New Installation of Spybot yesterday

P

patioco

New member
Please help! I installed spybot yesterday on my computer and ran scan. Now the computer wil not come on past a blue screen and F9 &F11 options do not work.
 
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Hello patioco,

Which version of Spybot-S&D did you install, the beta or 1.6.2?

After you ran the scan was any malware removed. Also what is the operating system please and do you have other security software installed. :)

Best regards,
 
version 1.62, op sys windows 7; Norton 360 must not be doing its job.yes malware & adware 50 items were removed. 11 items were to be removed at startup and that is when hard drive crashed.
 
Hello patioco,

Malware may cause issues when being removed however it can be difficult to establish the definitive cause and effect for blue screens.

For instance a search shows instances of Norton 360 and blue screens on Win7.

Example: http://www.sevenforums.com/system-security/214814-word-wise-norton-360-bsod-earlier-error-5013-3-a.html

patioco said:
Norton 360 must not be doing its job
Click to expand...
Is the license current, was the program updating?

Also is this a 32 or 64 bit computer and which version of Win7 do you have.

Best regards,
 
Hello patioco,

At this point I will refer you to a forum at whatthetech where volunteer techs can assist in troubleshooting. :)

You'd need to register an account as you did here but all help is free.

Please start a topic in Microsoft Windows™ and provide a link back to this thread.

Best regards.
 
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