No antivirus updates

[Matthew Wallace]

I've tried to update AntiVirus files for a few days now, each time AntiVirus update fails.
(AntiSpyWare updates complete just fine.)

Running on Win10 ver 1607 (OS Build 14393.351)
Running SpyBot with Administrator rights.

Here's log of most recent AntiVirus update attempt:
[00:00.000] Update started...
[00:48.089] The antivirus update failed to download files (error: -2108)!
[00:48.414] [+] Antivirus update server av.safer-networking.org available.
[00:48.808] [+] Antivirus update server av2.safer-networking.org available.
[00:49.194] [+] Antivirus update server av3.safer-networking.org available.
[00:49.263] [+] Antivirus update server upgrade.bitdefender.com available.
[00:49.263] Retrying to install updates (2. attempt)...
[01:36.087] The antivirus update failed to download files (error: -2108)!
[01:36.377] [+] Antivirus update server av.safer-networking.org available.
[01:36.764] [+] Antivirus update server av2.safer-networking.org available.
[01:37.139] [+] Antivirus update server av3.safer-networking.org available.
[01:37.194] [+] Antivirus update server upgrade.bitdefender.com available.
[01:37.195] Retrying to install updates (3. attempt)...
[02:24.088] The antivirus update failed to download files (error: -2108)!
[02:24.367] [+] Antivirus update server av.safer-networking.org available.
[02:24.744] [+] Antivirus update server av2.safer-networking.org available.
[02:25.116] [+] Antivirus update server av3.safer-networking.org available.
[02:25.168] [+] Antivirus update server upgrade.bitdefender.com available.
[02:25.170] Retrying to install updates (4. attempt)...
[03:12.088] The antivirus update failed to download files (error: -2108)!
[03:12.376] [+] Antivirus update server av.safer-networking.org available.
[03:12.763] [+] Antivirus update server av2.safer-networking.org available.
[03:13.143] [+] Antivirus update server av3.safer-networking.org available.
[03:13.208] [+] Antivirus update server upgrade.bitdefender.com available.
[03:13.209] Retrying to install updates (5. attempt)...
[04:00.088] The antivirus update failed to download files (error: -2108)!
[04:00.376] [+] Antivirus update server av.safer-networking.org available.
[04:00.753] [+] Antivirus update server av2.safer-networking.org available.
[04:01.143] [+] Antivirus update server av3.safer-networking.org available.
[04:01.212] [+] Antivirus update server upgrade.bitdefender.com available.
[04:01.214] Retrying to install updates (6. attempt)...
[04:48.088] The antivirus update failed to download files (error: -2108)!
[04:48.374] [+] Antivirus update server av.safer-networking.org available.
[04:48.749] [+] Antivirus update server av2.safer-networking.org available.
[04:49.129] [+] Antivirus update server av3.safer-networking.org available.
[04:49.183] [+] Antivirus update server upgrade.bitdefender.com available.
[04:49.184] Retrying to install updates (7. attempt)...
[05:36.089] The antivirus update failed to download files (error: -2108)!
[05:36.375] [+] Antivirus update server av.safer-networking.org available.
[05:36.758] [+] Antivirus update server av2.safer-networking.org available.
[05:37.138] [+] Antivirus update server av3.safer-networking.org available.
[05:37.194] [+] Antivirus update server upgrade.bitdefender.com available.
[05:37.195] Retrying to install updates (8. attempt)...
[06:24.088] The antivirus update failed to download files (error: -2108)!
[06:24.376] [+] Antivirus update server av.safer-networking.org available.
[06:24.748] [+] Antivirus update server av2.safer-networking.org available.
[06:25.123] [+] Antivirus update server av3.safer-networking.org available.
[06:25.194] [+] Antivirus update server upgrade.bitdefender.com available.
[06:25.195] Retrying to install updates (9. attempt)...
[07:12.089] The antivirus update failed to download files (error: -2108)!
[07:12.376] [+] Antivirus update server av.safer-networking.org available.
[07:12.763] [+] Antivirus update server av2.safer-networking.org available.
[07:13.143] [+] Antivirus update server av3.safer-networking.org available.
[07:13.199] [+] Antivirus update server upgrade.bitdefender.com available.
[07:13.201] Retrying to install updates (10. attempt)...
[08:00.088] The antivirus update failed to download files (error: -2108)!
[08:00.368] [+] Antivirus update server av.safer-networking.org available.
[08:00.743] [+] Antivirus update server av2.safer-networking.org available.
[08:01.113] [+] Antivirus update server av3.safer-networking.org available.
[08:01.170] [+] Antivirus update server upgrade.bitdefender.com available.
[08:01.171] Retrying to install updates (11. attempt)...
[08:48.088] The antivirus update failed to download files (error: -2108)!
[08:48.375] [+] Antivirus update server av.safer-networking.org available.
[08:48.748] [+] Antivirus update server av2.safer-networking.org available.
[08:49.118] [+] Antivirus update server av3.safer-networking.org available.
[08:49.171] [+] Antivirus update server upgrade.bitdefender.com available.
[08:49.172] The antivirus update failed (error: -2108)!
[08:49.173] The antivirus update failed to download files (error: -2108)!

 

[delite163]

Antivirus Not updating

Hello,
This has been an ongoing problem for me since I got the latest program. I am running on xp home

Error for antispyware update
[00:00.031] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
[00:00.047] [-] Did not retrieved update info file (attempt 3 of 3).
[00:00.047] [.] Info file part done.
[00:00.047] [+] The antispyware signatures are up to date.
[00:00.047]

Error for antivirus
[00:00.531] Make sure no firewall software is blocking this server!
[00:00.531] [-] Antivirus update server upgrade.bitdefender.com unavailable!
[00:00.531] Make sure no firewall software is blocking this server!
[00:00.531] The antivirus update failed (error: -2000)!
[00:00.531] The antivirus update failed to download files (error: -2000)!

I have went through the process of trying to update twice as recommended by the spybot people. I reallly would love for the program to work right for me. I have had such good luck in the past.
Thank you

 

[tashi]

Hello,

Sorry to hear of the problem, please open a support ticket for the update issue, thank you.

https://www.safer-networking.org/support/ticket/technical/

Best regards.

 

[Matthew Wallace]

Troubleshooting ticket submitted

Thanks Tashi. I've just submitted a ticket.

 

[tashi]

:bigthumb:

 

[ben_xman]

Running Win 10, Technical edition of Spybot 2.4, solid internet connection.

Been dealing with this problem for months.

I thought I figured out a solution which seemed to be tied to an error message I was receiving at shutdown.
Main page is here; under the "Bit Defender Threat Scanner.dmp" tab.
Quick jump to error here
Followed through with this solution and it fixed the error message, but not the original problem I thought it was tied to. I still have a suspicion it could be related.

 

[tashi]

Hello ben_xman,

Would you open a support ticket please: https://www.safer-networking.org/support/ticket/technical/

Running Win 10, Technical edition of Spybot 2.4, solid internet connection.

Been dealing with this problem for months.

I thought I figured out a solution which seemed to be tied to an error message I was receiving at shutdown.
Main page is here; under the "Bit Defender Threat Scanner.dmp" tab.
Quick jump to error here
Followed through with this solution and it fixed the error message, but not the original problem I thought it was tied to. I still have a suspicion it could be related.

Please add that to your report or link to your post in this thread, thank you.

Best regards.