malware blocking many programs

[rune1990]

Because of the malware on this laptop, I am unable to run many of the programs that might help me get rid of it.

Spybot will not run, I tried to use the other options for starting the program as well. There are also a few other scan programs that wont run.

I tried to run the DDS program, however even tho it runs, it wont produce the .txt files

Any help anyone can offer would be much appreciated.

 

[Jack&Jill]

Hello rune1990 ,

Sorry for the delay.

If you still need help, please download OTL© by OldTimer from one of the links below and save it to your desktop.

Link 1
Link 2

Scan with OTL

• Double click on OTL.exe to run it.
• Make sure all the Use SafeList options is checked (ticked). There are six of them.
• Check Scan All Users.
• At the lower right corner, check LOP Check and Purity Check.
• Click on Run Scan at the top left hand corner. This might take a while.
• When done, two Notepad files will open. Please post the contents of these 2 Notepad files in your next reply. One log per reply please.
  Note: These files are saved as OTL.txt and Extras.txt on the desktop.

 

[Jack&Jill]

Due to lack of response, this topic is now closed.

If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. How to post a DDS log.

If it has been less than three days since your last response and you need the thread re-opened, please send a private message (pm) to me or a MOD. A valid, working link to the closed topic is required. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

Everyone else please begin a New Topic.