Uninstall problem

J

Jez650

New member
Hi guys. This is my first post here, I hope you will be able to help me with my problem. I have tried searching, but nothing seems to help.

I have just tried to update to the latest version, 1.6. As it trys to install, it keeps coming up with an error in "search & destroy\unins000.exe
access is Denied"

I tried to manually delete file but it will not allow. "Access denied or in use"

What can I do? Pls help
Thanks in advance

Jeremy
 
Jeremy,

If the new version of Spybot didn't install, then perhaps the old version is still operating. If so and you can still start it, un-immunise, then in advanced mode goto tools, resident and untick both the browser helper and Teatimer. Then go to tools/IE tweaks and remove the ticks from any boxes that are ticked. Exit spybot, go to control panel, add or remove programs, locate the Spybot entry and try to uninstall it from there.

If that works, reboot, then clean up as per the links supplied by Spybot Sandra. Reboot again and then try to install the 1.6.0.30 version again.
Let's know whether this worked.
 
Greyfox.
I am the only login as admin, so that would appear not to be the problem. I have not had any problems B4 with deleting programs from my login account. Prob only appears with this program..
 
Jez650 said:
Greyfox.
I am the only login as admin, so that would appear not to be the problem. I have not had any problems B4 with deleting programs from my login account. Prob only appears with this program..
Click to expand...

I'm not sure whether we didn't both post at the same time, so perhaps you missed my previous post - please post what happens if you try to uninstall the old version from add & remove.
 
Start Spybot, on the main page in the left hand column you will see a icon shaped like a shield with immunise under it. Double click on it and in the screen that opens, at the top is an undo icon. Click on that to un-immunise.

Suggest you make sure you are off line and the browser shut down before you try to remove Spybot.
 
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I Still have no resolution to this problem, nothing seems to be working:sad:
is there anything else I might try..
Anyone...
 
So if I understand correctly, Spybot was not installed in the default directory but on drive D:. There is always a risk in doing this and to be honest I don't have any experience in what happens if you do this with Spybot.

If all else fails you may have to use brute force to remove it - by that I mean manually deleting all of its folders, and then trying to clean out the registry entries. Again this is not without risk.

Normally in XP Spybot has folder in C:\Program Files\Spybot - Search & Destroy, and another in C:\Documents and Settings\All Users\Application Data\spybot - Search & Destroy. You would have to find where these are and delete them manually, but before doing so make sure you un-immunise and disable teatimer and the browser helper.

You would then have to try to clean up the registry. Again normally you could use the very small fix from http://www.spybot.info/en/howto/uninstall.html but I don't know whether this would work in your situation.

I wouldn't recommend using a registry cleaner unless you are already very conversant with using this type of program, and know how much damage they can do if you don't use them properly.

Perhaps before going down this road you should see whether anyone else can recommend a better or less drastic approach.

Edit: If you do decide to take the above approach, please back up all of your critical data first.
 
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Greyfox
Thank you for your input, it is greatly appreciated.
As my C: drive was already full and I was unable move the partition to create more room, I had it install to D:, along with alot of other programs that I have not had problems with.
Thinking about how Spybot works, it probbaly was not a cleaver thing to do...
As to your sugestion to go in and manually delete files, do you mean go into the program and delete them individually? If so, this is somthing I have tried, and it still would not let me, either access or delete... same message keeps coming up.
Thanks again for your help, and if you think of anything else I might try, Please let me know.
Jez
 
Jez650:

Back to basics. What Windows OS are you running?

Does the old version of Spybot that you were replacing still work? If so, what version of Spybot were you running (Spybot » Help » About).
 
More back to basics
did you ever have an earlier version on Drive C?

I had a similar problem before and had to run small fix on both partitions
since one had been deleted I had to set up a dummy path

even after removing both versions with Add remove programs as I had two instances of Spybot there

do what MD_USA_SPYBOT FAN says-
 
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