Post Windows 10 install, I upgraded Spybot to the 2.5 version, which is supposed to include Windows 10 fixes.
But since the upgrade, when I try to update Spybot virus protection I get error messages saying my virus protection is never updated. How to fix?
Are you running Spybot as an administrator?
You can do this by right-clicking the Spybot icon and choosing the option to "run as administrator". This must be done to allow Spybot access to certain areas on your PC, and to allow it to remove files when it detects malware.
If this does not work, this could be a proxy issue.
Please go to:
Start Center > Settings (tick "Advanced User Mode" if you do not see "Settings") > Internet Protection
In Internet Protection, please untick "Use Spybot Proxy" and "Use own proxy to download updates" if either of these is ticked.
Click "Apply" and "OK" and restart Spybot.
If this does not work, Spybot may not have been reinstalled correctly during the upgrade process to Windows 10. Please uninstall and reinstall Spybot using the instructions below to see if this solves your issue.
Please go to our uninstall tool page at:
https://www.safer-networking.org/support/missing-files/uninstall-tool/
Here, download all 3 files; "unins000.exe", "unins000.msg" and "unins000.dat".
These will download to your Downloads folder or other default location.
Copy these files to your Spybot program folder at:
C:\Program Files (x86)\Spybot - Search & Destroy 2
or for 32-bit PCs:
C:\Program Files\Spybot - Search & Destroy 2
If this folder does not exist, please create a new folder here and rename it "Spybot - Search & Destroy 2". This will require administrator permissions. You can then copy the files to this folder.
Once these have been copied, run "unins000.exe" (the one in your Spybot program folder) as an administrator to remove any traces of Spybot from your PC.
You can then download Spybot 2.4 from the link below:
http://spybot-mirror.com/files/spybot-2.4.exe
This can be upgraded to version 2.5 by running this file:
https://www.safer-networking.org/spybot25allocator.php