Internet connection problem

[James D]

Help, please!

My desktop computer is infected with malware, a virus, etc., which prevents it from accessing the Internet.

I downloaded SpyBot using my laptop and then installing the executable file on the desktop computer. When I run SpyBot on the desktop, it tries to download data files, but of course it can't access the Internet because of the malware, etc.

How do I download the data files so that I can run SpyBot?

Thank you.

 

[tashi]

Hello James D,

Help, please!

My desktop computer is infected with malware, a virus, etc., which prevents it from accessing the Internet.

I downloaded SpyBot using my laptop and then installing the executable file on the desktop computer. When I run SpyBot on the desktop, it tries to download data files, but of course it can't access the Internet because of the malware, etc.

How do I download the data files so that I can run SpyBot?

Thank you.

For someone to take a look at the system please start a topic in the Malware Removal Forum and a volunteer analyst will advise.

First see that forum's FAQ which includes instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.
http://forums.spybot.info/showthread.php?t=288

Best regards.