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chapmanbilly

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Hi to all. Glad to see am not the only one experiencing this. It especially happens on google links. Also stops websites from loading. Can't install Spybot or Trendmicro Housecall. Where do I go from here. All advice greatly appreciated. :thanks:

Windows XP SP2 Avast antivirus. Firefox and IE8.
 
Hi,

Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop. Post them back to your topic.

---

Download GMER here by clicking download exe -button and then saving it your desktop:
  • Double-click .exe that you downloaded
  • Click rootkit-tab, uncheck files option and then click scan.
  • Don't check
    Show All
    box while scanning in progress!
  • When scanning is ready, click Copy.
  • This copies log to clipboard
  • Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.
 
GMER try again

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-06-08 01:25:26
Windows 5.1.2600 Service Pack 2
Running: h6x3yu47.exe; Driver: C:\DOCUME~1\Willie\LOCALS~1\Temp\uftyypod.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwClose [0xEDBB0C7A]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateKey [0xEDBB0B36]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteKey [0xEDBB10EA]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteValueKey [0xEDBB1014]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDuplicateObject [0xEDBB070C]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenKey [0xEDBB0C10]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenProcess [0xEDBB064C]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenThread [0xEDBB06B0]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwQueryValueKey [0xEDBB0D30]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRenameKey [0xEDBB11B8]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRestoreKey [0xEDBB0CF0]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwSetValueKey [0xEDBB0E70]

INT 0x01 \SystemRoot\system32\DRIVERS\ati2mtag.sys (ATI Radeon WindowsNT Miniport Driver/ATI Technologies Inc.) F6A264F6
INT 0x03 \SystemRoot\system32\DRIVERS\ati2mtag.sys (ATI Radeon WindowsNT Miniport Driver/ATI Technologies Inc.) F6A2659C

Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateProcessEx [0xEDBBDAC6]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateSection [0xEDBBD8EA]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwLoadDriver [0xEDBBDA24]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) NtCreateSection
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ObInsertObject
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ObMakeTemporaryObject

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!ZwYieldExecution + 172 804E49AC 4 Bytes JMP ABEDBB10
PAGE ntoskrnl.exe!ObInsertObject 8056DBBF 5 Bytes JMP EDBBAEC2 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntoskrnl.exe!NtCreateSection 8056DE25 7 Bytes JMP EDBBD8EE \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntoskrnl.exe!ZwCreateProcessEx 8058C744 7 Bytes JMP EDBBDACA \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntoskrnl.exe!ZwLoadDriver 805D1D14 7 Bytes JMP EDBBDA28 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntoskrnl.exe!ObMakeTemporaryObject 805E3802 5 Bytes JMP EDBB9536 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
.rsrc C:\WINDOWS\system32\drivers\atapi.sys entry point in ".rsrc" section [0xF7477380]
.text C:\WINDOWS\system32\DRIVERS\ati2mtag.sys section is writeable [0xF68B0000, 0x175176, 0xE8000020]
init C:\WINDOWS\system32\drivers\tifm21.sys entry point in "init" section [0xF66F2EBF]

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\WINDOWS\system32\services.exe[912] @ C:\WINDOWS\system32\services.exe [ADVAPI32.dll!CreateProcessAsUserW] 005A0002
IAT C:\WINDOWS\system32\services.exe[912] @ C:\WINDOWS\system32\services.exe [KERNEL32.dll!CreateProcessW] 005A0000

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/ALWIL Software)

AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)

Device \Driver\atapi \Device\Ide\IdeDeviceP0T0L0-3 [F746A9F2] atapi.sys[unknown section] {MOV EAX, [0xffdf0308]; JMP [EAX+0xac]}
Device \Driver\atapi \Device\Ide\IdePort0 [F746A9F2] atapi.sys[unknown section] {MOV EAX, [0xffdf0308]; JMP [EAX+0xac]}
Device \Driver\atapi \Device\Ide\IdePort1 [F746A9F2] atapi.sys[unknown section] {MOV EAX, [0xffdf0308]; JMP [EAX+0xac]}
Device \Driver\atapi \Device\Ide\IdeDeviceP1T0L0-e [F746A9F2] atapi.sys[unknown section] {MOV EAX, [0xffdf0308]; JMP [EAX+0xac]}

AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)

Device \FileSystem\Cdfs \Cdfs DLAIFS_M.SYS (Drive Letter Access Component/Sonic Solutions)

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\system32\drivers\atapi.sys suspicious modification

---- EOF - GMER 1.0.15 ----
 
Hi,

Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:

  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  2. Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
 
Hi again,

There seem to be some Norton remnants left there. Please run removal tool to clean those.

Open notepad and copy/paste the text in the quotebox below into it:

Code: 
Driver::
D
File::
c:\docume~1\Willie\LOCALS~1\Temp\D.exe
DDS::
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

CFScriptB-4.gif


Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.


Uninstall old Adobe Reader versions and get the latest one (both 9.3 and update 9.3.2) here or get Foxit Reader here. Make sure you don't install toolbar if choose Foxit Reader! You may also check free readers introduced here.


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 20.
  • Click the
    Download
    button to the right.
  • Select Windows on platform combobox and check the box that says:
    Accept License Agreement. Click continue.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.



Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Please run an online scan with Kaspersky Online Scanner as instructed in the screenshot here.


Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.
 
Hi,

See if there're any suspicious emails in that mailbox that Kaspersky detected (it may be a false positive).

Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis



Now lets uninstall ComboFix:
  • Click START then RUN
  • Now copy-paste Combofix /uninstall in the runbox and click OK


Please download OTC and save it to desktop.
  • Double-click OTC.exe.
  • Click the CleanUp! button.
  • Select Yes when the
    Begin cleanup Process?
    prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.



UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    1. [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok
  • Run Secunia vulnerability check here and fix its findings.


Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade :cool:
 
Hi Blade. Thanks for your replies. No suspicious emails, but I did receive a few emails claiming to be from a bank which I don't have an account with asking me to reset my password etc. I didn't open any of them and deleted them immediately. I will now follow the rest of your instructions post back. The system is much better now and I'm not being redirected anymore.
Thank you again. You guys on this forum do an amazing job.
 
You're welcome :)

I'll keep the topic open for a few days so you may post status update after following the steps.
 
update

Hi Blade. Followed all the instructions. The PC now running very well and no more browser issues.

Thanks again for all your help and advice. Hope I don't have to call for help again but you never can tell.
:thanks: :)
 
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help. :)

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
 
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