Trojan wiped out start menu and more

[grandmabarbara]

No exclamation marks.

The video sound disappeared like maybe Friday. I don't play videos very often so it could have been gone earlier. At that time I was still getting the computer sounds like when Windows launches or shuts down. That disappeared in the last couple of days. I can't peg this to any particular procedure that was done. It's not critical, just annoying.

I ran the diagnostics that came with this computer and it didn't find anything wrong either.

 

[Blade81]

Hi,

Post fresh dds logs. Shall see if anything pops out.

 

[grandmabarbara]

.
DDS (Ver_2011-06-03.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Barbara at 19:03:22 on 2011-06-13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.43 [GMT -5:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\ATT-SST\McciTrayApp.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
svchost.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Kodak\Kodak EasyShare Software\bin\EasyShare.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Secunia\PSI\psi_tray.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
C:\Program Files\Secunia\PSI\PSIA.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Secunia\PSI\sua.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uStart Page = hxxp://my.yahoo.com/
uInternet Connection Wizard,ShellNext = hxxp://www.hp.com/embed/hpsu/survey
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
uURLSearchHooks: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\prxtbSwa2.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn4\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\smart web printing\hpswp_printenhancer.dll
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: StumbleUpon Launcher: {145b29f4-a56b-4b90-bbac-45784ebebbb7} - c:\program files\stumbleupon\StumbleUponIEBar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: UberButton Class: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: YahooTaggedBM Class: {65d886a2-7ca7-479b-bb95-14d1efb7946a} - c:\program files\yahoo!\common\YIeTagBm.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20110601181437.dll
BHO: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\prxtbSwa2.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn4\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn4\yt.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\prxtbSwa2.dll
TB: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
TB: StumbleUpon Toolbar: {5093eb4c-3e93-40ab-9266-b607ba87bdc8} - c:\program files\stumbleupon\StumbleUponIEBar.dll
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [YSearchProtection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [UpdateFlow.ATT-SST] c:\program files\internet explorer\iexplore.exe file://c:\program files\att-sst\offlineupdate\redirector.htm
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe
mRun: [mmtask] c:\program files\musicmatch\musicmatch jukebox\mmtask.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [IPInSightLAN 02] "c:\program files\visual networks\visual ip insight\sbc\IPClient.exe" -l
mRun: [IPInSightMonitor 02] "c:\program files\visual networks\visual ip insight\sbc\IPMon32.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [YBrowser] c:\progra~1\yahoo!\browser\ybrwicon.exe
mRun: [YOP] c:\progra~1\yahoo!\yop\yop.exe /autostart
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\runnin~1.lnk - c:\program files\wificonnector\NintendoWFCReg.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\runreg~1.lnk - c:\program files\wificonnector\NintendoWFCReg.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi_tray.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - c:\progra~1\yahoo!\messen~1\YPager.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: intuit.com\ttlc
Trusted Zone: motive.com\patttbc.att
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {38AB0814-B09B-4378-9940-14A19638C3C2} - hxxp://www.auctiva.com/Aurigma/ImageUploader57.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1173296982218
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos-beta/OnlineScanner.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1 192.168.0.1
TCP: Interfaces\{4DFC71B2-AB38-4739-985D-FD045AAE0CE4} : NameServer = 68.94.156.1,68.94.157.1
TCP: Interfaces\{4DFC71B2-AB38-4739-985D-FD045AAE0CE4} : DhcpNameServer = 192.168.0.1 192.168.0.1
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-7-26 387480]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2010-7-26 84200]
R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-7-26 56064]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-7-26 153280]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-7-26 52320]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-7-26 314088]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2010-7-26 88736]
R3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2010-9-1 15544]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2010-7-26 88736]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-7-26 84488]
.
=============== Created Last 30 ================
.
2011-06-13 02:24:12 -------- d-----w- c:\program files\common files\xing shared
2011-06-12 01:33:36 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-06-11 19:12:26 -------- d-----w- c:\documents and settings\all users\application data\UAB
2011-06-11 19:11:44 -------- d-----w- c:\documents and settings\barbara\local settings\application data\PC_Drivers_Headquarters
2011-06-11 19:09:09 -------- d-----w- c:\documents and settings\all users\application data\PC Drivers HeadQuarters
2011-06-11 19:00:43 -------- d-----w- c:\program files\PC Drivers HeadQuarters
2011-06-10 17:29:25 -------- d-----w- c:\documents and settings\barbara\application data\HpUpdate
2011-06-10 17:08:32 -------- d-----w- c:\program files\iPod
2011-06-10 17:08:11 -------- d-----w- c:\program files\iTunes
2011-06-10 17:08:11 -------- d-----w- c:\documents and settings\all users\application data\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2011-06-10 17:03:03 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2011-06-10 17:03:03 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2011-06-10 17:03:03 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2011-06-10 17:03:03 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2011-06-10 17:03:03 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2011-06-10 17:03:03 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2011-06-10 17:03:03 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2011-06-10 16:52:24 -------- d-----w- c:\program files\Bonjour
2011-06-10 16:06:49 -------- d-----w- c:\documents and settings\barbara\local settings\application data\Secunia PSI
2011-06-10 16:06:10 -------- d-----w- c:\program files\Secunia
2011-06-08 20:28:30 -------- d-----w- c:\program files\ESET
2011-06-08 20:21:50 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-06-08 18:34:20 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-06-07 19:38:09 -------- d-sha-r- C:\cmdcons
2011-06-07 19:32:30 98816 ----a-w- c:\windows\sed.exe
2011-06-07 19:32:30 518144 ----a-w- c:\windows\SWREG.exe
2011-06-07 19:32:30 256512 ----a-w- c:\windows\PEV.exe
2011-06-07 19:32:30 208896 ----a-w- c:\windows\MBR.exe
2011-06-01 16:07:31 -------- d-----w- c:\program files\SpywareBlaster
2011-05-29 15:32:10 -------- d-----w- c:\documents and settings\barbara\application data\Malwarebytes
2011-05-29 15:31:51 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 15:31:50 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-05-29 15:31:45 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-29 15:31:45 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-28 19:47:25 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-05-28 19:47:25 -------- d-----w- c:\windows\system32\wbem\Repository
.
==================== Find3M ====================
.
2011-06-06 00:29:57 162816 ----a-w- c:\windows\system32\drivers\RT25USBAP.SYS
2011-04-14 19:01:38 95824 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
2011-04-14 19:01:38 9344 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2011-04-14 19:01:38 88736 ----a-w- c:\windows\system32\drivers\mfendisk.sys
2011-04-14 19:01:38 84488 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2011-04-14 19:01:38 84200 ----a-w- c:\windows\system32\drivers\mfetdi2k.sys
2011-04-14 19:01:38 56064 ----a-w- c:\windows\system32\drivers\cfwids.sys
2011-04-14 19:01:38 52320 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2011-04-14 19:01:38 387480 ----a-w- c:\windows\system32\drivers\mfehidk.sys
2011-04-14 19:01:38 314088 ----a-w- c:\windows\system32\drivers\mfefirek.sys
2011-04-14 19:01:38 153280 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2011-04-12 12:16:20 0 ----a-w- c:\windows\system32\ConduitEngine.tmp
2011-04-06 21:20:16 91424 ----a-w- c:\windows\system32\dnssd.dll
2011-04-06 21:20:16 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2011-04-06 21:20:16 197920 ----a-w- c:\windows\system32\dnssdX.dll
2011-04-06 21:20:16 107808 ----a-w- c:\windows\system32\dns-sd.exe
.
============= FINISH: 19:07:29.71 ===============

 

[Blade81]

Hi,

Could you try to play some music file or cd with your media player to see if it pushes any sound out?

 

[grandmabarbara]

Ok, first off know that I don't think I've ever played a CD on this computer. However, I did put one in the drive.

First "Dell Jukebox by Music Match" launched and when I tried to play the CD I got an error box titled "MMJB Soundcard Problem" and it said "Wave Out Format not supported".

Then I launched the "Dell Media Experience" program and the CD did play and I heard the music thru the speakers.

 

[Blade81]

Hi,

Goto Dell site and input your service tag number there. It should show available drivers there. Download one for the audio.

 

[grandmabarbara]

downloaded driver - still no sound

 

[Blade81]

Hi,

I recommend to post about this issue atTech Support Guy. They have areas for other than malware related issues too. To me this doesn't clearly look like malware related.

 

[grandmabarbara]

Will do! Thanks for all your help!!

 

[Blade81]

You're welcome