Spybot 2 causing explorer.exe crash

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Elvi81

New member
So hi, yesterday i installed spybot 2 for the first time and there was no problem and not earlier today either but just an hour ago i went into explorer on Windows 7 SP1 x64 and right clicked a folder and BOOM explorer.exe crashed, twice after each other.

I figured out what was causing it and turned that part off.
It was the windows explorer integration, as soon as that was gone it worked normaly.

Here are the usual errors, unfortunate the error report is in swedish but maybe you can figure it out ;):

Code: 
Felet uppstod i programmet med namn: explorer.exe, version 6.1.7601.17567, tidsstämpel 0x4d672ee4
, felet uppstod i modulen med namn: SHELL32.dll, version 6.1.7601.17859, tidsstämpel 0x4fd2dfec
Undantagskod: 0xc0000005
Felförskjutning: 0x00000000000504aa
Process-ID: 0x524
Programmets starttid: 0x01cdccfcc1b9288e
Sökväg till program: C:\Windows\explorer.exe
Sökväg till modul: C:\Windows\system32\SHELL32.dll
Rapport-ID: 16f29d94-38f0-11e2-8d56-002683174ed5

And:

Code: 
Felet uppstod i programmet med namn: explorer.exe, version 6.1.7601.17567, tidsstämpel 0x4d672ee4
, felet uppstod i modulen med namn: ntdll.dll, version 6.1.7601.21861, tidsstämpel 0x4ec4a6c2
Undantagskod: 0xc015000f
Felförskjutning: 0x000000000006e7ba
Process-ID: 0x524
Programmets starttid: 0x01cdccfcc1b9288e
Sökväg till program: C:\Windows\explorer.exe
Sökväg till modul: C:\Windows\SYSTEM32\ntdll.dll
Rapport-ID: 1b98b771-38f0-11e2-8d56-002683174ed5

These 2 are always the same it seems

Code: 
Undantagskod: 0xc0000005
Felförskjutning: 0x00000000000504aa

Undantagskod: 0xc015000f
Felförskjutning: 0x000000000006e7ba

Been using 1.6.x up till now with no problem at all.
 
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Hey,

i am not alone anymore. I got a similar issue with my System (Win7 SP1 64Bit).
But i already posted in the german thread :D.
I right clicked a Drive in the Explorer and it crashed.

Hopefully there will be a solution soon.

Cheers
 
I actually didn't uninstall 1.6 but 2 took care of that before it installed itself.

@Sensor
just uninstall windows explorer integration from start center->settings->system integration
 
Add another user to the list. I could crash windows explorer at will.

Took Elvi81 suggestion and uninstalled windows explorer system integration.

I did fully uninstall 1.6.2 before installing 2.0.

Doug
 
Happens to me too by right-clicking folders or drives under Computer on the left column of Windows/File Explorer in Windows 8 x64.

Fresh install of Windows 8 and first ever install of Spybot 2. Uninstalling Windows Explorer integration (64 bit) solves the issue.
 
Uninstalling Windows Explorer integration may solve the crash issue, but it’s a little more difficult to do individual file scans since you have to work through the main SSD menu. For 32 bit installations, substituting the old 2008 context menu plugin, SDECon32.dll, in the Spybot - Search & Destroy 2 program folder appears to eliminate the Windows Explorer crash (rename or backup the existing .dll file first).

It’s not a perfect solution; you have to drag the files to be scanned from Windows Explorer into the scanner window, but at least you don’t have to load SSD before doing that. Also, it may work only for 32 bit installations as there doesn't appear be a 64 bit version available (2008 too early for 64 bit SSD?)

To date, I haven’t seen evidence of anyone other than myself trying this, and perhaps there is a more serious downside, but it seems to work OK on my 32 bit installation of Windows 7.

The old 32 bit file can be downloaded from http://forums.spybot.info/downloads.php?id=43.
 
Also, the SSD update module will report that the file needs updating. If updated, SDECon32.dll is replaced with still another version that may work for awhile, but, in my case, finally causes Windows explorer to crash. So, back to the 2008 file.
 
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explorer.exe crashes since spybot 2 beta

this has been going on since the first spybot 2.0 beta and is still not resolved in the final release of spybot 2.0.

i had these explorer.exe crashes on my Vista SP2 32bit home edition basic computer after installing spybot 2 final. i'll either remove windows explorer integration or use the old version of the SDECon32.dll file the previous forum user mentioned.
 
Will there be an update soon to fix this problem because I'm having the same issue? :sad: Those temp fixes for sure aren't going to have me download spybot 2,I'll wait until it's fixed in next update hopefully.
 
Hello,

We are sorry for the inconvenience. The bug has been reported to our development team. A fix will not be available in an update but in a next version upgrade. There is no release date yet, as we are still working on it.

Best regards
Sandra
Team Spybot
 
I was wondering if this actually happens to everyone or just some people because I have spybot 2 installed on my sister's computer and explorer crash isn't happening :confused:
 
Hello,

You do not need to uninstall Spybot 2, you can simply disable the feature that is causing the issue.

Please run the Start Center, switch to advanced mode and start Settings.

Now open the tab "System Integration“. Here you can uninstall "Windows Explorer integration“. Click "Apply“ and "OK“ afterwards. Settings can also be launched via SDTray (the small Spybot 2 icon beside your systems clock in the taskbar).

Best regards
Sandra
Team Spybot
 
Hello,

It would help us very much if you could try this little tool which would give us more information about any compatibility issues.

The app will list all other installed context menu extensions (that we haven't whitelisted as compatible yet), and this might help tracking down the issue.

Thank you very much. :)

Best regards
Sandra
Team Spybot
 
please help us. providing some infos:

spybotsandra said:
Hello,

It would help us very much if you could try this little tool which would give us more information about any compatibility issues.

The app will list all other installed context menu extensions (that we haven't whitelisted as compatible yet), and this might help tracking down the issue.

Thank you very much. :)

Best regards
Sandra
Team Spybot
Click to expand...
 
Just wanted to throw this out there.

I tried the 32-bit version, copying it into the spybot directory, and using regsvr32 on the 32-bit dll that was posted here. (batch file does same thing)
I put it in the spybot folder replacing it with the old 32-bit dll. Still issues.

However this made that problem go away (or at least for now), and I still was able to use the system integration:

I was able to get it working by renaming the old 64 bit (SDECon64.dll) to SDECon64.dll.bak. (Not necessary, but no sense losing it)
Then I renamed the 32-bit one I downloaded from a prior post to (SDECon32.dll) to SDECon64.dll
It may be vital to register it first, although I doubt it.

I did this all in the installation directory of Spybot in Program Files (x86)

Just to test it out so I don't throw a lame solution that is temporary:
Updated,
Killed spybot processes,
stopping services related to spybot,
and restarting pc just to make sure.

Still is working fine.

Hopefully this works with people having this issue.
 
OK I just found out I have this same problem. But I have found out the issue in my case. Maybe this could be the reason for everyone.

The SSD context menu integration is conflicting with the Nvidia desktop context integration (NvCplDesktopContext) whose path is c:\windows\system32\nvshext.dll

My version from Nvidia is the latest version and timestamped 12/05/2013 20:47. As soon as I disable this context entry then SSD context works fine, and then when re-enabled SSD crashes explorer.exe

So hopefully this helps you guys get a fix for this. :)

EDIT: Forgot to say that the only other context menu I have installed is WinRAR which I also disabled while testing. ;)
 
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