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utah1
2011-12-12, 22:36
I've got 2 PC (one with Windows 7, IE 8, the other with Vista, IE 8). Both have Spybot 1.6.2. Vista PC gives me options on what to remove, the Windows 7 PC doesn't. I'm new to SB, please advise how to get the Windows 7 PC to give me removal optios. Especially how to get rid of cookies (I've gone through the ignore cookies and marked what I want to keep, but it's keeping all cookies). Thanks Utah1

spybotsandra
2011-12-13, 11:25
Hello,

Did you open Spybot with a right click and choose "run as administrator/take ownership" (http://www.safer-networking.org/en/faq/42.html)?

Best regards
Sandra
Team Spybot

utah1
2011-12-15, 18:25
Sandra -

Sorry to take so long, didn't have the problem PC available for awhile.

Yes, I tried running as an administrator, no difference.

Utah1

spybotsandra
2011-12-15, 18:36
Hello,

What happens if you click on fix the found items?

Best regards
Sandra
Team Spybot

utah1
2011-12-16, 04:28
Sandra -

Fix problems is grayed out.

utah1

spybotsandra
2011-12-16, 11:20
Hello,

Then I guess you do not have admin rights after all.
Please rightclick the Spybot icon, select Properties, Compatibility Tab, and under Privilege level, checkmark "Run this program as an administrator", then click Apply, and OK.

Best regards
Sandra
Team Spybot

utah1
2011-12-16, 18:13
Sandra -

I didn't have administrators rights, howeveer, it made no difference. Cookies are still there, fix problems is still grayed out and the program thinks there are no problems.

Utah1