Zlob.DNSChanger.rtk

Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis



Next we remove all used tools.

Please download OTMoveIt2 and save it to desktop.
  • Double-click OTMoveIt2.exe.
  • Click the CleanUp! button.
  • Select Yes when the
    Begin cleanup Process?
    prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet, please allow it to do so.



UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

  • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
  • Download SpywareBlaster
    Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
    kill bits
    in the registry, so that certain activex controls can't install.
    If you don't know what activex controls are, see here
    You can download SpywareBlaster here here
    SpywareBlaster tutorial
  • Download iespyad
    It puts many bad webpages on your restricted zones list. This means that you can still view the
    bad
    webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
    If you need help understanding how it works, there is a tutorial here
    Download it here
  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    1. [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok


Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Run the spybot and adaware regularly. (Once or twice a week minimum.)
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade :cool:
 
finishing up...

Thanks Blade, I will do as you have advised and report back.

I ran spybot as I said above that I would, it completed, found no nasties, but it did not have an orderly shut down, it crashed when I closed the program.

This is similar behaviour to before, when Spybot would run, find nasties but crash when I clicked 'fix problems'. I am not confident that it is operating correctly, Spybot is normally very stable.

My question is: You have suggested SpywareBlaster. Is this 'instead of' Spybot, or 'as well as' Spybot?

Cheers, and thanks again. :D:

Martin
0700 Saturday GMT + 9.5 hours
 
Hi again Martin :)

I ran spybot as I said above that I would, it completed, found no nasties, but it did not have an orderly shut down, it crashed when I closed the program.
Click to expand...
You could try defragging hard drives if not done lately. If that doesn't work try reinstalling Spybot.

My question is: You have suggested SpywareBlaster. Is this 'instead of' Spybot, or 'as well as' Spybot?
Click to expand...
SpywareBlaster is meant to make surfing safer. I recommend having both SpywareBlaster & Spybot.
 
The future...

Good morning Blade

I am following your instructions - OTMoveIt is complete and rebooting.

Thanks for your answers re Spybot.

I did defrag this laptop a week ago, I had intended to repeat that before returning it to the owner.

This is my second install of Spybot which is still not stable - I will reinstall from a fresh download and hope for third time lucky.

Hypothetically, what would the next move be if Spybot was still not stable after a defrag and a third install?


Re Your Note: "If you receive a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet, please allow it to do so."

Problemo: Norton firewall did not alert me that a program wanted to connect to the internet! (I do not like Norton very much, but the family have gone to the trouble of buying it). I want the tenboys who use this computer to get a visual when a program wants to connect, so I will disable Norton firewall and install Zone Alarm. Is there any other freebie third party firewall that you would suggest?

And finally, is it true that the little light in your fridge goes out when you close the door?

Cheers

Martin
 
Hypothetically, what would the next move be if Spybot was still not stable after a defrag and a third install?
Click to expand...
You could ask if someone here knew some solution to get it work stable.

Problemo: Norton firewall did not alert me that a program wanted to connect to the internet! (I do not like Norton very much, but the family have gone to the trouble of buying it). I want the tenboys who use this computer to get a visual when a program wants to connect, so I will disable Norton firewall and install Zone Alarm. Is there any other freebie third party firewall that you would suggest?
Click to expand...
I wouldn't worry about that. :) Actually in present version OTMoveIT may not necessarily need the internet access at all. Anyway, if you want to replace Norton firewall see here to choose one.


And finally, is it true that the little light in your fridge goes out when you close the door?
Click to expand...
LOL. You gotta find someone tiny enough to fit in the fridge and find the answer for you :D:
 
Still going...

Hi Blade

Thanks for all your help - you have been a gem. :cool:

The internet is famous for random acts of senseless kindness - people like you are operating in that spirit.

I am still completing your valuable instructions - the laptop is currently downloading 119mb of office updates.

I will install Zone Alarm.

If I continue to have stability issues with spybot I will begin a thread in the bug forum.

Is there somewhere that I can buy a couple of Spybot tee-shirts?

If ever you are in Darwin, I will buy you a beer.

Cheers

Martin
 
Still finishing up...

Hi Blade

Thanks for the URL for the t-shirts, I'll order one for myself and my son. :D:

Do you know of a bloke named David H. Lipman who hangs out over in alt.comp.anti-virus? I have had some correspondence over this laptop with him, and here is a copy of my recent post to him. He is in New Jersey USA, south of New York City on the Atlantic Ocean.

--
Greetings David

Not quite good to go just yet - still following up on Blade's final clean up
and beef-up-security instructions, this laptop is used by a couple of teen
boys, so I want to make it as bullet-proof as possible.

All malware appears to have been successfully removed.

108mb of M$ Office updates and all Windows Critical Updates have been
applied.

Spybot is still buggy, it crashes after a scan, no orderly shut-down.
I will reinstall from a fresh download and see how it goes.
Blade has alerted me to a Spybot bug forum if issue persists.

I am currently downloading and will install Comodo BOClean, SpywareBlaster
and iespyad.

The owner has a paid version of Norton which I am not too keen on using, and will suggest to them that they don't pay again, but switch to a good freebie AV product - AVG or Avast, unless you have a better suggestion ;)

I have had Norton Firewall enabled, and it has NOT notified me of a number
of programs accessing the internet for the first time, not happy with that.
I want the boys to get an in-your-face warning on that event. To that end I
will install Zone Alarm (again, unless you have another suggestion for a
third party freebie firewall).

I appreciate your time and your interest and your comments David. I have
been a frequent lurker in alt.comp.anti-virus for years, but this is the
first time I needed to seek advice and there it was, freely given. It is a
fine thing to be "information rich" and willing to share. At the risk of
becoming sentimental, a friend of mine once said that the Internet is full
of "random acts of senseless kindness." Guys like you and Blade81 operate
in that spirit.

--

Cheers

Martin
aussiebloke@<NOSDPAM>hotmail.com
http://www.topendfolkclub.org
 
Hi Martin

Do you know of a bloke named David H. Lipman who hangs out over in alt.comp.anti-virus?
Click to expand...
I haven't been in alt.comp.anti-virus but I've heard of him. :)

How's your updating process going on? Any problems left?
 
All done...

Hi Blade

Yep, all good - Spybot finally did a scan and closed without crashing.

I'm going to return the laptop to its owner.

Now I know why the techies just say 'reformat the hard drive' when they have problems like these - I have been working on this machine for about two weeks!

So, the story has a happy ending :D:

Thanks again Blade, I really appreciate your generous help.

Cheers

Martin
 
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

Note:If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.
 
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