professional help please

hi

a reinstall of avg might be worth trying, if you can succesfully do it


so far i havent received anything.. my mail provider(usermail ) always blocks messages with suspicious attachments, such as executables unless encrypted

if you get a bounce, or virus/suspicious attachment warning from the mail you sent go to
http://www.thespykiller.co.uk/forum/index.php?board=1.0
to upload the files there

press new topic, put a link to here into the message, then attach the files to your message ( just browse to the files, press attach)
then hit the post button

anyway thanks in advance

also thanks for your patience :bigthumb:
 
thanks

i will have them delivered
we will get back to you as soon as we can figure out what was wrong
 
try to find the program files, but doesnt exist anymore
Click to expand...

can you explain this more specifically?

did this happen right after running the aproposfix, or was it there before?
hijackthis log shows processe running from program files, so it exists

the files you sent show that all the right files were deleted, all the rootkit reg entries were fixed etc. nothing else.

open a command prompt ( click start> run >type cmd and hit enter

highlight the text below in a box, and press ctrl+c to copy it to the clipboard
Code: 
cd %programfiles%
dir /s * >> %systemdrive%\log.txt
notepad %systemdrive%\log.txt
go back to the command prompt window, right click it, select paste and hit enter

wait until it finishes
post the resulting text file c:\log.txt here
 
hi

whoops. so sorry for sending u the wrong information. the AVG was in the Grisoft folder, and that's in the program file folder. reinstalled it just now, everything works fine.
sent the log file to ur email by the way(it's bigger than 39.1 KB).
thank u so much for ur concern
 
hi

1 more thing. this software named Registry Mechanic, have u ever used/know anything about it? is it safe to use for normal user like me,or maybe it needs experienced/advanced user?
thx
 
lets out a huge sigh of relief
glad its sorted out
when installing multiple antivirus programs make sure that only one of those is running real time protection

registry mechanic is IMO a good program, just make sure that it has backups for items it cleans from the registry, so that you can restore it if problems occur


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Reenable system restore with instructions from tutorial above

  2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
    1. From within Internet Explorer click on the Tools menu and then click on Options.
    2. Click once on the Security tab
    3. Click once on the Internet icon so it becomes highlighted.
    4. Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    5. Next press the Apply button and then the OK to exit the Internet Properties page.
  3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

here are some additional utilities that will enhance your safety

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

i also suggest getting an alternative browser, such as firefox or opera

cheers
 
ive read some of the forums about protecting the com on main page. ive created restore points n did all the instructions/suggestion given. n that's after my comp is fully functional n cleaned. should i create a another new restore point anyway?
i feel very safe while surfing the internet now. not any single popup got through my screen. thank you so much. i shall recommend this website to my friends. is that okay?
 
danger3s said:
ive read some of the forums about protecting the com on main page. ive created restore points n did all the instructions/suggestion given. n that's after my comp is fully functional n cleaned. should i create a another new restore point anyway?
Click to expand...

hi

once system restore is re-enabled create a new restore point right away

danger3s said:
i feel very safe while surfing the internet now. not any single popup got through my screen. thank you so much. i shall recommend this website to my friends. is that okay?
Click to expand...

good to hear that :)

we like to be recommended :beerbeerb
 
As the problem appears to be resolved this topic will be archived.
If you need it re-opened please send me a pm.

Glad we could help. Thank you illukka. :)
 
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