Svchost.exe Application Error - cmd won't work

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geenweb

New member
Hi,

I have a Dell PC running Windows XP SP 3 WINNT 5.01.2600

I started getting a Svchost.exe Application Error. “the instruction at "0x10001e39" referenced memory at "0x037bb000". the memory could not be read” every time I used the PC. The performance became very slow, and it would not shut down after this error occurred. I searched for information online and went through steps recommended at sites like the following.

http://swigartconsulting.blogs.com/tech_blender/2006/07/windows_update_.html

http://www.pchell.com/support/svchosterror.shtml

At this point I realized that “Windows Task Manager” would not run, “cmd” would not execute, and if I tried to do a Windows update it would hang when I tried to start the download.

I started to suspect a virus or Malware and ran through all the suggestions shown on this thread.

www.bleepingcomputer.com/forums/lofiversion/index.php/t219956.html

The tools listed in that thread reported some suspected spyware and malware, and I let them delete it. But the basic problem didn't go away.

To be honest, I went on so many websites and tried various tools and suggestion over multiple evenings that I've lost track of everything I did and tried. If I had any idea that the issue would be this difficult to correct I would have taken notes from the start.

I downloaded “Absolute Startup” an stopped all “Useless” and many “at your option” programs from starting at boot up. I looked at “services” but was not comfortable messing with that.

The other day I noticed that Windows Firewall was turned off. Not sure why or how long. I used to have Norton Anti-virus and Firewall on the PC, but have been running Bit Defender for several months.

At some point the pc started shutting down normally again, and task manager started working again. Windows update finally worked again today for some reason, and I did three "critical" updates.

Some things still seem odd, like the installation of IE 8 hung and I had to power off the PC, but it seems OK since reboot. But the one item that still won't work is "cmd". It behaves as described in this thread: http://forums.spybot.info/showthread.php?t=47823
"When I try to open CMD there is no error message. Everything on the screen disappears except for my background. Then they all come back, as if I were being logged on again. The computer does not acknowledge that I tried to open CMD at all." Same thing on my PC.

Below is a HijackThis log of my PC. I have not opened up any threads on any other websites regarding this issue. Thanks in advance for your help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:11:41 PM, on 5/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\F-Group\Absolute StartUp\ASMon.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll
O4 - HKLM\..\Run: [Absolute StartUp monitor] C:\Program Files\F-Group\Absolute StartUp\ASMon.exe
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe"
O4 - HKCU\..\Run: [Absolute StartUp monitor] C:\Program Files\F-Group\Absolute StartUp\ASMon.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: TotalMedia Backup Monitor.lnk = C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://firepass.extra.infineon.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74} (F5 Networks Auto Update) - https://firepass.extra.infineon.com/vdesk/terminal/InstallerControl.cab#version=6030,2008,0904,1950
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.1.cab
O16 - DPF: {57C76689-F052-487B-A19F-855AFDDF28EE} (F5 Networks Policy Agent Host Class) - https://iaccess.infineon.com/vdesk/terminal/f5InspectionHost.cab#version=6030,2008,1031,2107
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1240274683828
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {7FA319FB-FFB9-4089-87EB-63179244E6E6} (NetDirect) - https://portal.pplweb.com/nortel_cacheable/NetDirect.cab
O16 - DPF: {A2505C6C-6F17-456F-89D2-4301FBDC6EC7} (Iewiper Control) - https://portal.pplweb.com/nortel_cacheable/iewiper.cab
O16 - DPF: {C3CBFE35-9BE8-11D1-B31B-006008948294} (OrgPublisher PluginX) - https://portal.pplweb.com/http/insi...r/Organization Charts/Application/OrgPubX.cab
O16 - DPF: {E615C9EA-AD69-4AE9-83C9-9D906A0ACA6D} (F5 Networks OS Policy Agent) - https://iaccess.infineon.com/policy...in32/f5syschk.cab#Version=6030,2008,1031,2116
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

--
End of file - 10565 bytes
 
Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

Since TeaTimer is not disabled as instructed, I must assume you missed the "Before you Post" instructions. Please read them now so you know what is expected of you.

Any reason you have Symantec running on the computer at the same time as BitDefender?
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\BitDefender\BitDefender 2009
If not this tool will remove the leftover Symantec:
http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

Google is returning nothing on the error you posted, if you get it again, would you please post the error word for word, just as Windows give it to you. Post any error messages you receive as we work together.

No malware that I can see in the HJT log, but something may be hidden. If you wish to continue, we will start our search like this.

1) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
* Run Spybot-S&D in Advanced Mode.
* If it is not already set to do this Go to the Mode menu select "Advanced Mode"
* On the left hand side, Click on Tools
* Then click on the Resident Icon in the List
* Uncheck "Resident TeaTimer" and OK any prompts.
* Restart your computer.
(leave TT disabled until we finish)

2) A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use

Download ComboFix from here:

Link 1

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • See this Link for programs that need to be disabled and instruction on how to disable them.
  • Remember to re-enable them when we're done.

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
whatnext.jpg

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a New Hijackthis log.

*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

Tutorial if needed
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

3) Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
Image: http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg

Thanks
 
Do you see anything?

Thanks for getting back to me so quickly! I was called away by work, but am back now.

I did read the “Before You Post” instructions, but thought I’d leave tea timer on until debug started to keep the PC protected. It is off now as per your instructions.

I’m 95% sure that “the instruction at "0x10001e39" referenced memory at "0x037bb000". the memory could not be read” is the exact Svchost.exe Application Error I was getting. When I searched I found that others were getting this message but with different numbers. A Google search of ”the instruction at referenced memory at the memory could not be read”, gets many hits. If I get the error again I will post exactly what it says.

No, there is no reason I should have Symantec running and didn’t realize it was. Thanks for catching that. I downloaded the uninstall tool from the link you provided and did the uninstall. There are still two DLLs in that directory, but the EXE is now gone.

I downloaded ComboFix then disabled AntiVirus and AntiSpyware applications. The first time I tried to run ComboFix it stopped during what appeared to be the install. I waited for several minutes, but nothing. At that point I could not open task manager or reboot, so had to power off. After reboot it installed and ran fine.

Listed here are the ComboFix, a new Hijackthis logs, and a Hijackthis uninstall list.

Thanks for your help!!

ComboFix Log
ComboFix 09-05-08.03 - GeneMarla 05/08/2009 21:22.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.598 [GMT -4:00]
Running from: c:\documents and settings\GeneMarla\Desktop\ComboFix.exe
AV: BitDefender Antivirus *On-access scanning disabled* (Updated)
FW: BitDefender Firewall *enabled*
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\IE4 Error Log.txt

.
((((((((((((((((((((((((( Files Created from 2009-04-09 to 2009-05-09 )))))))))))))))))))))))))))))))
.

2009-05-09 00:19 . 2009-05-09 00:19 -------- d-----w c:\documents and settings\All Users\Application Data\NortonInstaller
2009-05-03 18:05 . 2009-05-03 18:05 -------- d-sh--w c:\documents and settings\LocalService\IETldCache
2009-05-03 17:51 . 2009-05-03 17:51 -------- d-----w c:\program files\ERUNT
2009-05-03 16:37 . 2009-05-03 16:37 -------- d-sh--w c:\documents and settings\GeneMarla\PrivacIE
2009-05-03 16:03 . 2009-05-03 16:03 -------- d-sh--w c:\documents and settings\GeneMarla\IETldCache
2009-05-03 14:42 . 2009-05-03 14:43 -------- dc-h--w c:\windows\ie8
2009-05-01 01:13 . 2009-05-01 01:13 -------- d-----w c:\windows\system32\XPSViewer
2009-05-01 01:13 . 2009-05-01 01:13 -------- d-----w c:\program files\MSBuild
2009-05-01 01:12 . 2009-05-01 01:12 -------- d-----w c:\program files\Reference Assemblies
2009-05-01 01:11 . 2008-07-06 12:06 117760 ------w c:\windows\system32\prntvpt.dll
2009-05-01 01:11 . 2008-07-06 12:06 89088 ------w c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-05-01 01:11 . 2008-07-06 10:50 597504 ------w c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-05-01 01:11 . 2008-07-06 12:06 575488 ------w c:\windows\system32\dllcache\xpsshhdr.dll
2009-05-01 01:11 . 2008-07-06 12:06 575488 ------w c:\windows\system32\xpsshhdr.dll
2009-05-01 01:11 . 2008-07-06 12:06 1676288 ------w c:\windows\system32\dllcache\xpssvcs.dll
2009-05-01 01:11 . 2008-07-06 12:06 1676288 ------w c:\windows\system32\xpssvcs.dll
2009-05-01 01:11 . 2009-05-01 01:12 -------- d-----w C:\e708fd8d99aaf34c86cfbbc8aae0823b
2009-05-01 01:11 . 2009-05-01 11:14 -------- d-----w c:\windows\SxsCaPendDel
2009-04-27 13:00 . 2009-04-27 13:00 -------- d-----w c:\program files\Trend Micro
2009-04-22 21:36 . 2009-04-22 21:36 -------- d-----w c:\program files\F-Group
2009-04-22 01:57 . 2009-04-22 01:57 -------- d-----w c:\documents and settings\All Users\Application Data\SUPERAntiSpyware.com
2009-04-22 01:56 . 2009-04-22 01:56 -------- d-----w c:\program files\SUPERAntiSpyware
2009-04-22 01:56 . 2009-04-22 01:56 -------- d-----w c:\documents and settings\GeneMarla\Application Data\SUPERAntiSpyware.com
2009-04-22 01:56 . 2009-04-22 01:56 -------- d-----w c:\program files\Common Files\Wise Installation Wizard
2009-04-22 00:53 . 2009-04-22 00:53 -------- d-----w c:\documents and settings\GeneMarla\Application Data\Malwarebytes
2009-04-22 00:53 . 2009-04-06 19:32 15504 ----a-w c:\windows\system32\drivers\mbam.sys
2009-04-22 00:53 . 2009-04-06 19:32 38496 ----a-w c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-22 00:53 . 2009-04-22 00:53 -------- d-----w c:\documents and settings\All Users\Application Data\Malwarebytes
2009-04-22 00:53 . 2009-04-22 00:53 -------- d-----w c:\program files\Malwarebytes' Anti-Malware
2009-04-21 04:08 . 2009-04-21 04:08 102664 ----a-w c:\windows\system32\drivers\tmcomm.sys
2009-04-21 04:07 . 2009-04-27 21:46 -------- d-----w c:\documents and settings\GeneMarla\.housecall6.6
2009-04-21 03:26 . 2009-04-21 02:32 15688 ----a-w c:\windows\system32\lsdelete.exe
2009-04-21 02:50 . 2009-04-21 02:50 552 ----a-w c:\windows\system32\d3d8caps.dat
2009-04-21 02:32 . 2009-04-21 02:31 64160 ----a-w c:\windows\system32\drivers\Lbd.sys
2009-04-21 02:30 . 2009-04-21 02:30 -------- dc-h--w c:\documents and settings\All Users\Application Data\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-04-21 02:30 . 2009-04-21 02:30 -------- d-----w c:\program files\Lavasoft
2009-04-21 02:30 . 2009-04-21 02:32 -------- d-----w c:\documents and settings\All Users\Application Data\Lavasoft
2009-04-21 01:51 . 2009-04-21 01:54 -------- d-----w c:\program files\Spybot - Search & Destroy
2009-04-21 01:51 . 2009-04-21 01:54 -------- d-----w c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-04-21 01:45 . 2009-04-21 01:47 -------- d---a-w c:\documents and settings\All Users\Application Data\TEMP
2009-04-21 01:44 . 2009-04-21 01:44 -------- d-----w c:\program files\SpywareBlaster
2009-04-16 20:28 . 2009-03-06 14:22 284160 ------w c:\windows\system32\dllcache\pdh.dll
2009-04-16 20:28 . 2009-02-06 10:39 35328 ------w c:\windows\system32\dllcache\sc.exe
2009-04-16 20:28 . 2009-02-09 12:10 401408 ------w c:\windows\system32\dllcache\rpcss.dll
2009-04-16 20:28 . 2009-02-06 11:11 110592 ------w c:\windows\system32\dllcache\services.exe
2009-04-16 20:28 . 2009-02-09 12:10 473600 ------w c:\windows\system32\dllcache\fastprox.dll
2009-04-16 20:28 . 2009-02-06 10:10 227840 ------w c:\windows\system32\dllcache\wmiprvse.exe
2009-04-16 20:28 . 2009-02-09 12:10 453120 ------w c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-16 20:28 . 2009-02-09 12:10 729088 ------w c:\windows\system32\dllcache\lsasrv.dll
2009-04-16 20:28 . 2009-02-09 12:10 617472 ------w c:\windows\system32\dllcache\advapi32.dll
2009-04-16 20:28 . 2009-02-09 12:10 714752 ------w c:\windows\system32\dllcache\ntdll.dll
2009-04-16 20:27 . 2008-05-03 11:55 2560 ------w c:\windows\system32\xpsp4res.dll
2009-04-16 20:27 . 2008-04-21 12:08 215552 ------w c:\windows\system32\dllcache\wordpad.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-05-09 00:23 . 2004-11-05 03:09 -------- d-----w c:\program files\Common Files\Symantec Shared
2009-05-08 22:26 . 2004-10-28 13:01 288 ----a-w c:\windows\system32\DVCStateBkp-{00000004-00000000-00000002-00001102-00000004-10031102}.dat
2009-05-08 22:26 . 2004-10-28 13:01 288 ----a-w c:\windows\system32\DVCState-{00000004-00000000-00000002-00001102-00000004-10031102}.dat
2009-05-08 22:26 . 2009-01-16 12:11 81984 ----a-w c:\windows\system32\bdod.bin
2009-05-03 22:00 . 2004-10-28 13:02 95344 ----a-w c:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-04-21 02:21 . 2004-11-13 19:13 -------- d-----w c:\program files\Aveo
2009-04-01 23:52 . 2009-04-01 23:52 815 ----a-w C:\rtsr_eml_sr.dat
2009-04-01 23:52 . 2009-04-01 23:52 132 ----a-w C:\httpdwl.dat
2009-04-01 23:52 . 2009-04-01 23:52 128 ----a-w C:\dwl.dat
2009-04-01 20:47 . 2008-08-14 23:54 104328 ----a-w c:\windows\system32\drivers\bdfndisf.sys
2009-03-08 08:34 . 2004-08-10 10:00 914944 ----a-w c:\windows\system32\wininet.dll
2009-03-08 08:34 . 2004-08-10 10:00 43008 ----a-w c:\windows\system32\licmgr10.dll
2009-03-08 08:33 . 2004-08-10 10:00 18944 ----a-w c:\windows\system32\corpol.dll
2009-03-08 08:33 . 2004-08-10 10:00 420352 ----a-w c:\windows\system32\vbscript.dll
2009-03-08 08:32 . 2004-08-10 10:00 72704 ----a-w c:\windows\system32\admparse.dll
2009-03-08 08:32 . 2004-08-10 10:00 71680 ----a-w c:\windows\system32\iesetup.dll
2009-03-08 08:31 . 2004-08-10 10:00 34816 ----a-w c:\windows\system32\imgutil.dll
2009-03-08 08:31 . 2004-08-10 10:00 48128 ----a-w c:\windows\system32\mshtmler.dll
2009-03-08 08:31 . 2004-08-10 10:00 45568 ----a-w c:\windows\system32\mshta.exe
2009-03-08 08:22 . 2004-08-10 10:00 156160 ----a-w c:\windows\system32\msls31.dll
2009-03-06 23:54 . 2008-12-29 19:15 410984 ----a-w c:\windows\system32\deploytk.dll
2009-03-06 14:22 . 2004-08-10 10:00 284160 ----a-w c:\windows\system32\pdh.dll
2009-03-03 21:31 . 2009-03-03 21:31 16 ----a-w C:\asdict.dat
2009-02-09 12:10 . 2004-08-10 10:00 729088 ----a-w c:\windows\system32\lsasrv.dll
2009-02-09 12:10 . 2004-08-10 10:00 714752 ----a-w c:\windows\system32\ntdll.dll
2009-02-09 12:10 . 2004-08-10 10:00 617472 ----a-w c:\windows\system32\advapi32.dll
2009-02-09 12:10 . 2004-08-10 10:00 401408 ----a-w c:\windows\system32\rpcss.dll
2009-02-09 11:13 . 2004-08-10 10:00 1846784 ----a-w c:\windows\system32\win32k.sys
2005-05-26 19:35 . 2008-01-30 02:38 1422 ----a-w c:\program files\ReadMe.txt
2009-04-01 20:47 . 2008-12-11 21:51 49664 ----a-w c:\program files\mozilla firefox\components\FFComm.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Absolute StartUp monitor"="c:\program files\F-Group\Absolute StartUp\ASMon.exe" [2006-09-18 163840]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2009-03-23 1830128]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Absolute StartUp monitor"="c:\program files\F-Group\Absolute StartUp\ASMon.exe" [2006-09-18 163840]
"Ad-Watch"="c:\program files\Lavasoft\Ad-Aware\AAWTray.exe" [2009-04-21 515416]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2004-08-25 339968]
"BDAgent"="c:\program files\BitDefender\BitDefender 2009\bdagent.exe" [2009-04-29 778240]
"BitDefender Antiphishing Helper"="c:\program files\BitDefender\BitDefender 2009\IEShow.exe" [2009-04-01 69632]
"CTSysVol"="c:\program files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe" [2002-10-29 49152]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-08-13 122939]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-08-05 64512]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb12.exe" [2004-12-14 176128]
"IAAnotif"="c:\program files\Intel\Intel Application Accelerator\iaanotif.exe" [2004-03-23 135168]
"CTHelper"="CTHELPER.EXE" - c:\windows\SYSTEM32\CTHELPER.EXE [2003-02-20 28672]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" - c:\windows\SYSTEM32\narrator.exe [2008-04-14 53760]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-4-23 29696]
Microsoft Find Fast.lnk - c:\program files\Microsoft Office\Office\FINDFAST.EXE [1998-4-7 111376]
TotalMedia Backup Monitor.lnk - c:\program files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe [2008-1-29 270336]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2008-12-22 16:05 356352 ----a-w c:\program files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\rainit]
2004-10-04 17:33 5632 ----a-w c:\windows\SYSTEM32\LMIinit.dll

HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32
"wave1"= serwvdrv.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk *\0SsiEfr.e\0lsdelete

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"WebrootSpySweeperService"=2 (0x2)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\WINDOWS\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

R0 Lbd;Lbd;c:\windows\SYSTEM32\DRIVERS\Lbd.sys [4/20/2009 10:32 PM 64160]
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [3/23/2009 2:07 PM 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [3/23/2009 2:07 PM 72944]
R2 BDVEDISK;BDVEDISK;c:\program files\BitDefender\BitDefender 2009\BDVEDISK.sys [7/2/2008 2:07 PM 82696]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [1/18/2009 5:34 PM 951632]
R3 bdfm;BDFM;c:\windows\SYSTEM32\DRIVERS\bdfm.sys [8/12/2008 7:40 PM 111112]
R3 Bdfndisf;BitDefender Firewall NDIS Filter Service;c:\windows\SYSTEM32\DRIVERS\bdfndisf.sys [8/14/2008 7:54 PM 104328]
R3 radpms;Driver for RADPMS Device;c:\windows\SYSTEM32\DRIVERS\radpms.sys [10/4/2004 1:38 PM 9352]
R3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [3/23/2009 2:07 PM 7408]
R3 XIRLINK;IBM PC Camera;c:\windows\SYSTEM32\DRIVERS\C-itNT.sys [11/8/2004 9:45 PM 899884]
S2 LMIInfo;LogMeIn Kernel Information Provider;\??\c:\program files\LogMeIn\RaInfo.sys --> c:\program files\LogMeIn\RaInfo.sys [?]
S3 Arrakis3;BitDefender Arrakis Server;c:\program files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe [7/17/2008 2:06 PM 118784]
S3 s125bus;Sony Ericsson Device 125 driver (WDM);c:\windows\SYSTEM32\DRIVERS\s125bus.sys [4/24/2007 10:33 AM 83336]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bdx REG_MULTI_SZ scan

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]
"c:\windows\system32\rundll32.exe" "c:\windows\system32\iedkcs32.dll",BrandIEActiveSetup SIGNUP
.
Contents of the 'Scheduled Tasks' folder

2009-04-21 c:\windows\Tasks\Ad-Aware Update (Weekly).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-01-18 02:31]

2009-05-09 c:\windows\Tasks\User_Feed_Synchronization-{4B6BE5F9-65B3-47F7-B30E-035BB07B60CD}.job
- c:\windows\system32\msfeedssync.exe [2006-10-17 08:31]
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Sonic RecordNow! - (no file)


.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mSearch Bar =
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
Trusted Zone: infineon.com\firepass.extra
DPF: {7FA319FB-FFB9-4089-87EB-63179244E6E6} - hxxps://portal.pplweb.com/nortel_cacheable/NetDirect.cab
DPF: {A2505C6C-6F17-456F-89D2-4301FBDC6EC7} - hxxps://portal.pplweb.com/nortel_cacheable/iewiper.cab
DPF: {C3CBFE35-9BE8-11D1-B31B-006008948294} - hxxps://portal.pplweb.com/http/inside.ppl.com/WSSPPLServices/hr/Organization%20Charts/Application/OrgPubX.cab
FF - ProfilePath - c:\documents and settings\GeneMarla\Application Data\Mozilla\Firefox\Profiles\qsq0pok4.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\program files\Mozilla Firefox\components\FFComm.dll
FF - plugin: c:\documents and settings\GeneMarla\Application Data\Mozilla\Firefox\Profiles\qsq0pok4.default\extensions\{DBBB3167-6E81-400f-BBFD-BD8921726F52}\plugins\NPuroamHost.dll
FF - plugin: c:\documents and settings\GeneMarla\Application Data\Mozilla\Firefox\Profiles\qsq0pok4.default\extensions\LogMeInClient@logmein.com\plugins\npRACtrl.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-05-08 21:24
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1024)
c:\program files\SUPERAntiSpyware\SASWINLO.dll
c:\windows\system32\LMIinit.dll
.
Completion time: 2009-05-09 21:29
ComboFix-quarantined-files.txt 2009-05-09 01:28

Pre-Run: 92,699,283,456 bytes free
Post-Run: 93,943,050,240 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect

216


New Hijackthis Log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:37:11 PM, on 5/8/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\F-Group\Absolute StartUp\ASMon.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll
O4 - HKLM\..\Run: [Absolute StartUp monitor] C:\Program Files\F-Group\Absolute StartUp\ASMon.exe
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe"
O4 - HKCU\..\Run: [Absolute StartUp monitor] C:\Program Files\F-Group\Absolute StartUp\ASMon.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-21-4117396011-3589479109-3912529485-500\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'Administrator')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: TotalMedia Backup Monitor.lnk = C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://firepass.extra.infineon.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74} (F5 Networks Auto Update) - https://firepass.extra.infineon.com/vdesk/terminal/InstallerControl.cab#version=6030,2008,0904,1950
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.1.cab
O16 - DPF: {57C76689-F052-487B-A19F-855AFDDF28EE} (F5 Networks Policy Agent Host Class) - https://iaccess.infineon.com/vdesk/terminal/f5InspectionHost.cab#version=6030,2008,1031,2107
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1240274683828
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {7FA319FB-FFB9-4089-87EB-63179244E6E6} (NetDirect) - https://portal.pplweb.com/nortel_cacheable/NetDirect.cab
O16 - DPF: {A2505C6C-6F17-456F-89D2-4301FBDC6EC7} (Iewiper Control) - https://portal.pplweb.com/nortel_cacheable/iewiper.cab
O16 - DPF: {C3CBFE35-9BE8-11D1-B31B-006008948294} (OrgPublisher PluginX) - https://portal.pplweb.com/http/insi...r/Organization Charts/Application/OrgPubX.cab
O16 - DPF: {E615C9EA-AD69-4AE9-83C9-9D906A0ACA6D} (F5 Networks OS Policy Agent) - https://iaccess.infineon.com/policy...in32/f5syschk.cab#Version=6030,2008,1031,2116
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

--
End of file - 10066 bytes


Hijackthis uninstall list
Absolute Startup manager
ActivePerl 5.8.6 Build 811
Ad-Aware
Ad-Aware
Adobe Acrobat - Reader 6.0.2 Update
Adobe Acrobat Elements 6.0
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Reader 6.0.1
Adobe Reader 7.0
Adobe Reader 7.0.9
Adobe Reader 7.1.0
ALZip
ArcSoft TotalMedia Backup & Record
ATI Control Panel
ATI Display Driver
BitDefender Internet Security 2009
Broadcom Advanced Control Suite 2
Button Manager v1.836
CarveWright System
Classic PhoneTools
Core FTP LE 1.3c
CraigsList Reader
Creative MediaSource
Critical Update for Windows Media Player 11 (KB959772)
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Support 5.0.0 (766)
ERUNT 1.1j
ESPNMotion
Family Tree Maker 7.0
Garmin Communicator Plugin
Garmin WebUpdater
GdiplusUpgrade
GemMaster Mystic
Get High Speed Internet!
Google Earth
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
hp deskjet 990c series (Remove only)
HP Image Zone 4.7
HP PhotoSmart Photo Printing Software
HP Product Assistant
HP PSC & OfficeJet 4.7
HP Update
Intel Application Accelerator
Intel(R) 537EP V9x DFV PCI Modem
Internet Explorer Default Page
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2_03
Java DB 10.4.1.3
Java(TM) 6 Update 12
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
Java(TM) SE Development Kit 6 Update 12
Java(TM) SE Development Kit 6 Update 5
Job Finder
KODAK EASYSHARE Gallery Upload ActiveX Control
Learn2 Player (Uninstall Only)
Macromedia Flash Player 8
Malwarebytes' Anti-Malware
Maple 9.5
MathGV 3.1
Memorex exPressit Label Design Studio
MetaFrame Presentation Server Web Client for Win32
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Project 98
Microsoft User-Mode Driver Framework Feature Pack 1.0
MIKSOFT Mobile AMR converter
MiraScan V4.03
MOBILedit! 3.0
Modem Event Monitor
Modem Helper
Modem On Hold
Motorola Driver Installation 3.7.0
Mozilla Firefox (3.0.10)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Musicmatch for Windows Media Player
Musicmatch® Jukebox
Otto
PowerDVD 5.3
ProjectManagementIQ
Qualxserve Service Agreement
QuickTime
Repeat Dialer
Savings Bond Wizard
ScanButton 3.0
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Shockwave
Skype™ 3.8
Sonic DLA
Sonic Encoders
Sonic MyDVD
Sonic RecordNow!
Sonic Update Manager
Sound Blaster Audigy 2
Spybot - Search & Destroy
SpywareBlaster 4.2
SUPERAntiSpyware Free Edition
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update Rollup 2 for Windows XP Media Center Edition 2005
Viewpoint Media Player
Vim 7.2 (self-installing)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Wal-Mart Music Downloads Store
Website Ripper Copier
Website Ripper Copier
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 10
Windows Media Player 11
Windows Media Player 11
Windows Media Player Hotfix [See Q828026 for more information]
Windows XP Media Center Edition 2005 KB925766
Windows XP Service Pack 3
YouTube Uploader for CASIO
 
"cmd" Works!

After I posted the logs I shut down the pc (normally) and powered it back up. "cmd" now works!! Many thanks!

:thanks: :thanks: :thanks: :thanks: :thanks: :thanks:
 
Thanks for the feedback, let's look at the uninstall list first.

Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.
Hackers are using out of date programs to infect folks more and more,
Here is a small free tool that lets you know when something needs an update if you are interested:
http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
http://www.adobe.com/support/security/bulletins/apsb09-01.html

Adobe Reader 6.0.1
Adobe Reader 7.0
Adobe Reader 7.0.9
Adobe Reader 7.1.0
All out of date and unsafe, see this:
http://news.cnet.com/8301-1009_3-10081618-83.html?tag=nl.e433
http://blogs.adobe.com/psirt/2009/04/update_on_adobe_reader_issue.html
http://www.filehippo.com/download_adobe_reader/
(if you want a smaller program, look at this one)
Foxit Reader 2.3 for Windows (make sure to uncheck any toolbars)
http://www.foxitsoftware.com/pdf/rd_intro.php

Java 2 Runtime Environment, SE v1.4.2_03 <<< very old
Java DB 10.4.1.3
Java(TM) 6 Update 12
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
Java(TM) SE Development Kit 6 Update 12
Java(TM) SE Development Kit 6 Update 5
I am not sure what you use the Development Kits for, you may have to query Java before removing them, but the rest of the Java (especially that old version) are out of date and unsafe, see this:
http://forums.spybot.info/showpost.php?p=12880&postcount=2
Be aware of this information so you can opt out of anything you do not want.
Microsoft Does MSN Toolbar Distribution Deal With Java:
http://searchengineland.com/microsoft-does-msn-toolbar-distribution-deal-with-java-15413.php
http://raproducts.org/ <<< you may need this tool to remove old versions.

SUPERAntiSpyware Free Edition <<< not sure you need this, I understand it's free, but if it runs, it uses a load of resources.

Viewpoint Media Player
For your information, Viewpoint is installed by aol probably without your knowledge. I suggest you uninstall this resource waster in Add Remove programs.
http://www.spywareinfo.com/newsletter/archives/2005/nov4.php#viewpoint
http://www.clickz.com/news/article.php/3561546
http://vil.nai.com/vil/content/v_137262.htm

Before moving on, I will post this non-malware related information that I believe will help you.
http://www.netsquirrel.com/msconfig/msconfig_xp.html
http://www.malwareremoval.com/tutorials/runningslowly.php
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/atwork/getstarted/speed.mspx

combofix: Since it is showing only one item removed, it is possible it removed other malware that did not show in the log. I see this.
ComboFix-quarantined-files.txt 2009-05-09 01:28
Should be here: C:\qoobox\quarantine\ <<< content of folder in RED
I would like a look at those contents if possible, you may attach the .txt file if you wish.

I would like to see a scan result from updated MBAM, no need to download if you still have it, just make sure to update and run as instructed.

Download Malwarebytes' Anti-Malware to your Desktop
http://www.malwarebytes.org/

http://www.besttechie.net/mbam/mbam-setup.exe <<< download

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Tutorial if needed:
http://www.techsupportteam.org/forum/tutorials/2282-malwarebytes-anti-malware-mbam.html

How is the computer running, any malware issues?

Thanks...Phil
 
Cleaning Up

Hi Phil,

I used PSI to clean up old programs. Thanks for pointing me to that. As part of this cleanup I installed the Revo uninstaller and started using it.

When I was removing programs I saw brief message about Sonic RecordNow. It was gone before it occurred to me that this is what ComboFix removed. Should I run ComboFix again?

Thanks for the links on how to speed up the PC. Yes, I agree this PC needs some “spring cleaning” and I have started. These links will help me.

ComboFix-quarantined-files.txt is under C:\qoobox\, not C:\qoobox\quarantine\. I have attached it. The only file under quarantine is catchme.log. It wouldn't attached, so here is the text.

catchme.log
file zipped: C:\WINDOWS\xmyqxdp.xjj -> _xmyqxdp_.xjj.zip -> xmyqxdp.xjj ( 29696 bytes )
PE file "C:\WINDOWS\xmyqxdp.xjj" killed successfully
File "C:\WINDOWS\xmyqxdp.xjj" added successfully
file "C:\WINDOWS\xmyqxdp.xjj" deleted successfully

-------- 2009-05-08 - 21:15:32 -------------



Here is the MBAM log
Malwarebytes' Anti-Malware 1.36
Database version: 2105
Windows 5.1.2600 Service Pack 3

5/10/2009 6:56:11 PM
mbam-log-2009-05-10 (18-56-11).txt

Scan type: Full Scan (C:\|)
Objects scanned: 205845
Time elapsed: 1 hour(s), 45 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



So, no Malware detected, and right now everything seems OK. I've deleted all old software that you and PSI pointed out and now have latest versions.

Thanks again,

Gene
 
I had turned tea timer back on, and realized this is what may have given the message about Sonic RecordNow. So I went into Spybot and looked at the resident log. Sure enough here is the entry.

4/27/2009 9:46:28 AM Allowed (based on lassh blacklist) value "Sonic RecordNow!" (new data: "") added in System Startup user entry!

I didn't do anything with Sonic. I thought it was odd though that ComboFix removed this in the first place. I use RecordNow for burning CDs.

Thanks,

Gene
 
Those were registry backups, not the originial file. You can scan those file if you wish here:
http://virusscan.jotti.org/
It's rare that combofix makes a mistake, but it can happen. That is why combofix quarantines what it removes. If you want to scan those files, do so before you follow these directions.

Remove combofix from the computer like this:

Click START then RUN
Now type or copy Combofix /u in the runbox and click OK.
Note the space between the X and the U, it needs to be there.

CF_Cleanup.png


Clean the System Restore files like this:

Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Reboot

Turn ON System Restore,
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.

Update MBAM and scan to be sure we missed none of the junk, there is no need to post a clean scan result.
(MBAM is yours to keep if you wish, keep it updated and run it once a month or so)

Update BitDefender Antivirus and scan the system, to be sure it is running right and scanning clean. If you have problems with the program, contact tech support for instructions.

I thought you might want to see this information:
http://securitygarden.blogspot.com/2009/04/bitdefender-joins-dark-side.html

If all is well at this point, let me know and I will close the topic.


Some good information for you:
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

http://www.malwarecomplaints.info/

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

How hard are your passwords to crack?
http://www.microsoft.com/protect/yourself/password/checker.mspx

http://users.telenet.be/bluepatchy/miekiemoes/Links.html
http://www.microsoft.com/windows/ie/community/columns/protection.mspx
Improve the safety of your browsing and e-mail activities
http://www.microsoft.com/protect/computer/advanced/browsing.mspx
 
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