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Thread: Browser keep going to search.snap.do/feed.helpbar.com

  1. #11
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    Jun 2012
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    Hello Tashi

    The PC is often quite slow these days - hesitating and 'freezing' briefly when keys are tapped or buttons clicked. I have suspected the PC is trying to do something in the background and am suspicious of this snapdo thing...

    Dave

  2. #12
    Member of Team Spybot tashi's Avatar
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    Oct 2005
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    Hi there,

    For someone to take a look at the system please start a topic in the Malware Removal Forum and a volunteer analyst will advise when available.

    First see that forum's FAQ which also includes instructions in post #2 on how to provide DDS logs, which are the logs used in the preliminary analysis.
    http://forums.spybot.info/showthread.php?t=288

    Best regards.
    Microsoft MVP. Consumer Security 2006-2014


  3. #13
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    Aug 2012
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    This seems to be one of the first webpages that come up when googling remove snapsearch so I thought I'd contribute how I got rid of it.

    The previous reply saying to follow the instructions at http://snap.do/faq/SnapDo/FAQ_ENG.html is actually correct:

    How can I completely Uninstall the Sanp.Do SmartBar from my PC?
    You may uninstall this software at any time and with no limitations,
    using the standard uninstall procedures as offered with your computer's operating system

    Windows XP
    1.Click Start, click Control Panel, and then double-click Add or Remove Programs.
    2.In the Currently installed programs box, click the "Sanp.Do Smartbar" then click Change or Change/Remove.

    Windows Vista (32bit and 64bit) or Windows 7 (32bit and 64bit)
    1.Click Start, click Control Panel, and then double-click Programs and Features.
    2.In the Currently installed programs box, click the "Sanp.Do Smartbar" then click Change or Change/Remove.

    I canít uninstall the Sanp.Do Smartbar.

    Visit the Sanp.Do download page and reinstall the Smartbar.
    Restart your computer.
    Uninstall the Smartbar again.
    If you still experience the problem, please contact our Support Center.


    I had to do the second option to get rid of it being the default search (I tried their other options for doign this and it didn't work).

    Hope this helped.
    Last edited by tashi; 2012-08-07 at 17:40. Reason: Disabled link and removed email address

  4. #14
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    Oct 2012
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    Default free manual snap.do removal

    -- download and install Spybot S&D (free version)
    -- Download Glary Utilities at glarysoft.com (free version)
    -- Open Glary Utilities
    -- Click Utilities.
    -- Click Modules
    -- Click Internet Assistant
    -- Click Current Settings
    -- Look under "Current Settings" for anything showing "snap.do"
    (i.e. start page, search page, default page URL)
    -- If the "restore setting" is what you want, click those boxes containing snap.do
    -- A Spybot S&D notice stating "Important: Registry change" click "remember" box, and click "yes" or "confirm" or whatever shows up like that, it will be on the left-hand side
    -- Click "Restore Settings"
    -- Restart your browser.
    -- This should have fixed it in all browsers.
    NOTE: I may have missed a click or two, but you get

  5. #15
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    May 2013
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    spybot.jpg
    Quote Originally Posted by jcborland View Post

    Hi,
    I have set my home page to www.google.co.uk but each time I open a new tab the browser gos to :

    http://feed.helperbar.com/?publisher=W3i&dpid=W3i&co=GB&range=73&searchtype=nt&isid=9860

    followed swiftly by :

    http://search.snap.do/?publisher=snapdo&feedid=infospace&dpid=2&isid=9860

    I have run spybot search & destroy and removed what it found but nothing has changed.
    Can anyone help?
    Regards,
    Jim.

    Hi,
    I just read this post and follwing this downloded spybot search and destroy [many thanks spybotsandra ]
    I am having the same problem as Jim, except the website that comes up in place of my homepage - when opening tabs in firefox is
    http://websearch.pu-results.info/?r=2013/05/21

    I have gone to
    'startup tools'
    then 'browser pages'


    spybot.jpg

    however as you can clearly see the http://websearch.pu-results.info/?r=2013/05/21
    page is not listed ...
    plus; I dont recognize any of those pages shown under firefox

    am I in the wrong setting?
    or is this even the right program ?
    any assistance would be much appreciated thank you

  6. #16
    Junior Member
    Join Date
    Aug 2013
    Posts
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    Default Snapdo home page and start tab easy solution (Chrome)

    I had the same problem in chrome. I'd uninstalled all the software, run malwarebytes and gotten rid of everything but the start page for a new tab and home page kept going to snapdo. Fix is so easy I'm mad at myself for not figuring it out. My problem and solution was through Chrome, not firefox or IExplorer, but try to find equivalent settings.

    To fix the startup page:
    In Chrome (2013) go to Settings - On Start Up - change "Open a specific page or pages" option to a different page (or, as I do select "Open the new tab page")

    To fix the home page:
    In Chrome (2013) go to Settings - Appearance - Show Home Button - Click "Change" and set it to whatever you want the home page to be.

    Sorry, don't know how to change these settings in Firefox or IExplorer.

    Remember, this is after you uninstall the software and run malwarebytes or something similar and have all that cleared up.
    Quote Originally Posted by zixyminx View Post
    spybot.jpg


    Hi,
    I just read this post and follwing this downloded spybot search and destroy [many thanks spybotsandra ]
    I am having the same problem as Jim, except the website that comes up in place of my homepage - when opening tabs in firefox is
    http://websearch.pu-results.info/?r=2013/05/21

    I have gone to
    'startup tools'
    then 'browser pages'


    spybot.jpg

    however as you can clearly see the http://websearch.pu-results.info/?r=2013/05/21
    page is not listed ...
    plus; I dont recognize any of those pages shown under firefox

    am I in the wrong setting?
    or is this even the right program ?
    any assistance would be much appreciated thank you

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