Spybot says admin account needs to delete problems, admin account is the only one

[uma_bs]

I have some screenshots of this problem, my finace downloaded an unsafe program without checking for reviews and it put a Babylon toolbar on his browser. It will not let him delete the problems it detected because it says he is not an admin account, however his account is the only one on this computer and he is an admin.

Screenshots:

We have already tried restarting and tried start scan on startup but nothing works!

Thank you for trying to help if you can

 

[uma_bs]

Oops, I guess the pics didn not work. Let me try again.

 

[tashi]

Hello,

It will not let him delete the problems it detected because it says he is not an admin account, however his account is the only one on this computer and he is an admin.

"On Windows Vista and Windows 7, Spybot-S&D might tell you that you are not authorized to perform some actions, since they require Administrator rights. You can solve this problem as follows:

1. Right-click the Spybot - Search & Destroy entry in your start menu, instead of just left-clicking to start it.
2. Choose Run as administrator from the context menu."

Run as Administrator

Hope that helps, let us know.

Best regards.