Live Protection

[mansell]

Hello to one and all........

can someone help me please
I am a registered user of the home addition
I can't seem to turn on live protection
it says on the window of the start menu
live protection is not installed

Thank you very much

 

[mansell]

Hello to one and all........

can someone help me please
I am a registered user of the home addition
I can't seem to turn on live protection
it says on the window of the start menu
live protection is not installed

Thank you very much

I should have done a search in the first place
so I'm following instructions in the forum

 

[Zenobia]

How did it go? Did you get Live Protection installed?

 

[mansell]

How did it go? Did you get Live Protection installed?

Live protection system driver could not be installed
I am at a lost why it's not working for me
my last attempt it said that I was using two licence
does technical support take over your computer
remote that would be fantastic am not trying any more
I have tried it a dozen times today put it on my computer
then taking it off if anyone can help I really appreciated
I'm using it on my laptop with windows 10

 

[Zenobia]

I'm not 100% certain, but I don't think technical support does remotely connect into anyone's computer. I believe they just give you instructions by email. You can ask them about that when you contact them for technical support, though.

Please go here and click I Have A License, then fill out the form. Let them know about the problems getting Live Protection installed, as well as it saying you're using two licenses during the last attempt.
https://www.safer-networking.org/support/ticket/technical/