Manual updating

A

Aurich

New member
It seems whatever my computer has doesn't like Spybot. Whenever I tried to run spybot, the thing would either not launch at all, or immediatly stop responding and close. I tried to go to the website to redownload it, but I can't load anything with safernetworking.org in the address.

So, I redownloaded spybot from a mirror, but it still wasn't working. So, I renamed the program file and the .exe, and it was able to launch! However, when I try to run the scan, it demands Detection Updates. When I try to use the updater, I get and error that reads:

"Error retrieving update info file!

Socket Error #10060
Connection timed out."

So, I downloaded the detection updates from another mirror, and I got them. Which is aces. But Spybot's still demanding some detection updates, so I'm thinking maybe I haven't got them installed correctly? I'm so close to getting my compy cleaned, and I could use some help here amigos :).
 
Hello,

Please take a look at the security settings of your firewall (if you are using one) and make sure that Spybot-S&D is not blocked. That should help to get into the updates. If Spybot-S&D is not blocked it is also possible that our server is temporarily not available. Please try again a few hours later.

If this does not help please download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link.
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot
 
Thank you very much!

I was able to install the includes properly and run Spybot. The culprit was identified as "Win32.TDSS.rtk" and Spybot was able to remove 5 instances of it. However, there were 3 that couldn't be removed because they were currently in memory. Spybot offered to launch on the next restart, I said okay and restarted, but Spybot was still unable to remove the last 3 instances of it. Does anyone have any suggestions on how I can get this garbage off of my compy?
 
Consider posting in the Malware Removal forum and having someone take a look at your system.

If you decide to have an experienced malware removal specialist assist you, please follow the procedure in this link to run scans and produce a HijackThis log:After you have completed the required scans and produced the requested logs, start your own thread in the Malware Removal forum, making sure to post the HijackThis log produced from the above instructions.

 
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