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Thread: Version 1.5.2 not scanning

  1. #1
    Junior Member
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    Default Version 1.5.2 not scanning

    I had the new version installed this last time I updated and after installing it, updating, and immunizing, every time I go to run a system scan with it, nothing happens (as in the progress bar never appears). It acts like it's scanning since the "scan now" button changes to "stop scan". However, nothing happens and it just sits there. I tried uninstalling, re-downloading the newest version from an alternate mirror, but still no luck. What can I do?

  2. #2
    Spybot Advisor Team Zenobia's Avatar
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    Could you open Spybot,go to mode->Advanced mode->Settings->File Sets.Is there anything listed there?

  3. #3
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    There's all sorts of stuff. Here's a screenshot:
    http://img244.imageshack.us/img244/632/troublejj7.jpg

  4. #4
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    Hello,

    Please edit the shortcut icon on your desktop that is used to run Spybot-S&D.
    Rightclick the icon and choose properties.
    Then include a /verbose in it's link location.
    To see how to do that please have a look at this link in our forum:
    http://forums.spybot.info/showthread.php?t=23560
    When you do a scan now, it will show an 8 digit number in the status bar at the bottom, like $1234ABCD. Please post that information here.
    We can use this information to look up where exactly it hangs. Thanks.

    Best regards
    Sandra
    Team Spybot

  5. #5
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    I'm not getting a number, I don't know if I'm doing it right.

    When I added it, it made me insert the /verbose after the last " mark and with a space so in the target field it reads:
    "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /verbose
    Is that correct? I tried adding it before the last " a number of ways but it keeps spitting it back out.

    And when I look for the number in the status bar, do you mean where the green progress bar would be normally on the 'search and destroy' screen?

    I apologize for my ignorance. I know I'm not making it easy and I appreciate the help.

  6. #6
    Spybot Advisor Team Zenobia's Avatar
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    The verbose should be outside the asterisks,like you have:
    "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /verbose
    Did you click Apply,and then OK,after adding verbose to the end?That makes it "stick".

    The eight digit number flashes by at the end of where you see Running bot-check,at the bottom,right below where the green progress bar would normally be.

  7. #7
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    Similar issue. Mine hangs on $4CDCC3D5, the very last entry, and never ends nor technically freezes. Stopping the scan results in the standard scan not completed. Task manager does not show "not responding" for the application.

  8. #8
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    Hello,

    There seems to be a problem with your download directory.
    At the end of the Spybot scan download directories are also scanned.
    Please have a look at your download directory and try to disable it.
    This should help to get the scan to work.

    Best regards
    Sandra
    Team Spybot

  9. #9
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    That did the trick and nothing to report, which is good and bad.

    Thanks.

  10. #10
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    Quote Originally Posted by Zenobia View Post
    The verbose should be outside the asterisks,like you have:
    "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /verbose
    Did you click Apply,and then OK,after adding verbose to the end?That makes it "stick".

    The eight digit number flashes by at the end of where you see Running bot-check,at the bottom,right below where the green progress bar would normally be.
    Nothing comes up at all. The empty progress bar appears, but then nothing happens.
    This what I see after I hit "check for problems" :
    http://img258.imageshack.us/img258/5863/blankfu2.jpg

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