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programas\Arcade\PCMService.exe
C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\acer\epm\epm-dm.exe
C:\Programas\Launch Manager\QtZgAcer.EXE
C:\Programas\Java\jre1.5.0_11\bin\jusched.exe
C:\Programas\QuickTime\qttask.exe
C:\Programas\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Programas\BillP Studios\WinPatrol\WinPatrol.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe
C:\Programas\Windows Defender\MSASCui.exe
C:\Programas\HP\HP Software Update\HPWuSchd2.exe
C:\Programas\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\Creative\MediaSource\Detector\CTDetect.exe
C:\Programas\Messenger\msmsgs.exe
C:\Programas\acer\eRecovery\Monitor.exe
C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Programas\Internet Explorer\iexplore.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Programas\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programas\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [SynTPLpr] C:\Programas\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programas\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Programas\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [ATIPTA] "C:\Programas\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [ePowerManagement] "C:\Acer\ePM\ePM.exe" boot
O4 - HKLM\..\Run: [LManager] "C:\Programas\Launch Manager\QtZgAcer.EXE"
O4 - HKLM\..\Run: [eRecoveryService] C:\Windows\System32\Check.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CamMonitor] "C:\Programas\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] "C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programas\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinPatrol] "C:\Programas\BillP Studios\WinPatrol\WinPatrol.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Programas\Ficheiros comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Windows Defender] "C:\Programas\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [HP Software Update] "C:\Programas\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Programas\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Programas\Ficheiros comuns\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Creative Detector] "C:\Programas\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [MSMSGS] "C:\Programas\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.1.1067.14/WinSSWebAgent.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1146503531484
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programas\Ficheiros comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Programas\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Serviço do Auto-Protect do Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programas\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe


After i uninstallded SpySweeper i ran hijackthis but the R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = still was not fixed also i still can not change my home page and i already tried the uninstall zone alarm angle and it still did not work but explorer is faster than before.

thx
 
Thanks for the feedback, first I want to say that the HJT log is clean of malware, which is what I set out to do. These others issues, I will do my best to help you.

First, did you take the time to read the information about how Zone Alarm is causing homepage problems? I see Zone Alarm is back on the computer. There are no instructions for doing this (unless you find them somewhere in that information) but the few times I have worked with the issue, the user was able to set the home page once ZA was gone from the computer. (make sure you reboot once you uninstall to clean it completely). If you can set the home page with ZA completely off the computer (after a reboot), and you have issues when you put it back, you will have to discuss that with ZA.

Next, I will also suggest that http://www.winpatrol.com/ might be causing the line to stay in the HJT log:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
I also want you to know that this line is not malware (bad), even if you can not remove it. I am concerned that you can't set your home page, it may be some of the junk you got on your computer changed a setting. This is not my area of expertise, but I will do what I can. Here is more information about the home page:
http://www.google.com/search?q=+set...ox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLG

Would you run the same online scan you ran to start and post the results so I can see if anything is left in there we need to delete manually.

I suggest you do this: System Restore does not know the good files from the bad. In case bad stuff has gotten into your System Restore files, follow the instructions in this link to get clean System Restore files. Turn it off, reboot then turn it back on:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?Open&src=sec_doc_nam

I will post this information for you now so you can begin to benefit from the expert advice.

Here is some great information from Tony Klein, Texruss, ChrisRLG and Grinler to help you stay clean and safe online:
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.
 
This topic has been archived.

If you need it re-opened please send me a private message (pm) and provide a link to the thread. Applies only to the original poster, anyone else with similar problems please start a new topic.

Thank you pskelley.
 
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