Several problems following Trojan infection

Status
Not open for further replies.
A

Artsand

New member
Gents,

I definitely need help.......my computer was/is infected by several trojans and Malware, Spybot, windows defender and Avira were able to recover the computer (I think........:sad::sad: ) as I don't have now the problems I had before such as Firefox or IE redirecting me to weird pages....however I still do have a searching thing that is driving me nuts...."ASK"...

I'm running a Laptop Toshiba Satellite P300, OS Windows Vista Home Premium SP2...

I have no sound despite the fact that I've reloaded the drivers...the integrated camera doesn't work and it gives me a msg every time I try to start it "Webcam driver open fail. Please restart camera or computer".....also the messenger has a problem, on startup of the computer it installs but at the end of the installation shows me a message as follows "not possible to open key hkey_local_machine\software\microsoft\windows nt\current version\drivers32" ....

CCLeaner doesn't show any errors either....

I'm stuck and I don't know what can be done....

PLEASE HELP
 
Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

You must have read and followed the "Before you Post" instructions.

It's also important that you respond to your helper, Shaba tried to help here with an earlier issue and you did not respond:
http://forums.spybot.info/showthread.php?t=24259

Possible that you may have to reinstall programs including the webcam that are not working right, let's see how it goes. Please start by reading and following the "Before you Post" directions pinned to the top of this forum and posted above, then post the required HJT log.

Please DO NOT ENABLE Spybot S&D TeaTimer while we work together.

Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
Image: http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg

Thanks
 
Hi there

Before I continue let me apologize for not answering my helper the last time but as all the computer went down my last resource was a format.....

Regarding this post let's see what I've done so far....

The Webcam was already reinstalled several times with no results...I still can not use it, for the sound the only thing I can add is that I have sound on Media Player but that's it....

Ok, here we go, log file from HJThis

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:32:38, on 13-07-2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Toshiba\Toshiba Online Product Information\TOPI.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\Toshiba\HDMICtrlMan\HDMICtrlMan.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Toshiba TEMPRO\TemproTray.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Logitech\Profiler\LWEMon.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Facilitador de Leitor de Link Adobe PDF - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Programa Auxiliar de Início de Sessão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
O4 - HKLM\..\Run: [topi] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
O4 - HKLM\..\Run: [HDMICtrlMan] C:\Program Files\TOSHIBA\HDMICtrlMan\HDMICtrlMan.exe
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [Toshiba Registration] C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Toshiba TEMPRO] C:\Program Files\Toshiba TEMPRO\TemproTray.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Start WingMan Profiler] "C:\Program Files\Logitech\Profiler\lwemon.exe" /noui
O4 - HKCU\..\Run: [TOSHIBA Online Product Information] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\Windows\System32\Adobe\SHOCKW~1\SWHELP~3.EXE -Update -1103472 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 1.1.4322; .NET CLR 3.5.30729; .NET CLR 3.0.30618)" -"http://www.igirlgames.com/spongebob-flip-or-flop-game.html"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'Serviço de rede')
O4 - HKUS\S-1-5-18\..\Run: [TOSHIBA Online Product Information] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe (User 'Sistema')
O4 - HKUS\.DEFAULT\..\Run: [TOSHIBA Online Product Information] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe (User 'Default user')
O4 - .DEFAULT User Startup: TRDCReminder.lnk = C:\Program Files\Toshiba\TRDCReminder\TRDCReminder.exe (User 'Default user')
O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O9 - Extra button: eBay - {76577871-04EC-495E-A12B-91F7C3600AFA} - http://www.webtip.ch/cgi-bin/toshiba/tracker_url2.pl?PT (file missing)
O9 - Extra button: Amazon.co.uk - {8A918C1D-E123-4E36-B562-5C1519E434CE} - http://www.amazon.co.uk/exec/obidos/redirect-home?tag=Toshibaukbholink-21&site=home (file missing)
O13 - Gopher Prefix:
O16 - DPF: {78ABDC59-D8E7-44D3-9A76-9A0918C52B4A} (DLoader Class) - http://dl.uc.sina.com/cab/downloader.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Serviço Google Update (gupdate1c9a1d25bc1b55e) (gupdate1c9a1d25bc1b55e) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NMSAccessU - Unknown owner - D:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: O2Micro Flash Memory Card Service (o2flash) - O2Micro International - C:\Program Files\O2Micro Flash Memory Card Driver\o2flash.exe
O23 - Service: RelevantKnowledge - Unknown owner - C:\Program Files\RelevantKnowledge\rlservice.exe (file missing)
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Notebook Performance Tuning Service (TEMPRO) (TemproMonitoringService) - Toshiba Europe GmbH - C:\Program Files\Toshiba TEMPRO\TemproSvc.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - c:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10408 bytes

And also as requested an uninstall list

Adobe Color Common Settings
Adobe Color Common Settings
Adobe ExtendScript Toolkit 2
Adobe ExtendScript Toolkit 2
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Reader 8.1.5 - Português
Adobe Setup
Adobe Setup
Adobe Shockwave Player 11
Assistente de Início de Sessão do Windows Live
Avira AntiVir Personal - Free Antivirus
Bluetooth Stack for Windows by Toshiba
Camera Assistant Software for Toshiba
Canon RAW Codec
Capture One 4.6
Catalyst Control Center - Branding
CCleaner (remove only)
CDBurnerXP
Choice Guard
Conexant HD Audio
Crysis(R)
CutePDF Writer 2.7
DivX Plus DirectShow Filters
DivX Web Player
DVD MovieFactory for TOSHIBA
ffdshow [rev 2719] [2009-02-24]
Google Earth
Google Earth Plugin
Google Update Helper
Google Updater
HDAUDIO Soft Data Fax Modem with SmartCP
HDMI Control Manager
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel® Matrix Storage Manager
Java(TM) 6 Update 13
Logitech Gaming Software
Manuais da TOSHIBA
Marvell Miniport Driver
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB929729)
Microsoft .NET Framework 3.5 Language Pack SP1 - ptg
Microsoft .NET Framework 3.5 Language Pack SP1 - PTG
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Silverlight
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Mio Technology SpeedCam Tool
MioMap 2008 Updater for Mio C620
Mozilla Firefox (3.0.11)
MSVC80_x86
MSVCRT
MSXML 4.0 SP2 (KB954430)
NetWaiting
Nokia Connectivity Cable Driver
Nokia PC Suite
Nokia PC Suite
Nokia Software Updater
O2Micro Flash Memory Card Reader Driver (x86)
OpenAL
OpenOffice.org 3.0
Pacote de controladores do Windows - Nokia Modem (06/01/2009 4.1)
Pacote de controladores do Windows - Nokia Modem (06/01/2009 7.01.0.3)
Pacote de controladores do Windows - Nokia pccsmcfd (08/22/2008 7.0.0.0)
PC Connectivity Solution
Security Update for Windows Media Encoder (KB954156)
Silenciador Acústico da Unidade de CD/DVD
Spybot - Search & Destroy
Synaptics Pointing Device Driver
THE SETTLERS - Rise of an Empire
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Face Recognition
TOSHIBA Face Recognition
TOSHIBA Hardware Setup
Toshiba Online Product Information
TOSHIBA Recovery Disc Creator
TOSHIBA SD Memory Utilities
TOSHIBA Supervisor Password
Toshiba TEMPRO
TOSHIBA Value Added Package
TRDCReminder
TRORDCLauncher
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
USB Storage Adapter V2
VC80CRTRedist - 8.0.50727.762
Veetle TV Player 0.9.14
VLC media player 0.9.9
VSO Image Resizer 2.2.0.1d
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series
Windows Media Player Firefox Plugin
WinRAR archiver
World of Warcraft FREE Trial

Hope it helps, and once again...my humble apologies for the early post of Shaba
 
Thanks for the feedback, starting with the uninstall list.
I look for malware and security issues and will not know all of your programs, but you should.
Hackers are using out of date programs to infect folks more and more,
Here is a small free tool that lets you know when something needs an update if you are interested:
http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

Adobe Flash Player ActiveX
Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
http://www.adobe.com/support/security/bulletins/apsb09-01.html

Adobe Reader 8.1.5 - Português
I am assuming your version needs an update also.
http://news.cnet.com/8301-1009_3-10081618-83.html?tag=nl.e433
http://blogs.adobe.com/psirt/2009/04/update_on_adobe_reader_issue.html
http://www.adobe.com/support/security/bulletins/apsb09-07.html
http://www.filehippo.com/download_adobe_reader/
(if you want a smaller program, look at this one)
Foxit Reader 2.3 for Windows (make sure to uncheck any toolbars)
http://www.foxitsoftware.com/pdf/rd_intro.php

Java(TM) 6 Update 13 (version 14 has been released)
http://forums.spybot.info/showpost.php?p=12880&postcount=2
Be aware of this information so you can opt out of anything you do not want.
Microsoft Does MSN Toolbar Distribution Deal With Java:
http://searchengineland.com/microsoft-does-msn-toolbar-distribution-deal-with-java-15413.php

Continuing like this:

1) Are you using a router?

2) http://www.systemlookup.com/O23/2650.html <<< see this

Disable the Service
Click Start > Run and type services.msc
Scroll down to RelevantKnowledge and right click on it.
Click Properties and under Service Status click Stop, then under Startup Type change it to Disabled.

3) Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop. We will use this later.

4) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O23 - Service: RelevantKnowledge - Unknown owner - C:\Program Files\RelevantKnowledge\rlservice.exe (file missing)

Close all programs but HJT and all browser windows, then click on "Fix Checked"

5) Right click Start > Explore and navigate to these files/folders and delete them if there.

C:\Program Files\RelevantKnowledge <<< delete that folder and any contents

6) Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

7) Download Malwarebytes' Anti-Malware to your Desktop
http://www.malwarebytes.org/

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Tutorial if needed:
http://thespykiller.co.uk/index.php/topic,5946.0.html

Thanks
 
Wow......

After 1 hour and something of Malwarebyte scanning the thing found two trojans...all delected and computer restarted....:eek::eek: I HAVE SOUND NOW....however the other two problems persist after Restart

Here goes the HJTHis file

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:39:18, on 14-07-2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Secunia\PSI\psi.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Toshiba\Toshiba Online Product Information\TOPI.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\Toshiba\HDMICtrlMan\HDMICtrlMan.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Toshiba TEMPRO\TemproTray.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Logitech\Profiler\LWEMon.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: ::1 localhost
O2 - BHO: Programa Auxiliar de Início de Sessão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
O4 - HKLM\..\Run: [topi] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
O4 - HKLM\..\Run: [HDMICtrlMan] C:\Program Files\TOSHIBA\HDMICtrlMan\HDMICtrlMan.exe
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [Toshiba Registration] C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Toshiba TEMPRO] C:\Program Files\Toshiba TEMPRO\TemproTray.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Start WingMan Profiler] "C:\Program Files\Logitech\Profiler\lwemon.exe" /noui
O4 - HKCU\..\Run: [TOSHIBA Online Product Information] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'Serviço de rede')
O4 - HKUS\S-1-5-18\..\Run: [TOSHIBA Online Product Information] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe (User 'Sistema')
O4 - HKUS\.DEFAULT\..\Run: [TOSHIBA Online Product Information] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe (User 'Default user')
O4 - .DEFAULT User Startup: TRDCReminder.lnk = C:\Program Files\Toshiba\TRDCReminder\TRDCReminder.exe (User 'Default user')
O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O9 - Extra button: eBay - {76577871-04EC-495E-A12B-91F7C3600AFA} - http://www.webtip.ch/cgi-bin/toshiba/tracker_url2.pl?PT (file missing)
O9 - Extra button: Amazon.co.uk - {8A918C1D-E123-4E36-B562-5C1519E434CE} - http://www.amazon.co.uk/exec/obidos/redirect-home?tag=Toshibaukbholink-21&site=home (file missing)
O13 - Gopher Prefix:
O16 - DPF: {78ABDC59-D8E7-44D3-9A76-9A0918C52B4A} (DLoader Class) - http://dl.uc.sina.com/cab/downloader.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Serviço Google Update (gupdate1c9a1d25bc1b55e) (gupdate1c9a1d25bc1b55e) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NMSAccessU - Unknown owner - D:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: O2Micro Flash Memory Card Service (o2flash) - O2Micro International - C:\Program Files\O2Micro Flash Memory Card Driver\o2flash.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Notebook Performance Tuning Service (TEMPRO) (TemproMonitoringService) - Toshiba Europe GmbH - C:\Program Files\Toshiba TEMPRO\TemproSvc.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - c:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9521 bytes


And the MalwareBytes, don't know if needed but just let me know if english file translation would be better (sorry...I've installed this in portuguese.....)

Malwarebytes' Anti-Malware 1.39
Versão do banco de dados: 2422
Windows 6.0.6002 Service Pack 2

14-07-2009 00:30:58
mbam-log-2009-07-14 (00-30-58).txt

Tipo de Verificação: Completa (C:\|D:\|F:\|)
Objetos verificados: 279990
Tempo decorrido: 1 hour(s), 1 minute(s), 20 second(s)

Processos da Memória infectados: 0
Módulos de Memória Infectados: 0
Chaves do Registo infectadas: 0
Valores do Registo infectados: 0
Ítens do Registo infectados: 0
Pastas infectadas: 0
Ficheiros infectados: 2

Processos da Memória infectados:
(Nenhum item malicioso foi detectado)

Módulos de Memória Infectados:
(Nenhum item malicioso foi detectado)

Chaves do Registo infectadas:
(Nenhum item malicioso foi detectado)

Valores do Registo infectados:
(Nenhum item malicioso foi detectado)

Ítens do Registo infectados:
(Nenhum item malicioso foi detectado)

Pastas infectadas:
(Nenhum item malicioso foi detectado)

Ficheiros infectados:
c:\Users\artur silva\downloads\movie(2).exe (Trojan.DNSChanger) -> Quarantined and deleted successfully.
c:\Users\artur silva\downloads\movie.exe (Trojan.DNSChanger) -> Quarantined and deleted successfully.


Be well
 
Sorry

My mistake.....I had sound on windows restart....that was it...no sound on IE or sound icon either :confused:

Thanks
 
I can not see where I got an answer to my first question about a router?
however the other two problems persist after Restart
Click to expand...
Could you describe exactly what these problems are, what happens when you try to use the software (I need any errors you receive or messages word for word) What messenger program are you using and what kind of Webcamera are you using. You might also try to reinstall the sofware now since the Trojan.DNSChanger was Quarantined and deleted successfully.

Information about that trojan:
http://www.google.com/search?hl=en&q=Trojan.DNSChanger&btnG=Google+Search&aq=f&oq=&aqi=

If you look at the items in the MBAM results, you will see they were likely downloaded by someone who uses the computer when signed in as autur silva.

Before we consider another scan, please provide the information I requested about a router and give my suggestions a try.

Gracias
 
Pskelley

Sorry about that....

Continuing like this:

1) Are you using a router?
Click to expand...

I would say Yes...my ISP provider, we have an WIFI router in the house

Could you describe exactly what these problems are, what happens when you try to use the software (I need any errors you receive or messages word for word) What messenger program are you using and what kind of Webcamera are you using. You might also try to reinstall the sofware now since the Trojan.DNSChanger was Quarantined and deleted successfully.
Click to expand...

That's the surprising thing...this movie has been in the computer for ages....

Concerning the messages.....when I start up the laptop Windows live tries to install....all goes well until I receive the following message

"not possible to open key hkey_local_machine\software\microsoft\windows nt\current version\drivers32"

It requests if I have the rights to open it or if not to contact support.....

After this the installation process reverts back and windows messenger starts normally...

Regarding the camera....It's a Toshiba Satellite P300-15D, and the camera it's an integrated 1.3 MP which I believe is made by Chicony...I've tried to reload the driver with no results, every time I try to start the camera it gives me the following message

"Webcam driver open fail. Please restart camera or computer."

Hope it helps
 
Ok

Just one more thing to add

After my post gave it another try to install the drivers to the camera....I've unistalled the camera and on startup windows started searching for it, I get the following

"New Hardware found, unknown device.

Windows found the software for the device controller but detected an error when trying to install, Chicony USB 2.0 Camera, access denied"

Thanks
 
I suggest you ask your ISP for help resetting your router to be safe. see this information:
http://blog.washingtonpost.com/securityfix/2008/06/malware_silently_alters_wirele_1.html

The other issues, it looks like you are not the only one having those, see this:
http://www.google.com/search?hl=en&...t+version\drivers32&btnG=Search&aq=f&oq=&aqi=

You may want to ask Microsoft for help with this issue:
http://support.microsoft.com/ph/11732#tab0

You can get help here:
Get Help Now
Contact a support professional by E-mail, Online, or Phone

The technicians are helpful and knowledgeable, just takes a bit to use email for reponse time.

You can also ask for help at one of these Vista free forums:
http://help.lockergnome.com/vista/
http://thevistaforums.com/
http://www.vistax64.com/#vista-forums

(post at only one)

Thanks
 
Status
Not open for further replies.
Back
Top