Help...Unknown Virus/Trojan

[DealsinVA]

Woke up to a series of error messages and a complete non-functioning computer. No programs listed in program list. Tried rebooting in safe mode to no avail. Did a restore and was able to get functioning back. Tried to run sypbot in safe mode, but definitions files will not update (getting "X"s and error codes) and computer redirects me away from spybot site so not able to download tools to generate logs, etc.

What to do next? Help....

 

[ken545]

:snwelcome:


Please read Before You Post
While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.

Until we deem your system clean I am going to ask you not to install or uninstall any software or hardware except for the programs we may run.


What your going to have to do is download this program from a known clean computer and transfer it by disk and run it, then post the log it produces so we can see whats going on


Download DDS from one of the links below to your desktop

Link 1
Link 2

• Double click the tool to run it.
• A black Screen will open, just read the contents and do nothing.
• When the tool finishes, it will open 2 reports, DDS.txt and attach.txt
• Copy/Paste the contents of 'DDS.txt' into your post.
• 'attach.txt' should be zipped using Windows native zip utility and attached to your post. Compress and uncompress files (zip files)

 

[ken545]

Due to inactivity, this thread will now be closed.

If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new DDS log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.