help request for removal of trojan TR/PSW.Kates.C

[rarrino]

it is in:
C:\Documents and Settings\luxi.lu\Impostazioni locali\djabj.crk

and Avira keeps finding it but cannot remove
Avira updates are also blocked

(((((((

help us please!
thank you so much in advance

 

[tashi]

Hello rarrino,

Please see this FAQ, "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)

Then start a new thread and copy paste the HJT log into it.

If HJT won't run please start a new topic anyway, make note of the situation and a volunteer analyst will advise you when available.

Best regards.