Hello,
Since some time, my computer stop when I run spybot. I try ad-aware and norton antivirus with the same result.
What can I do ?
Thanks in advance.
gilles
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Hello,
Since some time, my computer stop when I run spybot. I try ad-aware and norton antivirus with the same result.
What can I do ?
Thanks in advance.
gilles
Please tell us what you mean by your computer stops. Stops running (hangs), restarts, powers off, etc.?
Hello,
thanks for your answer.
I mean power off and I must start it again after.
it is the same with others software like ad-aware by example
gilles
gilles:
Spybot is quite CPU intensive. It is possible that the CPU overheating and the system is shutting down to protect the processor.
Suggestions:
- Make sure that the fans are running and that dust is cleared from any ventilation ports in the case.
- For desktops (See Caution! below):
- Consider opening the case and checking to make sure the CPU heat sink is not dusty or loose.
- For laptops (See Caution! below):
- If your owner's manual tells you how to open the case (IBM ThinkPads and Dell Inspirons generally do), consider opening the case and checking to make sure the CPU heat sink is not dusty.
- If you have a laptop with one of the one of the following processors:
- Mobile Pentium III-M
- Mobile Pentium 4-M
- Mobile Pentium 4
- Mobile Pentium M / Centrino
- Mobile AMD
Take a look at following suggestion by 100mill:
- Notebook CPU running hot during Spybot scan
http://forums.spybot.info/showthread.php?t=1816
Caution!
- Before open the case on any PC make sure that you read the owner's manual for that specific PC. This is extremely important not only for your well being due to electrical hazards but also for your PCs well being due to the possibility of static electricity discharges that can damage your PC.
- There is a tutorial on cleaning desktop computers here:
- Cleaning the Interior of your PC
http://www.bleepingcomputer.com/tuto...torial118.html- If you are in the least bit hesitant about opening the case of your PC, please err on the side of caution and seek professional help.
__________
Skeptical? If you doubt that overheating can be the cause of a shutdown during a Spybot scan, read the following:
- Spybot causes shut down (Solution - Blew out heat sink)
http://forums.spybot.info/showthread.php?t=2163- PC crashes while Spybot is running (Solution - Blew out heat sink)
http://forums.spybot.info/showthread.php?t=2230- Spybot wont run (Solution – Vacuumed the fan ["hovering the fan" actually])
http://forums.spybot.info/showthread.php?t=2685- spybot related shutdown (Solution – Member did not specify the corrective action taken, but did comment: "Success!!!! Yes!!! It worked. Thats amazing.")
http://forums.spybot.info/showthread.php?t=3796- spybot shuts down computer while scanning (Solution – Fixed loose heat sink)
http://forums.spybot.info/showthread.php?t=4582