virus infection

P

pcfootball

New member
Hello.

I have a virus on my machine, which is preventing any use of the machine. When I login and the OS loads, I get nothing on the screen except the desktop image -- no icons, no taskbar, nothing else. (There are several, mostly familiar, processes running.)

I think this is a virus because, well, Avira av was telling me I have a trojan infection before the screen went blank. (Spybot would crash whenever I tried to run it.)

I can't download Hijack This to my computer, for obvious reasons. I've promised the friend whose computer I'm writing from that I won't download anything on her computer. Is there a third way?

Thank you very much for your time.
 
Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.
Click to expand...
Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
  1. Please Read All Instructions Carefully
  2. If you don't understand something, stop and ask! Don't keep going on.
  3. Please do not run any other tools or scans whilst I am helping you
  4. Failure to reply within 5 days will result in the topic being closed.
  5. Please continue to respond until I give you the "All Clear"
    (Just because you can't see a problem doesn't mean it isn't there)
If you can do those few things, everything should go smoothly
laechel.gif


Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
----------------------------------------------------------------------------------------


Have you tried starting in Safe Mode ?

Reboot in safe mode

To reboot in safe mode
You can boot in Safe Mode by restarting your computer, then continually tapping F8 or F5 until a menu appears.
Use your up arrow key to highlight Safe Mode, then hit enter.

Let me know if you can get a HJT log in safe mode.


If you have a USB/Flash Drive, then I can give you a list of programs to download on your friends computer and then you can transfer them to your machine.
I can assure you, any links I give you are safe.
 
hi katana,

thanks for your help.

Safe mode won't work, unfortunately, because it won't take the password I normally use to login. (It's an old computer of my mother's, and she doesn't recall any of the passwords.)

I do have a usb port, but if I can't login with safe mode, how do I run the programs you instruct me to?
 
The safe mode password is the same as the normal password ?
Are you sure you tried to access the same user account
 
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