Insufficient Resources exist to complete requested service

R

roger.f

New member
My XP computer with service pack-3 is reporting "Insufficient Resources exist to complete requested service". This occurs every few days, if I do not reboot. Once it occurs the computer will not run any programs. If I stop all running applications, I can run the task manager, but it is not obvious that any process has consumed the resources. Computer is OK after a reboot for about 24 hours.

Not sure if the problem results from malware or not. There are know problems with XP having a similar problems when entering hibernation mode for XP configurations prior to service pack-2. However hibernation is disabled and service pack-3 is installed.

The system event viewer is loaded with the following reoccurring error:
DCOM was unable to communicate with the computer ROGER-DESKTOP using any of the configured protocols.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Hijack This log follows:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:53:24 PM, on 3/3/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\HPBPRO.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04g\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} (Dldrv2 Control) - http://download.gigabyte.com.tw/object/Dldrv.ocx
O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) - http://las.mlxchange.com/5.0.05.46/Control/IRCSharc.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 8086 bytes

Thank you so much for the help...
Roger

http://forums.spybot.info/showthread.php?p=346301#post346301
 
Have you checked the DCOM service status in the services panel.
should be Service Status; started
Startup type; automatic
 
Yes the DCOM service is active. I determined that the error "DCOM was unable to communicate with the computer ROGER-DESKTOP using any of the configured protocols." results when a network printer on another computer is turned off. However I get "Unable to start a DCOM Server: {5A5AA0AA-1DEB-4683-96B0-B43301E83971}. The error: "Insufficient system resources exist to complete the requested service. " Happened while starting this command: C:\WINDOWS\system32\HPBPRO.EXE -Embedding" prior to rebooting the computer once the problem occurs.

Thanks,
Roger
 
I am not sure I communicated the problem correctly. After the computer runs for 24-48 hours certain resources are depleted and when I try to initiate a new program or other action, I get the error “Insufficient Resources exist to complete requested service". I get this error on the screen with any requested action. The problem is temporarily resolved by rebooting the computer.

If I stop all running programs and exit the resident programs, sometimes I can free up enough resources (memory I think) to run the task manager. The problem program is not obvious by looking at the task manager display.

When trying to debug the problem myself, I noted the large amount of DCOM entries in the system event log and originally thought it might be related. i.e. perhaps that many entries was depleting resources. Since that time I isolated and resolved the DCOM entries, but the original problem, “Insufficient Resources exist to complete requested service” occurs when I try to run any program (i.e. word, internet explorer, firefox, etc.)
 
you communicated it right. I just didnt re-read it. How much RAM do you have installed? How much free space left on the hard drive? Process Explorer might come in handy for tracking whatever it is that is chewing up memory and/or cpu cycles. Have you installed any new software lately?

PE
 
In response to your questions:
1-the machine has 2 GB Memory
2-the disk has 213 GB of free space
3-No new software; just Microsoft updates, spybot updates, Real Estate MLS updates and Real Estate Forms updates.

I had a similar problem when the machine was new and I resolved the issues by disabling NMindexStoreSvr at startup using MSCONFIG. I notice that even though it is still disabled through MSCONFIG that "NMIndexingService" shows up in the Hijack this log file. Could this be related?

I installed the PE software.

Thanks,
 
dosnt look like not having enough RAM or hard drive space is a issue.

Code: 
by disabling NMindexStoreSvr
may as well since it looks like there is no clear culprit.

thats a nero service, rather than disabling with MSCONFIG see if this
link helps. The article appears to be a few years old. No doubt the software has changed so the instructions in the article may be slightly different.
If you cant do it from within the software then we can disable it in the services panel.
 
The procedure in the link was not appropriate for my version. No icon in the tray. I tried enabling with MSCONFIG and sill no icon. At this point NMIndexingService.exe is disabled again with MSCONFIG.

I changed NMindexStoreSvr from Manual to Disable in the Computer Management Services panel.
 
Your guess is correct, we have not eliminated the problem.

We disabled the the NMindexStoreSvr which is good. How would I find out how to completely eliminate it and other such programs?

Thanks!
 
how to completely eliminate it
Click to expand...
since its part of Nero you would have to remove nero via the add/remove programs panel. You could also click the icons by the clock and look for options within any software thats running not to start with Windows. To completely remove something you would have to use the add/remove programs panel to uninstall the software.
Download DDS and post its log please:

Please download DDS and save it to your desktop.
Double click dds.scr to run the tool. When done, DDS.txt will open.
Save both reports to your desktop.
Please Copy/paste both logs in your reply.
 
As requested the DDS log files follow:

DDS (Ver_10-03-17.01) - NTFSx86
Run by WandaS at 2:22:14.37 on Fri 03/19/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1918.1052 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\WandaS\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] c:\program files\scansoft\paperport\pptd40nt.exe
mRun: [SetDefPrt] c:\program files\brother\brmfl04g\BrStDvPt.exe
mRun: [ControlCenter2.0] c:\program files\brother\controlcenter2\brctrcen.exe /autorun
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\wandas\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} - hxxp://download.gigabyte.com.tw/object/Dldrv.ocx
DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} - hxxp://las.mlxchange.com/5.0.05.46/Control/IRCSharc.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\wandas\applic~1\mozilla\firefox\profiles\az4zki3k.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo! Search
FF - prefs.js: keyword.URL - hxxp://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-9 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-9 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-9 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-6-27 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-6-27 297752]
R2 MSSQL$ACT7;SQL Server (ACT7);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2007-2-10 29178224]
S3 GVTDrv;GVTDrv;c:\windows\system32\drivers\GVTDrv.sys [2008-9-18 24944]

============== File Associations ===============

.txt=

=============== Created Last 30 ================

2010-03-14 09:02:17 150283 ----a-w- c:\windows\hplj1320.hi1
2010-03-14 09:02:17 13311 ----a-w- c:\windows\hplj1320.bu1
2010-03-05 07:47:06 0 d-----w- c:\windows\system32\NtmsData
2010-03-04 04:41:04 0 d-----w- c:\program files\Trend Micro
2010-03-03 01:51:06 0 d-----w- C:\New Folder

==================== Find3M ====================

2010-01-12 00:06:43 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\wininet.dll

============= FINISH: 2:22:39.95 ===============




UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 9/17/2008 11:20:13 AM
System Uptime: 3/16/2010 8:21:07 AM (66 hours ago)

Motherboard: Gigabyte Technology Co., Ltd. | | GA-MA74GM-S2
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ | Socket M2 | 2705/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 233 GiB total, 213.277 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP492: 12/19/2009 1:48:26 PM - System Checkpoint
RP493: 12/20/2009 1:49:31 PM - System Checkpoint
RP494: 12/21/2009 8:03:30 AM - Avg8 Update
RP495: 12/22/2009 8:48:26 AM - System Checkpoint
RP496: 12/23/2009 8:50:58 AM - System Checkpoint
RP497: 12/24/2009 9:25:45 AM - System Checkpoint
RP498: 12/25/2009 10:25:45 AM - System Checkpoint
RP499: 12/26/2009 11:25:45 AM - System Checkpoint
RP500: 12/27/2009 11:38:03 AM - System Checkpoint
RP501: 12/28/2009 8:11:26 AM - Avg8 Update
RP502: 12/29/2009 8:37:59 AM - System Checkpoint
RP503: 12/30/2009 9:16:14 AM - System Checkpoint
RP504: 12/31/2009 10:16:14 AM - System Checkpoint
RP505: 1/1/2010 11:16:14 AM - System Checkpoint
RP506: 1/2/2010 12:16:16 PM - System Checkpoint
RP507: 1/3/2010 12:56:29 PM - System Checkpoint
RP508: 1/4/2010 8:23:28 AM - Avg8 Update
RP509: 1/5/2010 8:55:24 AM - System Checkpoint
RP510: 1/6/2010 8:56:24 AM - System Checkpoint
RP511: 1/7/2010 9:25:07 AM - System Checkpoint
RP512: 1/8/2010 10:25:05 AM - System Checkpoint
RP513: 1/9/2010 11:10:39 AM - System Checkpoint
RP514: 1/10/2010 12:10:38 PM - System Checkpoint
RP515: 1/11/2010 1:59:21 PM - System Checkpoint
RP516: 1/11/2010 4:06:39 PM - Installed Java(TM) 6 Update 17
RP517: 1/12/2010 4:45:59 PM - System Checkpoint
RP518: 1/13/2010 5:46:00 PM - System Checkpoint
RP519: 1/14/2010 3:00:16 AM - Software Distribution Service 3.0
RP520: 1/15/2010 3:56:44 AM - System Checkpoint
RP521: 1/16/2010 4:56:44 AM - System Checkpoint
RP522: 1/17/2010 5:56:45 AM - System Checkpoint
RP523: 1/18/2010 6:56:40 AM - System Checkpoint
RP524: 1/19/2010 7:33:17 AM - System Checkpoint
RP525: 1/20/2010 8:22:31 AM - System Checkpoint
RP526: 1/21/2010 9:22:31 AM - System Checkpoint
RP527: 1/22/2010 3:00:15 AM - Software Distribution Service 3.0
RP528: 1/23/2010 3:21:03 AM - System Checkpoint
RP529: 1/24/2010 4:21:03 AM - System Checkpoint
RP530: 1/25/2010 5:21:07 AM - System Checkpoint
RP531: 1/26/2010 5:40:35 AM - System Checkpoint
RP532: 1/27/2010 6:40:35 AM - System Checkpoint
RP533: 1/28/2010 7:40:35 AM - System Checkpoint
RP534: 1/29/2010 8:08:18 AM - System Checkpoint
RP535: 1/30/2010 9:08:18 AM - System Checkpoint
RP536: 1/31/2010 9:09:23 AM - System Checkpoint
RP537: 2/1/2010 10:08:14 AM - System Checkpoint
RP538: 2/2/2010 8:25:43 AM - Avg8 Update
RP539: 2/3/2010 9:16:25 AM - System Checkpoint
RP540: 2/4/2010 10:16:27 AM - System Checkpoint
RP541: 2/5/2010 11:37:05 AM - System Checkpoint
RP542: 2/6/2010 12:30:59 PM - System Checkpoint
RP543: 2/7/2010 12:37:31 PM - System Checkpoint
RP544: 2/7/2010 10:31:41 PM - Software Distribution Service 3.0
RP545: 2/8/2010 11:20:06 PM - System Checkpoint
RP546: 2/9/2010 3:00:15 AM - Software Distribution Service 3.0
RP547: 2/10/2010 3:20:06 AM - System Checkpoint
RP548: 2/11/2010 3:00:16 AM - Software Distribution Service 3.0
RP549: 2/12/2010 3:22:55 AM - System Checkpoint
RP550: 2/13/2010 3:43:54 AM - System Checkpoint
RP551: 2/14/2010 3:44:34 AM - System Checkpoint
RP552: 2/15/2010 4:44:36 AM - System Checkpoint
RP553: 2/16/2010 4:45:36 AM - System Checkpoint
RP554: 2/17/2010 5:06:59 AM - System Checkpoint
RP555: 2/18/2010 6:06:58 AM - System Checkpoint
RP556: 2/19/2010 7:06:59 AM - System Checkpoint
RP557: 2/20/2010 7:47:52 AM - System Checkpoint
RP558: 2/21/2010 8:47:52 AM - System Checkpoint
RP559: 2/22/2010 8:59:47 AM - System Checkpoint
RP560: 2/23/2010 9:13:06 AM - System Checkpoint
RP561: 2/24/2010 3:00:15 AM - Software Distribution Service 3.0
RP562: 2/25/2010 3:20:44 AM - System Checkpoint
RP563: 2/26/2010 4:20:43 AM - System Checkpoint
RP564: 2/27/2010 5:19:23 AM - System Checkpoint
RP565: 2/28/2010 5:20:40 AM - System Checkpoint
RP566: 3/1/2010 6:23:12 AM - System Checkpoint
RP567: 3/2/2010 7:14:41 AM - System Checkpoint
RP568: 3/3/2010 8:05:26 AM - System Checkpoint
RP569: 3/4/2010 8:34:39 AM - System Checkpoint
RP570: 3/5/2010 8:35:42 AM - System Checkpoint
RP571: 3/6/2010 12:00:53 PM - System Checkpoint
RP572: 3/7/2010 12:50:41 PM - System Checkpoint
RP573: 3/8/2010 1:20:29 PM - System Checkpoint
RP574: 3/9/2010 8:44:38 AM - Avg8 Update
RP575: 3/10/2010 8:48:16 AM - System Checkpoint
RP576: 3/11/2010 3:00:16 AM - Software Distribution Service 3.0
RP577: 3/12/2010 3:15:38 AM - System Checkpoint
RP578: 3/13/2010 4:20:02 AM - System Checkpoint
RP579: 3/14/2010 8:09:52 AM - System Checkpoint
RP580: 3/15/2010 8:21:50 AM - System Checkpoint
RP581: 3/16/2010 8:36:36 AM - System Checkpoint
RP582: 3/17/2010 8:50:47 AM - System Checkpoint
RP583: 3/18/2010 9:34:10 AM - Avg8 Update
RP584: 3/18/2010 9:34:46 AM - Avg8 Update

==== Installed Programs ======================

@BIOS
Adobe AIR
Adobe Color Common Settings
Adobe ExtendScript Toolkit 2
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.3
Adobe Setup
Apple Mobile Device Support
Apple Software Update
ATI - Software Uninstall Utility
ATI Display Driver
AVG 8.5
Bonjour
Brother MFL-Pro Suite
Compatibility Pack for the 2007 Office system
ERUNT 1.1j
FormViewer
GoToMeeting 4.0.0.320
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
hp LaserJet 1160/1320 series
HP Software Update
i-Cool
iTunes
Java(TM) 6 Update 17
LightScribe System Software 1.14.17.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Converter Pack
Microsoft Office XP Professional with FrontPage
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (ACT7)
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 Redistributable
Morrowind
Mozilla Firefox (3.6)
MSN
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser
Nero 8 Essentials
neroxml
PaperPort
PrintScreen
QuickTime
RealPlayer
REALTEK GbE & FE Ethernet PCI-E NIC Driver
Realtek High Definition Audio Driver
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978706)
SmartDraw 2010
Spybot - Search & Destroy
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB978506)
Update for Windows XP (KB898461)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VCRedistSetup
WebFldrs XP
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format Runtime
WinZip 12.0

==== Event Viewer Messages From Past Week ========

3/13/2010 10:55:57 PM, error: Dhcp [1002] - The IP address lease 192.168.0.104 for the Network Card with network address 001FD05E4C01 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

==== End Of File ===========================
 
I think this is software related, iam thinking memory leak? I could be 100% wrong though.
Have you tried updating software, other than Microsoft that is. I assume you visit or have auto-updates turned on for that.
Short of uninstalling software one by one all i can think of is updating the software. I would think it would have to be something that is running in real time, visible by a icon near the clock or something running in the background showing in task manager like your scanner software, Nero, HP etc. Vendors release patches and updates to fix problems but again iam assuming its software related.
You could try uninstalling software one by one, reboot, wait and see if things improve. If you uninstall AVG get another antivirus so your not without AV. If you have any purchased software that came with a key or license code make sure you have that when you re-install the software.
Thats all i got.
 
I will go through each software product and make sure it is updated. Is there a way to monitor the memory usage. Perhaps it makes sense to look at memory usage after boot and then again after the failure occurs. Is there a way to look at the links in where the dynamic memory pool is stored and see which program that memory is allocated to? Does a program exist that will go through the dynamic memory pool and look for broken links or missing memory blocks etc.? If this does not look like malware should I be posting somewhere else?
 
I dont recognize any malware in the logs, usually malware will have signs that a user will notice.
We can get another scanner as a check for potential malware before assuming its not related. Your AVG 8.0 is still being updated? There is a new 9.0 version out.

Please download Malwarebytes to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.

Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select Perform FULL SCAN, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.

Be sure that everything is checked, and click *Remove Selected.*

*A restart of your computer may be required to remove some items. If prompted please restart your computer to complete the fix.*
The free version must be updated manually and a scan started manually.
 
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