I wanted to post this because too many times, people do not appreciate what a beneficial service that these volunteers provide to the general public. I am very “religious” about keeping my Windows, Norton Internet Security, Spybot, & Ad-Aware programs updated and scan with each at least once per week. But yet, due to a dumb move on my part, I got infected with a Vundo/Virtumonde Trojan. I have had other infections before, but have always been able to remove them through online tools. However, the “one shot” tools for Vundo/Virtumone were ineffective.
Fortunately, I came across the Spybot forum board. After reading a lot of people’s Vundo experiences, I quickly realized that I was not going to be able to clear this by myself due to the complex nature of the infection and its defenses, the knowledge needed for using multiple online tools, and the skills required to interpret the log files (without deleting a critical registry file by mistake). I posted on Spybot requesting assistance, and in a few days, Shaba came to my assistance. Shaba guided me through the process and the tools needed to remove it, and in a couple of days, Vundo/Virtumonde was no more!
Even after going through the complete process of removing Vundo (with Shaba’s guidance), I still do not think I could do it by myself in the event of a future infection - and I am reasonably knowledgeable about computers and their workings. I do not know if Vundo is the most common problem at this time, but it appears that a large percentage of posters are seeking help in removing this. The removal process, while not difficult if you follow the directions step-by-step, was still not a task that those with limited skill should attempt alone.
Shaba, a special thanks to you, and to everyone that provides this service to us out here in cyberland. I cannot extend my most sincerest “thank you” to the fine people that help all of us idiots that fail to use safe surfing practices, sometimes even despite our best efforts.
To those that post here needing assistance, please do not forget the following:
- These people are NOT paid employees– they are VOLUNTEERS – they do not need the headaches that we through in their laps. They are internet saints.
- There are a limited number of volunteers available. They are assisting people as fast as possible. I applaud their efforts and know that I could never maintain the patience they exhibit in dealing with a desperate general public clamoring for assistance.
- This service does not cost you anything but some time. If you obtained help from these fine people, DONATE. Without this service you would have likely had to seek professional help locally – and those services are definitely not free. A few dollars to restore confidence in the security of your internet experience is money well spent in support of these types of services.
- Do not give up hope. These people have obviously seen and resolved more infections that you and I could imagine. While Vundo is the most complex one that I have personally dealt with, there are tools available and people willing to help you, if you will give them the time. Follow their directions and listen to their advice. Chances are they will be able to get you back up and going.
- Strongly urge your representatives to take action against the instigators and propagators of malicious viruses, trojans, and worms both domestically and internationally
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