ss&d. this is really frustrating.

[wally_ok]

i need some assistance. i got malware win32.tdss.ntf. there is like 6 of them or something. my avg cannot detect this and my ss&d cannot remove them. if anyone can help me i would really be grateful.

 

[tashi]

Hello wally_ok :welcome:

Before further instructions please open Spybot Search & Destroy > Help > About and let us know the version and date of last definitions.

Also let us know your operating system.

Best regards.

 

[wally_ok]

win xp with sp3. ss&d 1.6.2.46 updated definitions today sept 2 2009. i got avg 8.5 and ccleaner v 2.22.968.

 

[tashi]

Hi wally_ok,

Thank you. Please follow the instructions in this link to produce a HJT log: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)

Then start your own thread in the Malware Removal Forum where an analyst will advise you as soon as available.

Best regards.

 

[wally_ok]

i really hope i did this right. im sorry if i didnt. i appreciate you guys helpin me do this. this is my first time on any forum.

 

[tashi]

Hello wally_ok,

No worries, forums can be confusing at first. I moved your HJT log to the malware forum.

http://forums.spybot.info/showthread.php?t=51448

Best regards.

 

[wally_ok]

thank you

much appreciated:yes:

 

[tashi]

Hi wally_ok,

Please don't add posts to your malware forum topic asking if someone can help, I merged the two.

Posting additional comments or logs before a volunteer responds, can push you back instead of forward, because your thread ends up with a newer date. In addition helpers would think you are already being assisted because of the post count. For that reason we may merge such posts if there is time but please do not count on it.

"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)

The Waiting Room
Post here if still waiting for help in the Malware Forum, (AFTER) FOUR days

Cheers.

 

[wally_ok]

thanks again