hijacked laptop help

T

Theboognish

New member
I am trying to clean up a laptop and am having problems installing software including spybot and hijackthis. Tried to restart in safemode to install but when I click administrator account it locks up. Browser is redirecting to bad sites and won't open trusted sites (such as yours). I'm sorry do be such a newb about this but I haven't encountered the problems I am having now. If theres any help I could get to install SB and HJT i would be gratefull.

I did get adaware running by putting it on a cd and installing it that way but i transfered the files for SB and AVG that way as well and neither one worked. Adaware removed a TON of spyware (antivirus 360 being the most prevalent) but browser is still being hijacked and system restore will not run.

any ideas?
 
Theboognish:

Consider posting in the Malware Removal forum and having someone take a look at your system.

If you decide to have an experienced malware removal specialist assist you, please follow the procedure in this link to run scans and produce a HijackThis log:After you have completed the required scans and produced the requested logs, start your own thread in the Malware Removal forum, making sure to post the HijackThis log produced from the above instructions.
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