Live Protection driver fail

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RBEmerson

New member
Old question, but the FAQ answer didn't work.

I have a licensed (new) Home edition, and Live Protection driver will not install. I cleared the old (2.7) installation, installed 2.8.67.0, and all of that works as expected. I did the requested restarts, etc. Live Protection, even running Start Center as Admin fails. Full patched Win10 with many Gb of free space.
 
I have also failed to activate Live protection

RBEmerson said:
Old question, but the FAQ answer didn't work.

I have a licensed (new) Home edition, and Live Protection driver will not install. I cleared the old (2.7) installation, installed 2.8.67.0, and all of that works as expected. I did the requested restarts, etc. Live Protection, even running Start Center as Admin fails. Full patched Win10 with many Gb of free space.
Click to expand...




50/5000
Hello I have the same problem with my home license


You managed to solve it?
 
Me too - live protection driver won't install and no support from Spybot

I also have Home Edition.
Live Protection drivers won't install.
Have fresh re-installed many times, including removing remnants of previous installed versions. This always has zero effect.
Spybot support isn't responding. About as much use as tits on a bull.

I'm using operating Win10, fully updated. This issue has come out of the blue.
 
I have the same problem

Yesterday, I renewed my annual Licence for Professional Ediion + AV 2.8

I had to update my existing version of Spybot which did have a working Live Protection.

The updated version will not accept Live Protection despite many attempts.
 
CRAGUSBE - additional thoughts.

CRAGUSBE said:
Yesterday, I renewed my annual Licence for Professional Ediion + AV 2.8

I had to update my existing version of Spybot which did have a working Live Protection.

The updated version will not accept Live Protection despite many attempts.
Click to expand...

Looked up some old correspondence about SpyBot Problems and found a suggestion that I should install
SpyBot using Administrator Mode to ensure that it contains all needed bells & whistles.

I am prepared to do this: un-installing the existing files and then re-installing
the downloaded Pro 2.8 (right-clicking on this file and selecting Administrator Mode).
But I do not have a copy of my Licence Code, and do not know if it is included in the downloaded 2.8 exe file.

Would appreciate some guidance from Support on this.

Thanks.
 
Same issues with LIVE PROTECTION still not able to use - what is going on?

Where is this fix? I have been dealing with this issue since before the newest 2.8 update(s) and cannot figure it out. I sent my entire log file to the Spybot team and I haven't heard back yet what the results were to fix it. They haven't been able to figure out how to resolve this issue yet. Last I heard from them was a few weeks ago. I am hoping that something is going to be done about this soon as it protects our computer while we use it, so it is driving me crazy that it once worked and now it doesn't. Any other issues with anyone else that can maybe help me resolve this if they got feedback from Rob to make this work? It prompts me to load it and run it but it doesn't actually do anything and when I try to activate it, it doesn't do anything either, from the icon near the bottom of the taskbar. So still waiting patiently with an answer to this. HELP HELP HELP I am still drowning.........
 
Same Issue

bagof said:
I too have heard nothing in three weeks.
I'm wondering whether Spybot has just crept off into the night, having dumped a bogus software product on us.
I considering contacting my credit card to report fraud.
Click to expand...

I am having the same exact issue as everyone here in this thread, and no response from CS when I told them their suggestions (that I had already tried and told them I did before contacting them in the 1st place) did not work and since then they have not replied to my emails. If anyone has a fix for this, please help!
 
I ...um... labored with Support on this issue.

As of this moment, there is no fix.

That out of the way, I got the admission that (summarizing) "lots of people have it". Research seems to be producing nothing in the near term. They are working on it. They seem to be unable to reproduce a solution.

Sounds similar to COVID-19, doesn't it? :sad:

Since I, and I suppose most people, can see the problem regularly, I offered to help in debugging. To date, the only bugs I've heard about are crickets. Maybe if we don' talk about it, it'll go away. :banghead:

I filed my report on 28 April and was forgotten/ignored in early May. Not good, people. Not good. I'm looking closely at Malwarebytes. 'Nuff said.
 
RBEmerson said:
Old question, but the FAQ answer didn't work.

I have a licensed (new) Home edition, and Live Protection driver will not install. I cleared the old (2.7) installation, installed 2.8.67.0, and all of that works as expected. I did the requested restarts, etc. Live Protection, even running Start Center as Admin fails. Full patched Win10 with many Gb of free space.
Click to expand...


07/07/2020
Same here.
btw, I removed the Mcfee trial that Win10 comes with. (It has live protection). I have checked, and I found no other live protection from another app installed/running.

I also had spybotAV 2.7 and its live protection worked.
 
A patch or test file has been put out and it works, at least for me, as it should. If nothing else, open a support ticket and ask for the patch kit.
 
Hello,

This is the information I was given.

We apologise for the inconvenience.

We are currently looking into this issue and have prepared a fix which we hope to include with the next Spybot updates but for now you can download and install it manually.

Please download the installer then run it to install the new Live Protection files.

You can download the Live Protection fix using the link below:
https://download.spybot.info/Spybot.../spybotsd2-install-live-protection-update.exe

Once the file has downloaded, please run the file.

Click “Yes” when prompted by the User Account Control.

The installer will open and then download and install the Live Protection files.

You will then be prompted to reboot your system for the changes to take affect.

Please restart your PC then let us know if Live Protection is now active.
 
Hello,

I received this information:

Please download the debug tool then download the new Live Protection files.

You can download the Live Protection debugging tool using the link below:
https://download.spybot.info/Spybot...-versions/LiveProtection/SpybotLPTests.v2.exe

Once the tool has downloaded, please run the tool.

You will see a small window saying that this tool will only run from the Spybot folder and will ask if you would like to move it there and restart the tool. Click Yes when you see this prompt.

If you see a security warning, click “Run” to allow the file to run.

The tool should run automatically and you should already see an output on the left hand side of the window.

Click the “download alternative files #1” button to download the Live Protection files.

After downloading the files, click on “Run Test (Service method)” and “Run test (direct method)” then copy the output then paste into your next reply.

This information will help us to determine if the new files have resolved the issue.

We appreciate your assistance in resolving this issue.

Thank you.
 
RBEmerson said:
Old question, but the FAQ answer didn't work.

I have a licensed (new) Home edition, and Live Protection driver will not install. I cleared the old (2.7) installation, installed 2.8.67.0, and all of that works as expected. I did the requested restarts, etc. Live Protection, even running Start Center as Admin fails. Full patched Win10 with many Gb of free space.
Click to expand...

I have simular problems with (Home 2.8 under Win10) even after reinstalling several times it fails to install.

Live protection System driver cannot be installed.

I tried in elevated mode as ADMIN but still the same problem, I tried from settings in advanced mode but still no luck.
I have a multi licence and the same problem occures on 3 computers.
 
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