Please Help! Seriously Infected!

[teacherjane]

First off, I am semi-computer literate. My son told me about this site to help me "fix" my computer. He told me he believed that someone would be able to help on here.

My computer opens every program twice, with one double-click. It also just completely turns off after a certain amount of time. Among other crazy things.

Any help would be greatly appreciated. Thank you.

 

[tashi]

Hello.

Please see the stickied procedure for this particular forum: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)

Then start a new topic and I will close this one as helpers look for zero response.

Cheers.

 

[teacherjane]

okay - ready for next step

Hello, Tasha,

I have done all the things needed. I am ready for the next step.

 

[tashi]

Hello,

Hello, Tasha,

I have done all the things needed. I am ready for the next step.

Hello.

Please see the stickied procedure for this particular forum: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)

Then start a new topic and I will close this one as helpers look for zero response.

You need to post the logs requested into a new topic so that a helper can assist you when available.

Best regards.