win32.agent.byh can't be removed?

[kevinrl]

Even when I answer Yes to having SpyBot launch on restart, it is unable to remove win32.agent.byh. Can anyone help me fix this?

Thanks,
Kevin

 

[spybotsandra]

Hello Kevin,

Please make sure that you are running the latest version of Spybot - Search & Destroy including the latest updates.

To see which version number and/or updates of Spybot - Search & Destroy you are using please run Spybot-S&D and choose "Help" --> "About" in the menu bar.
There you can see which version you have and which updates are installed.
It should be version 1.5 and the updates from the 2008/01/02.

Please run a scan in safe mode:
http://www.computerhope.com/issues/chsafe.htm
That should fix it.

Best regards
Sandra
Team Spybot