Trojan infection - Spybot & HJT won't run

[fatdad1961]

Please help.
My son's laptop has become infected with a trojan. AVG detected the infection and removed some of the files to the virus vault but two have remained infected (see AVG scan results below).
I tried to produce a HJT log but couldn't - I downloaded the HJT installer, ran the install, ran the "Do a system scan and save a logfile" - it briefly displayed the logfile but then disappeared. Any attempts to run HJT now is greeted by the following message:
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item"
We get the same message when we try to launch Spybot S&D.

The laptop runs on VISTA.

AVG Scan results:
"Scan ""Scan whole computer"" was finished."
"Infections";"8";"6";"2"
"Warnings";"1"
"Folders selected for scanning:";"Scan whole computer"
"Scan started:";"07 September 2009, 01:50:45"
"Scan finished:";"07 September 2009, 02:25:31 (34 minute(s) 46 second(s))"
"Total object scanned:";"433758"
"User who launched the scan:";"Philip"

"Infections"
"File";"Infection";"Result"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OEX9D0T7\zoovid_275.40001[1].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\D9KTRPSW\zoovid_275.40001[1].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\JTHOFTP8\zoovid_275.40001[1].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\JTHOFTP8\zoovid_275.40001[2].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\JTHOFTP8\zoovid_275.40001[3].exe";"Trojan horse Crypt.GRX";"Moved to Virus Vault"
"C:\Users\Philip\AppData\Local\Temp\b.exe";"Trojan horse Crypt.GSX";"Infected"
"C:\Users\Philip\AppData\Local\Temp\b.exe";"Trojan horse Crypt.GSX";"Infected"
"C:\Users\Philip\AppData\Local\Temp\c.exe";"Trojan horse Crypt.GTD";"Moved to Virus Vault"

"Warnings"
"File";"Infection";"Result"
"HKU\S-1-5-21-1535638791-1735451515-4138593479-1000\Software\Microsoft\Windows\CurrentVersion\Run\\Monopod";"Found registry key with reference to infected file C:\Users\Philip\AppData\Local\Temp\b.exe";"Moved to Virus Vault"

Any help or guidance you can give would be greatly appreciated.
Thanks, Fatdad

 

[ken545]

Hello Fatdad

Welcome to Safer Networking.

Please read Before You Post
That said, All advice given by anyone volunteering here, is taken at your own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.

You still have some malware that needs to be removed.


Please download RootRepeal one of these locations and save it to your desktop
Here
Here
Here

• Open
  
  on your desktop.
• Click the
  
  tab.
• Click the
  
  button.
• Check just these boxes:
• 
• Push Ok
• Check the box for your main system drive (Usually C:, and press Ok.
• Allow RootRepeal to run a scan of your system. This may take some time.
• Once the scan completes, push the
  
  button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.

 

[ken545]

Hello Fatdad

Welcome to Safer Networking.

Please read Before You Post
That said, All advice given by anyone volunteering here, is taken at your own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.

You still have some malware that needs to be removed.


Please download RootRepeal one of these locations and save it to your desktop
Here
Here
Here

• Open
  
  on your desktop.
• Click the
  
  tab.
• Click the
  
  button.
• Check just these boxes:
• 
• Push Ok
• Check the box for your main system drive (Usually C:, and press Ok.
• Allow RootRepeal to run a scan of your system. This may take some time.
• Once the scan completes, push the
  
  button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.

Download DDS by sUBs from one of the following links. Save it to your desktop.

• DDS.com
• DDS.scr
• DDS.pif
  
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results, click no to the Optional_Scan
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control Here


Post both reports please

 

[fatdad1961]

Hi Ken545,
Thanks for responding.
I can't get DDS to run - the box you mentioned briefly flashes up then disappears - no log file produced.

Here's the report from RootRepeal:

ROOTREPEAL (c) AD, 2007-2009
==================================================
Scan Start Time: 2009/09/11 21:21
Program Version: Version 1.3.5.0
Windows Version: Windows Vista SP1
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\Windows\System32\Drivers\dump_atapi.sys
Address: 0x8C163000 Size: 32768 File Visible: No Signed: -
Status: -

Name: dump_dumpata.sys
Image Path: C:\Windows\System32\Drivers\dump_dumpata.sys
Address: 0x8C158000 Size: 45056 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\Windows\system32\drivers\rootrepeal.sys
Address: 0xB6CA2000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\Windows\win32k.sys:1
Address: 0x8C184000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\Windows\win32k.sys:2
Address: 0x8C189000 Size: 61440 File Visible: No Signed: -
Status: -

Processes
-------------------
Path: System
PID: 4 Status: Locked to the Windows API!

Path: C:\Windows\System32\audiodg.exe
PID: 1472 Status: Locked to the Windows API!

SSDT
-------------------
#: 021 Function Name: NtAlpcConnectPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c0367f8

#: 054 Function Name: NtConnectPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c036458

#: 060 Function Name: NtCreateFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c033886

#: 064 Function Name: NtCreateKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03e90a

#: 071 Function Name: NtCreatePort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c036bae

#: 072 Function Name: NtCreateProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03c6b6

#: 073 Function Name: NtCreateProcessEx
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03c8d0

#: 075 Function Name: NtCreateSection
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c04023a

#: 115 Function Name: NtCreateWaitablePort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c036c56

#: 122 Function Name: NtDeleteFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c033d66

#: 123 Function Name: NtDeleteKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f206

#: 126 Function Name: NtDeleteValueKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03ef82

#: 129 Function Name: NtDuplicateObject
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03c0b6

#: 166 Function Name: NtLoadKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f734

#: 167 Function Name: NtLoadKey2
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f7ac

#: 168 Function Name: NtLoadKeyEx
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f824

#: 186 Function Name: NtOpenFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c033bfe

#: 194 Function Name: NtOpenProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03dad4

#: 267 Function Name: NtRenameKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03fe66

#: 268 Function Name: NtReplaceKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03f89c

#: 276 Function Name: NtRequestWaitReplyPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c0360e2

#: 280 Function Name: NtRestoreKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03fca6

#: 286 Function Name: NtSecureConnectPort
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c0365f8

#: 301 Function Name: NtSetInformationFile
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c033f54

#: 324 Function Name: NtSetValueKey
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03ec88

#: 332 Function Name: NtSystemDebugControl
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03d044

#: 334 Function Name: NtTerminateProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03cf20

#: 383 Function Name: NtCreateUserProcess
Status: Hooked by "C:\Windows\system32\DRIVERS\vsdatant.sys" at address 0x8c03caee

==EOF==

 

[ken545]

Hi,

You have a nasty rootkit that is preventing most scans from running.

Download and run Win32kDiag:

1. Download Win32kDiag from any of the following locations and save it to your Desktop.
   • Download Win32kDiag (Win32kDiag.exe) - #1
   • Download Win32kDiag (Win32kDiag.exe) - #2
   • Download Win32kDiag (Win32kDiag.exe) - #3
2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.

 

[fatdad1961]

Hi,
I didn't get the "Finished! Press any key to exit..." message it hung up with the error message at the bottom of the log...

Log file is located at: C:\Users\Philip\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Found mount point : C:\Windows\AppPatch\Custom\Custom

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD925.tmp\ZAPD925.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ehome\CreateDisc\style\style

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Globalization\Globalization

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Help\Corporate\Corporate

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Help\OEM\OEM

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\000021091A0090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\LiveKernelReports\LiveKernelReports

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Microsoft.NET\authman\authman

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ModemLogs\ModemLogs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\nap\configuration\configuration

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Panther\setup.exe\setup.exe

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\PLA\Templates\Templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SchCache\SchCache

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\security\templates\templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows Media Player NSS\3.0\SCPD\SCPD

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.16917_none_8017d2ec639e89ee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.16917_none_8017d2ec639e89ee: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.21117_none_80a147d97cbc5cfa\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.21117_none_80a147d97cbc5cfa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.18320_none_81ec3fa060d3856f\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.18320_none_81ec3fa060d3856f: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.22509_none_829480c379d8ce8d\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.22509_none_829480c379d8ce8d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.18101_none_83e953905de8b92f\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.18101_none_83e953905de8b92f: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.22213_none_846a2103770ca798\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.22213_none_846a2103770ca798: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.16917_none_478cf445c1264c69\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.16917_none_478cf445c1264c69: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.21117_none_48166932da441f75\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.21117_none_48166932da441f75: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.18320_none_496160f9be5b47ea\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.18320_none_496160f9be5b47ea: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.22509_none_4a09a21cd7609108\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.22509_none_4a09a21cd7609108: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.18101_none_4b5e74e9bb707baa\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.18101_none_4b5e74e9bb707baa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.22213_none_4bdf425cd4946a13\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.22213_none_4bdf425cd4946a13: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16917_none_0a38314ff5279fa3\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16917_none_0a38314ff5279fa3: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.21117_none_0ac1a63d0e4572af\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.21117_none_0ac1a63d0e4572af: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18320_none_0c0c9e03f25c9b24\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18320_none_0c0c9e03f25c9b24: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22509_none_0cb4df270b61e442\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22509_none_0cb4df270b61e442: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.18101_none_0e09b1f3ef71cee4\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.18101_none_0e09b1f3ef71cee4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.22213_none_0e8a7f670895bd4d\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.22213_none_0e8a7f670895bd4d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.16917_none_0a393199f526b8fa\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.16917_none_0a393199f526b8fa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.21117_none_0ac2a6870e448c06\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.21117_none_0ac2a6870e448c06: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.18320_none_0c0d9e4df25bb47b\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.18320_none_0c0d9e4df25bb47b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.22509_none_0cb5df710b60fd99\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.22509_none_0cb5df710b60fd99: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.18101_none_0e0ab23def70e83b\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.18101_none_0e0ab23def70e83b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.22213_none_0e8b7fb10894d6a4\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.22213_none_0e8b7fb10894d6a4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.16917_none_0a3a31e3f525d251\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.16917_none_0a3a31e3f525d251: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.21117_none_0ac3a6d10e43a55d\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.21117_none_0ac3a6d10e43a55d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18320_none_0c0e9e97f25acdd2\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18320_none_0c0e9e97f25acdd2: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22509_none_0cb6dfbb0b6016f0\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22509_none_0cb6dfbb0b6016f0: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.18101_none_0e0bb287ef700192\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.18101_none_0e0bb287ef700192: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.22213_none_0e8c7ffb0893effb\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.22213_none_0e8c7ffb0893effb: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.16917_none_0a3b322df524eba8\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.16917_none_0a3b322df524eba8: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.21117_none_0ac4a71b0e42beb4\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.21117_none_0ac4a71b0e42beb4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18320_none_0c0f9ee1f259e729\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18320_none_0c0f9ee1f259e729: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22509_none_0cb7e0050b5f3047\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22509_none_0cb7e0050b5f3047: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.18101_none_0e0cb2d1ef6f1ae9\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.18101_none_0e0cb2d1ef6f1ae9: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.22213_none_0e8d804508930952\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.22213_none_0e8d804508930952: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.16917_none_0a3c3277f52404ff\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.16917_none_0a3c3277f52404ff: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.21117_none_0ac5a7650e41d80b\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.21117_none_0ac5a7650e41d80b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18320_none_0c109f2bf2590080\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18320_none_0c109f2bf2590080: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22509_none_0cb8e04f0b5e499e\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22509_none_0cb8e04f0b5e499e: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.18101_none_0e0db31bef6e3440\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.18101_none_0e0db31bef6e3440: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.22213_none_0e8e808f089222a9\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.22213_none_0e8e808f089222a9: 3
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\0409\0409

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\Branding\en-US\en-US

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\com\dmp\dmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\config\Journal\Journal

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Messenger\Messenger

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\OFFICE\OFFICE

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\config\systemprofile\AppData\LocalLow\AVGTOOLBAR\AVGTOOLBAR

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\GroupPolicy\GroupPolicy

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\GroupPolicyUsers\GroupPolicyUsers

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\System32\inetsrv\inetsrv

Mount point destination : \Device\__max++>\^

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

 

[ken545]

Now do this

Please save this file to your Desktop <-- Important. Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.
"%userprofile%\desktop\win32kdiag.exe" -f -r

 

[fatdad1961]

Hi,
It hung up again...

Log file is located at: C:\Users\Philip\Desktop\Win32kDiag.txt

Removing all found mount points.

Attempting to reset file permissions.

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Found mount point : C:\Windows\AppPatch\Custom\Custom

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\AppPatch\Custom\Custom

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD925.tmp\ZAPD925.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD925.tmp\ZAPD925.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp

Found mount point : C:\Windows\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\temp\temp

Found mount point : C:\Windows\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\tmp\tmp

Found mount point : C:\Windows\ehome\CreateDisc\style\style

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ehome\CreateDisc\style\style

Found mount point : C:\Windows\Globalization\Globalization

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Globalization\Globalization

Found mount point : C:\Windows\Help\Corporate\Corporate

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Help\Corporate\Corporate

Found mount point : C:\Windows\Help\OEM\OEM

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Help\OEM\OEM

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\000021091A0090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\000021091A0090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\LiveKernelReports\LiveKernelReports

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\LiveKernelReports\LiveKernelReports

Found mount point : C:\Windows\Microsoft.NET\authman\authman

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Microsoft.NET\authman\authman

Found mount point : C:\Windows\ModemLogs\ModemLogs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ModemLogs\ModemLogs

Found mount point : C:\Windows\nap\configuration\configuration

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\nap\configuration\configuration

Found mount point : C:\Windows\Panther\setup.exe\setup.exe

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Panther\setup.exe\setup.exe

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Found mount point : C:\Windows\PLA\Templates\Templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PLA\Templates\Templates

Found mount point : C:\Windows\registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\registration\CRMLog\CRMLog

Found mount point : C:\Windows\SchCache\SchCache

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SchCache\SchCache

Found mount point : C:\Windows\security\templates\templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\security\templates\templates

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Found mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop

Found mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents

Found mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads

Found mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites

Found mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links

Found mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music

Found mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures

Found mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games

Found mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows Media Player NSS\3.0\SCPD\SCPD

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows Media Player NSS\3.0\SCPD\SCPD

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos

Found mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.16917_none_8017d2ec639e89ee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.16917_none_8017d2ec639e89ee: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.21117_none_80a147d97cbc5cfa\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6000.21117_none_80a147d97cbc5cfa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.18320_none_81ec3fa060d3856f\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.18320_none_81ec3fa060d3856f: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.22509_none_829480c379d8ce8d\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6001.22509_none_829480c379d8ce8d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.18101_none_83e953905de8b92f\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.18101_none_83e953905de8b92f: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.22213_none_846a2103770ca798\x86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.0.6002.22213_none_846a2103770ca798: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.16917_none_478cf445c1264c69\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.16917_none_478cf445c1264c69: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.21117_none_48166932da441f75\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6000.21117_none_48166932da441f75: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.18320_none_496160f9be5b47ea\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.18320_none_496160f9be5b47ea: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.22509_none_4a09a21cd7609108\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6001.22509_none_4a09a21cd7609108: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.18101_none_4b5e74e9bb707baa\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.18101_none_4b5e74e9bb707baa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.22213_none_4bdf425cd4946a13\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.0.6002.22213_none_4bdf425cd4946a13: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16917_none_0a38314ff5279fa3\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16917_none_0a38314ff5279fa3: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.21117_none_0ac1a63d0e4572af\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.21117_none_0ac1a63d0e4572af: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18320_none_0c0c9e03f25c9b24\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18320_none_0c0c9e03f25c9b24: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22509_none_0cb4df270b61e442\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22509_none_0cb4df270b61e442: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.18101_none_0e09b1f3ef71cee4\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.18101_none_0e09b1f3ef71cee4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.22213_none_0e8a7f670895bd4d\x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6002.22213_none_0e8a7f670895bd4d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.16917_none_0a393199f526b8fa\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.16917_none_0a393199f526b8fa: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.21117_none_0ac2a6870e448c06\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6000.21117_none_0ac2a6870e448c06: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.18320_none_0c0d9e4df25bb47b\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.18320_none_0c0d9e4df25bb47b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.22509_none_0cb5df710b60fd99\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6001.22509_none_0cb5df710b60fd99: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.18101_none_0e0ab23def70e83b\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.18101_none_0e0ab23def70e83b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.22213_none_0e8b7fb10894d6a4\x86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.0.6002.22213_none_0e8b7fb10894d6a4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.16917_none_0a3a31e3f525d251\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.16917_none_0a3a31e3f525d251: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.21117_none_0ac3a6d10e43a55d\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6000.21117_none_0ac3a6d10e43a55d: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18320_none_0c0e9e97f25acdd2\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18320_none_0c0e9e97f25acdd2: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22509_none_0cb6dfbb0b6016f0\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22509_none_0cb6dfbb0b6016f0: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.18101_none_0e0bb287ef700192\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.18101_none_0e0bb287ef700192: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.22213_none_0e8c7ffb0893effb\x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6002.22213_none_0e8c7ffb0893effb: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.16917_none_0a3b322df524eba8\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.16917_none_0a3b322df524eba8: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.21117_none_0ac4a71b0e42beb4\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.21117_none_0ac4a71b0e42beb4: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18320_none_0c0f9ee1f259e729\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18320_none_0c0f9ee1f259e729: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22509_none_0cb7e0050b5f3047\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22509_none_0cb7e0050b5f3047: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.18101_none_0e0cb2d1ef6f1ae9\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.18101_none_0e0cb2d1ef6f1ae9: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.22213_none_0e8d804508930952\x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6002.22213_none_0e8d804508930952: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.16917_none_0a3c3277f52404ff\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.16917_none_0a3c3277f52404ff: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.21117_none_0ac5a7650e41d80b\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6000.21117_none_0ac5a7650e41d80b: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18320_none_0c109f2bf2590080\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18320_none_0c109f2bf2590080: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22509_none_0cb8e04f0b5e499e\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22509_none_0cb8e04f0b5e499e: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.18101_none_0e0db31bef6e3440\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.18101_none_0e0db31bef6e3440: 3
Could not open reparse point C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.22213_none_0e8e808f089222a9\x86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6002.22213_none_0e8e808f089222a9: 3
Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16917_none_40164834c4183551

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.21117_none_409fbd21dd36085d

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.18320_none_41eab4e8c14d30d2

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6001.22509_none_4292f60bda5279f0

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.18101_none_43e7c8d8be626492

Found mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\d7480a065993d63dcab7527fa2107fee\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb\x86_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_4468964bd78652fb

Found mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache

Found mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile

Found mount point : C:\Windows\System32\0409\0409

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\0409\0409

Found mount point : C:\Windows\System32\Branding\en-US\en-US

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\Branding\en-US\en-US

Found mount point : C:\Windows\System32\com\dmp\dmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\com\dmp\dmp

Found mount point : C:\Windows\System32\config\Journal\Journal

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\config\Journal\Journal

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Messenger\Messenger

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Messenger\Messenger

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\OFFICE\OFFICE

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\OFFICE\OFFICE

Found mount point : C:\Windows\System32\config\systemprofile\AppData\LocalLow\AVGTOOLBAR\AVGTOOLBAR

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\config\systemprofile\AppData\LocalLow\AVGTOOLBAR\AVGTOOLBAR

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Found mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Found mount point : C:\Windows\System32\GroupPolicy\GroupPolicy

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\GroupPolicy\GroupPolicy

Found mount point : C:\Windows\System32\GroupPolicyUsers\GroupPolicyUsers

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\GroupPolicyUsers\GroupPolicyUsers

Found mount point : C:\Windows\System32\inetsrv\inetsrv

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\System32\inetsrv\inetsrv

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2009-09-11 21:14:25 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()

 

[ken545]

OK, lets run this tool. If it wont run, then right click on it and rename it to explorer.exe

What where trying to do here is reset permissions so that scanners will run


Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

 

[fatdad1961]

I can't save exeHelper onto the laptop. I get a window saying "Destination Folder Access Denied" - "You'll need to provide administrator permission to copy this file".
When I then click on "Continue", it brings up the "Windows needs your permission to continue" window and clicking "Continue" just takes me back to another "Destination Folder Access Denied" window with the message "You need permission to perform this action".
This is my son's laptop and he only has one account set up (- as administrator).

 

[ken545]

Use Internet Explorer and click on the download link, before it downloads, change the name to explorer.exe and then download it to your desktop.

 

[fatdad1961]

Exactly the same problem, I'm afraid, says I need permission to do it.

 

[ken545]

Ok, lets try this.

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
• See this Link for programs that need to be disabled and instruction on how to disable them.
• Remember to re-enable them when we're done.
  
  
• Double click on ComboFix.exe & follow the prompts.
  
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a New Hijackthis log.

*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

 

[fatdad1961]

Hi,
I can't find the C:\ComboFix.txt file. It may be in there somewhere but I'm not sure how to locate it (I have XP on my PC whereas my son's laptop has Vista) - I tried putting 'combofix.txt' in the search but it didn't find it. There may have been a problem because when ComboFix stopped and rebooted it came back up saying windows hadn't closed down properly then restarted again.

 

[ken545]

It can be found here
C:\ComboFix.txt

 

[fatdad1961]

There's no file called C:ComboFix.txt on the laptop.:sad:

 

[ken545]

If it ran it should have removed the rootkit. See if you can run these programs


Please download Malwarebytes' Anti-Malware from Here or Here

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
  
  
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected .
• When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
• Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

Post the report and also a new HJT log please

• Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

 

[fatdad1961]

We already had Malwarebytes installed so I just updated it and launched the 'Quick Scan' - it started running then disappeared.
I downloaded RSIT and started to run that, but that too just disappeared - no sign of log.txt or info.txt.
I've tried launching both again but they both now come up with a window saying "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". Which is also what I still get for Spybot S&D and HJT. :sad:

 

[ken545]

Good Morning,

Like I said before, this computer is infected with a nasty rootkit, its one of the latest varients going around. It really does a number on your system blocking everything possible from running to get rid of it.

This is new to us also so just sit tight and I am going to ask around and see if anyone else came up with an answer.

Do you have the windows disks that came with the infected computer ?



Drag explorer.exe to the trash



This computer should be kept offline, unplug it from the internet. This infection is capable of downloading other garbage with it, stealing info from you as far as log on names and stealing credit card info and bank account numbers, Use a known clean computer and redownload this program but this time rename it to svchost.exe. Then burn it to a CD, do not use a USB flash or thumb drive as it may infect it and then you will infect the clean computer.



Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

 

[fatdad1961]

Good afternoon.

Do you have the windows disks that came with the infected computer ?

- Yes we have the Windows disks

Use a known clean computer and redownload this program but this time rename it to svchost.exe.

- Could I just clarify which program I need to download & rename to svchost.exe? Is it the exeHelper?

A little further information for you that may be important. I have been keeping the laptop offline other than the times I've needed to download programs and try to post logs. However, I noticed something strange happening last night when I tried to connect to the Spybot Forum - it let me get to the Spybot Home page, but when I clicked on the 'Forums' icon it redirected me to a Google search. (I could only get to the forum via the history). I don't know whether that info is relevant but I thought I'd better let you know.

Thanks