sdhelper.dll crashing IE7 on Windows XP SP2

A

Agent24

New member
I get a problem on one of my computers where Internet Explorer 7 crashes often due to sdhelper.dll

It seems to only happen when opening tabs etc, and it doesn't just happen randomly when viewing a web page.

I have tried re-installing spybot (after cleaning up after the uninstall with Revo uninstaller) but the problem remains.


I don't have this problem on other computers, both of which run Windows XP and IE7 (although have SP3 rather than SP2)

The error log is as follows:


Code: 
Event Type:	Error
Event Source:	Application Error
Event Category:	None
Event ID:	1000
Date:		12/04/2011
Time:		10:15:18 a.m.
User:		N/A
Computer:	AMD2800
Description:
Faulting application iexplore.exe, version 7.0.6000.17055, faulting module sdhelper.dll, version 1.6.2.14, fault address 0x000051a0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 69 65 78   ure  iex
0018: 70 6c 6f 72 65 2e 65 78   plore.ex
0020: 65 20 37 2e 30 2e 36 30   e 7.0.60
0028: 30 30 2e 31 37 30 35 35   00.17055
0030: 20 69 6e 20 73 64 68 65    in sdhe
0038: 6c 70 65 72 2e 64 6c 6c   lper.dll
0040: 20 31 2e 36 2e 32 2e 31    1.6.2.1
0048: 34 20 61 74 20 6f 66 66   4 at off
0050: 73 65 74 20 30 30 30 30   set 0000
0058: 35 31 61 30 0d 0a         51a0..
 
Hello,

Have you already tried IE8 or IE9?
There are already upgrades for your browser available. ;)

Best regards
Sandra
Team Spybot
 
No, and I don't want to either.

There is no problem with IE7 and Spybot on my other PCs so I doubt I need to upgrade to fix it.

Also, IE9 is not available for XP anyway...
 
Agent24 said:
I don't have this problem on other computers, both of which run Windows XP and IE7 (although have SP3 rather than SP2)
Click to expand...

Agent24:

perhaps you should upgrade to WinXP SP3 on that computer that has IE7 + WinXP SP2 because Microsoft stopped offering new XP security updates for SP2 on July 2010. Install SP3 on that XP computer and install the latest IE7 security update (which updates IE7 to build 17096) to see of the problem goes away.

SP3 for XP is a must-have if you want to receive new XP-specific security updates.
 
Last edited:
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