tashi
Member of Team Spybot
Hello.
We do understand the frustration of waiting for assistance when one has an infected computer.
Volunteer resources are stretched at all malware removal forums, and we are seeing difficult infections which take longer to remove.
Please do remember the people assisting users in this forum are volunteers who give freely of their time. Not only do they have their own livelihood and families, many help people at several sites. In addition the expertize required in malware removal demands they spend time constantly updating their own knowledge, malware authors heat up the ante daily.
If you find yourself in the position of needing immediate assistance and cannot wait please take the machine to a local technician.
By the way, high view counts on a topic means little, members looking for similar problems will count as a view. Even people using search engines. It does not mean you have been ignored.
Please do not bump or add additional posts to your thread, it will set your post date forward and add to your post count in the thread. Leading our volunteers to believe you are already being helped because they look for topics with no replies.
Our own required waiting period before posting in this sub-forum, will vary depending on the availability of helpers, any changes will be edited in.
Do check you have followed the instructions here: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)
Even so, people do slip below the radar, especially if the forum is busy.
If you have waited two days or longer for assistance, please start a topic in this sub-forum and post with a link back to your topic in the Malware forum, so that we know who you are and your topic is not archived.
To do that, go to your topic and copy the url from the address bar. Paste that into your post in the waiting room.
Please do not post logs in the Waiting Room.
Also see: Open Topics moved to archives
Topics started over a weekend or holiday may experience delay, volunteer helpers spend time with their own families and activities.
Please do not post here before (2) days have passed or it may be removed/merged with your forum topic.
Once a helper responds to your topic in the malware forum your post in the Waiting Room will be removed.
Thank you and sorry for the delay.
We do understand the frustration of waiting for assistance when one has an infected computer.
Volunteer resources are stretched at all malware removal forums, and we are seeing difficult infections which take longer to remove.
Please do remember the people assisting users in this forum are volunteers who give freely of their time. Not only do they have their own livelihood and families, many help people at several sites. In addition the expertize required in malware removal demands they spend time constantly updating their own knowledge, malware authors heat up the ante daily.
If you find yourself in the position of needing immediate assistance and cannot wait please take the machine to a local technician.
By the way, high view counts on a topic means little, members looking for similar problems will count as a view. Even people using search engines. It does not mean you have been ignored.
Please do not bump or add additional posts to your thread, it will set your post date forward and add to your post count in the thread. Leading our volunteers to believe you are already being helped because they look for topics with no replies.
Our own required waiting period before posting in this sub-forum, will vary depending on the availability of helpers, any changes will be edited in.
Do check you have followed the instructions here: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)
Even so, people do slip below the radar, especially if the forum is busy.
If you have waited two days or longer for assistance, please start a topic in this sub-forum and post with a link back to your topic in the Malware forum, so that we know who you are and your topic is not archived.
To do that, go to your topic and copy the url from the address bar. Paste that into your post in the waiting room.
Please do not post logs in the Waiting Room.
Also see: Open Topics moved to archivesTopics started over a weekend or holiday may experience delay, volunteer helpers spend time with their own families and activities.
Please do not post here before (2) days have passed or it may be removed/merged with your forum topic.
Once a helper responds to your topic in the malware forum your post in the Waiting Room will be removed.
Thank you and sorry for the delay.
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