"Windows Care" called me about my freezing problem

M

michele2012

New member
Some foreigner sounding man called me at home and said he was from Windows Care, calling about my freezing up problem. I have had this freezing up problem since early December. Didn't trust him but did a few things he said:

In RUN I typed eventvwr where he showed me the errors showing up.
In RUN I typed cmd then assoc where he proceeded to read me off my "my computer security number"...all but the last two numbers which I wouldn't read to him. He said he knew they were xx but I wouldn't tell him anything. He started getting mad so I told him to get lost.

My computer is freezing up and I am disturbed that he had my unlisted phone number.

I ran spybot (but I couldn't get to safe mode) but didn't know what was bad or not to remove. I did remove:
Freeze.com, GoForFiles, and Google Chrome from my add/remove programs.

After that I printed out and read instructions on this site.

I have downloaded Spybot, ERUNT, DDS Log, aswMBR, and hijackthis.

I sure would appreciate help in cleaning out my computer.
Thanks.
Michele
 
Last edited by a moderator:
Hello michele2012,

For someone to take a look at the system please start a topic in the Malware Removal Forum and a volunteer analyst will advise when available. :)

First see that forum's FAQ which also includes instructions in post #2 on how to provide DDS and aswMBR logs, which are used in the preliminary analysis.
http://forums.spybot.info/showthread.php?t=288

FYI to all readers, Microsoft computer support scams.
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

http://www.computerworld.com/s/arti...ings_alarm_bell_on_fake_Windows_support_calls

Best regards.
 
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