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MyWay.com

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Hi and welcome

When you ran the Farbar Recovery Scan Tool, did it also produce an Addition.txt?
If so, could you please copy and paste it into your next reply.

~~~~~~~~~~~~~~~~~~~~~

BY4dvz9.png
AdwCleaner
  • Please download AdwCleaner and save the file to your Desktop.
  • Right-Click AdwCleaner.exe and select
    AVOiBNU.jpg
    Run as administrator     to run the programme.
  • Follow the prompts.
  • Click Scan.
  • Upon completion, click Report. A log (AdwCleaner[R0].txt) will open. Briefly check the log for anything you know to be legitimate.
  • Ensure anything you know to be legitimate does not have a checkmark, and click Clean.
  • Follow the prompts and allow your computer to reboot.
  • After rebooting, a log (AdwCleaner[S0].txt) will open. Copy the contents of the log and paste in your next reply.
-- File and registry key backups are made for anything removed using this tool. Should a legitimate entry be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the entry. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt.

~~~~~~~~~~~~~~~

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Double-click on the setup file (mbam-setup.exe), then click on Run to install.
  • Malwarebytes will automatically open to it's Dashboard. If you have never run this version, you should see a red note at the top indicating "A scan has never been run on your system"
  • Click on Update Now to download the current database definitions, then click the Scan Now >> button.
  • If you have run this version before, you should see a green note at the top indicating "Your system is fully protected".
  • You will be prompted to update Malwarebytes...click on the Update Now button.
  • The THREAT SCAN will automatically begin.
  • When the scan has completed, the results will be displayed. Click on Quarantine All, then click on Apply Actions.
  • To complete any actions taken you will be prompted to restart your computer...click on Yes. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
  • After rebooting the computer, copy and paste the mbam.log in your next reply.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Logs are named by the date of scan in the following format: mbam-log-yyyy-mm-dd and automatically saved to the following locations:
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7/8: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd

~~
please post
Addition.txt
AdwCleaner.txt
Malwarebytes Anti-Malware Log
 
I forgot to add any details! Sorry this whole thing is making my brain hurt. I accidentally downloaded MyWay.com the other day and it has invaded my web browser which is Mozilla Firefox. I have run a Spybot scan and AVG scans, I have uninstalled and reinstalled Firefox a couple of times but it has made no difference. Hopefully I have followed the required directions and added the results to my first post above. Would be very grateful for any help. Thank you.
 
Juliet said:
Hi and welcome

When you ran the Farbar Recovery Scan Tool, did it also produce an Addition.txt?
If so, could you please copy and paste it into your next reply.

~~~~~~~~~~~~~~~~~~~~~

BY4dvz9.png
AdwCleaner
  • Please download AdwCleaner and save the file to your Desktop.
  • Right-Click AdwCleaner.exe and select
    AVOiBNU.jpg
    Run as administrator     to run the programme.
  • Follow the prompts.
  • Click Scan.
  • Upon completion, click Report. A log (AdwCleaner[R0].txt) will open. Briefly check the log for anything you know to be legitimate.
  • Ensure anything you know to be legitimate does not have a checkmark, and click Clean.
  • Follow the prompts and allow your computer to reboot.
  • After rebooting, a log (AdwCleaner[S0].txt) will open. Copy the contents of the log and paste in your next reply.
-- File and registry key backups are made for anything removed using this tool. Should a legitimate entry be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the entry. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt.

~~~~~~~~~~~~~~~

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Double-click on the setup file (mbam-setup.exe), then click on Run to install.
  • Malwarebytes will automatically open to it's Dashboard. If you have never run this version, you should see a red note at the top indicating "A scan has never been run on your system"
  • Click on Update Now to download the current database definitions, then click the Scan Now >> button.
  • If you have run this version before, you should see a green note at the top indicating "Your system is fully protected".
  • You will be prompted to update Malwarebytes...click on the Update Now button.
  • The THREAT SCAN will automatically begin.
  • When the scan has completed, the results will be displayed. Click on Quarantine All, then click on Apply Actions.
  • To complete any actions taken you will be prompted to restart your computer...click on Yes. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
  • After rebooting the computer, copy and paste the mbam.log in your next reply.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Logs are named by the date of scan in the following format: mbam-log-yyyy-mm-dd and automatically saved to the following locations:
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7/8: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd

~~
please post
Addition.txt
AdwCleaner.txt
Malwarebytes Anti-Malware Log
Click to expand...

Can you follow these directions please.
 
View attachment 12180

Ok done the adwcleaner but since I didn't really know what to try and remove I think I've only tried to remove the one thing that mentioned MyWay.com. When I first ran the Farbar Recovery it did produce and Addition txt which I thought I had saved but now can't find. So I will run it again.
 

Attachments

Not too sure what I have managed to attach to my message. Will run the Farbar recovery again and post the additional txt.
 
It looks as though it has worked. My web browser appears to be back to normal, can I trust this? If so thank you so much for helping me through it. I am usually very careful what I click on but I just slipped up here. Thank you.
 
adwcleaner attachment didn't work but, what we can do is run it again and this time make sure you allow it to remove all it finds.

~~~
  • Right-Click AdwCleaner.exe and select
    AVOiBNU.jpg
    Run as administrator     to run the program.
  • Follow the prompts.
  • Click Scan.
  • Upon completion, click Report. A log (AdwCleaner[R0].txt) will open. Briefly check the log for anything you know to be legitimate.
  • Ensure anything you know to be legitimate does not have a checkmark, and click Clean.
  • Follow the prompts and allow your computer to reboot.
  • After rebooting, a log (AdwCleaner[S0].txt) will open. Copy the contents of the log and paste in your next reply.
-- File and registry key backups are made for anything removed using this tool. Should a legitimate entry be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the entry. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt.

My web browser appears to be back to normal, can I trust this?

Will run the Farbar recovery again and post the additional txt.
Click to expand...
Good news for your browser.

As for if it's ok to trust your clean, no, not without seeing an online scan that I will request after I can see the FRST additions log.
  • Right-Click FRST.exe / FRST64.exe and select
    AVOiBNU.jpg
    Run as administrator to run the programme.
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the programme run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.

~~~~~~~~~~~~~~~

What we can do now is run an online scan with Eset, for the time being it is our most trusted scanner.
Most reliable and thorough.
The settings I suggest will show us items located in quarantine folders so don't be alarmed with this, also, in case of a false positive I ask that you not allow it to delete what it does find.
This scanner can take quite a bit of time to run, depending of course how full your computer is.


GzlsbnV.png
ESET Online Scan
Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled.


Please run a free online scan with the ESET Online Scanner

US Link: http://www.eset.com/us/online-scanner/
EU Link: http://www.eset.eu/online-scanner/

Windows Vista/Windows 7/Windows 8 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan.
  • Click the blue Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the program to install the "OnlineScanner.cab" activex control by clicking the Install button
  • Once the activex control is installed, on the next screen click on Enable detection of potentially unwanted applications
  • Click on Advanced Settings
  • Make sure that the option Remove found threats is unticked.
  • Ensure these options are ticked
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Under "Current Scan Targets" > click "change" and ensure all your drives are selected
  • Click Start
  • Wait for the scan to finish
  • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
  • Save that text file on your desktop. Attach the log as a reply to your next reply..
  • Close the ESET online scan, and let me know how things are now.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
Please post
AdwCleaner.txt
FRST.txt & Addition.txt
Eset log
 
Yes, post the Eset log when finished.

Then do this next

Running from C:\Users\clair_000\Downloads

It's best we move Farbar's to desktop.

Please go to your downloads folder, locate Farbar Recovery Scan Tool, right click and select CUT
Go to an open spot on your desktop, right click and select PASTE
You should now have Farbar Recovery Scan Tool on your desktop.


Please open Notepad *Do Not Use Wordpad!* or use any other text editor than Notepad or the script will fail. (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the quote box below:
To do this highlight the contents of the box and right click on it and select copy.
Paste this into the open notepad. save it to the Desktop as fixlist.txt
NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
It needs to be saved Next to the "Farbar Recovery Scan Tool" (If asked to overwrite existing one please allow)


FRSTfix.JPG



start
CreateRestorePoint:
CloseProcesses:
SearchScopes: HKLM -> {718AA698-BD70-46E4-A23F-546A65BD347D} URL = http://www.amazon.co.uk/s/ref=azs_osd_ieauk?ie=UTF-8&tag=hp-uk3-vsb-21&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/710-29550-11896-25/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
SearchScopes: HKLM-x32 -> {718AA698-BD70-46E4-A23F-546A65BD347D} URL = http://www.amazon.co.uk/s/ref=azs_osd_ieauk?ie=UTF-8&tag=hp-uk3-vsb-21&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM-x32 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/710-29550-11896-25/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-3115212846-1808065930-1501414302-1001 -> {718AA698-BD70-46E4-A23F-546A65BD347D} URL = http://www.amazon.co.uk/s/ref=azs_osd_ieauk?ie=UTF-8&tag=hp-uk3-vsb-21&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKU\S-1-5-21-3115212846-1808065930-1501414302-1001 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/710-29550-11896-25/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
Toolbar: HKU\S-1-5-21-3115212846-1808065930-1501414302-1001 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
FF Extension: No Name - C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}.xpi [2015-04-05]
C:\Users\clair_000\AppData\Local\Temp\Quarantine.exe
C:\Users\clair_000\AppData\Local\Temp\sqlite3.dll
EmptyTemp:
End
Click to expand...

Open FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

*********

Please post
Eset log
Fixlog.txt
 
Hello,

Thank you for asking. I had trouble with the Eset scan; it ran for hours and hours and then just before finishing it froze. I think I am going to visit my local computer clinic tomorrow just to ask them to have a look at the computer. It seems to be working better but the other night it took 5 attempts to start it and I feel I am in way over my head and possibly just making things worse.

I really appreciate the help that you have given me however.

Claire
 
Claire
That sounds good as it can be a hardware issue that causing the startup problems and, we definitely don't want to make it worse.
 
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