I had help a couple of months ago from someone here because my computer has been slow, sticky, and malwarebytes says I had viruses.
http://forums.spybot.info/showthrea...nding-sometimes-and-may-have-malware&p=447417
Anyway It's still not fixed. It was fine for about 10 minutes and once I uninstalled Avast (I had Norton and Avast at the time) it started up with the symptoms that it had before. I have run malwarebytes because of these problems but I have not fixed anything. Here are my two first post logs
aswMBR version 0.9.9.1771 Copyright(c) 2011 AVAST Software
Run date: 2014-01-19 20:56:17
-----------------------------
20:56:17.408 OS Version: Windows x64 6.1.7601 Service Pack 1
20:56:17.408 Number of processors: 4 586 0x2A07
20:56:17.409 ComputerName: CARLA-PC UserName: Carla
20:56:27.790 Initialize success
20:56:52.103 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
20:56:52.108 Disk 0 Vendor: TOSHIBA_ GJ00 Size: 610480MB BusType: 3
20:56:52.287 Disk 0 MBR read successfully
20:56:52.292 Disk 0 MBR scan
20:56:52.297 Disk 0 Windows 7 default MBR code
20:56:52.304 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 117 MB offset 63
20:56:52.314 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 13564 MB offset 245760
20:56:52.328 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 596792 MB offset 28024832
20:56:52.550 Disk 0 scanning C:\Windows\system32\drivers
20:57:28.217 Service scanning
20:57:33.675 Service BHDrvx64 C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20140110.001\BHDrvx64.sys **LOCKED** 5
20:57:36.801 Service ccSet_N360 C:\Windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys **LOCKED** 5
20:57:45.572 Service IDSVia64 C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20140117.001\IDSvia64.sys **LOCKED** 5
20:57:58.882 Service NAVENG C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20140119.004\ENG64.SYS **LOCKED** 5
20:57:59.430 Service NAVEX15 C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20140119.004\EX64.SYS **LOCKED** 5
20:58:12.056 Service SRTSPX C:\Windows\system32\drivers\N360x64\1501000.012\SRTSPX64.SYS **LOCKED** 5
20:58:13.452 Service SymDS C:\Windows\system32\drivers\N360x64\1501000.012\SYMDS64.SYS **LOCKED** 5
20:58:13.761 Service SymEvent C:\Windows\system32\Drivers\SYMEVENT64x86.SYS **LOCKED** 5
20:58:13.939 Service SymIRON C:\Windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS **LOCKED** 5
20:58:14.141 Service SymNetS C:\Windows\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS **LOCKED** 5
20:58:25.250 Modules scanning
20:58:25.267 Disk 0 trace - called modules:
20:58:26.731 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys iaStor.sys hal.dll
20:58:26.745 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005bfa060]
20:58:26.749 3 CLASSPNP.SYS[fffff8800123b43f] -> nt!IofCallDriver -> [0xfffffa8004f03040]
20:58:26.753 5 ACPI.sys[fffff88000d677a1] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa800593a050]
20:58:26.757 Scan finished successfully
21:01:54.947 Disk 0 MBR has been saved successfully to "C:\Users\Carla\Desktop\MBR.dat"
21:01:55.181 The log file has been saved successfully to "C:\Users\Carla\Desktop\aswMBR.txt"
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428 BrowserJavaVersion: 10.45.2
Run by Carla at 20:54:23 on 2014-01-19
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6051.3588 [GMT -5:00]
.
AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\N360.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\N360.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mWinlogon: Userinit = userinit.exe,
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\IPS\ipsbho.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\coieplg.dll
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [DivXMediaServer] C:\Program Files (x86)\DivX\DivX Media Server\DivXMediaServer.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\Carla\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ERUNTA~1.LNK - C:\Program Files (x86)\ERUNT\AUTOBACK.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
DPF: {5EA13312-8764-496F-B4AB-F7A872B51E14} - hxxps://oovoowww3-a.akamaihd.net/oovoomelink/oovoome/webvc/ooVooWeb.dll
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18}\2656C6B696E6E2432336 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18}\84F4D454D263938323 : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18}\B4B47393A4 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18}\E4544574541425 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{C077BD2A-A1D4-4AF2-8DDA-9A3999F1A78C} : DHCPNameServer = 10.1.10.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine64\21.1.0.18\CoIEPlg.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine64\21.1.0.18\CoIEPlg.dll
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [QuickSet] c:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
x64-Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
x64-Run: [BTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Carla\AppData\Roaming\Mozilla\Firefox\Profiles\vvk1xh17.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxps://www.google.com/
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Carla\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1202122.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1204144.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-8-23 55856]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys [2013-11-27 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys [2013-11-27 1147480]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20140110.001\BHDrvx64.sys [2014-1-14 1526488]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys [2013-11-27 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20140117.001\IDSviA64.sys [2014-1-18 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys [2013-11-27 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-11-27 590936]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-8-23 89600]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2010-11-3 897088]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-9-21 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-9-21 701512]
R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\N360.exe [2013-11-27 264360]
R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2012-1-13 1153368]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2010-11-29 16120]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2010-11-3 1298496]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2011-8-23 176096]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-1-10 137648]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-8-9 317440]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-3-21 25928]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-8-9 80384]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-8-9 181248]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-8-9 406632]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2011-3-24 148360]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-3-1 161384]
S3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\System32\drivers\btmaux.sys [2010-11-4 58128]
S3 btmhsf;btmhsf;C:\Windows\System32\drivers\btmhsf.sys [2010-10-19 274432]
S3 BTWAMPFL;BTWAMPFL;C:\Windows\System32\drivers\btwampfl.sys [2011-11-9 349224]
S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2011-11-9 39464]
S3 iBtFltCoex;iBtFltCoex;C:\Windows\System32\drivers\iBtFltCoex.sys [2010-11-4 59904]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-12-12 111616]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-12-17 340240]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-8-9 250984]
S3 tihub3;TI USB3 Hub Service;C:\Windows\System32\drivers\tihub3.sys [2011-8-9 131656]
S3 tixhci;TI XHCI Service;C:\Windows\System32\drivers\tixhci.sys [2011-8-9 399944]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-8-24 59392]
S3 TurboBoost;Intel(R) Turbo Boost Technology Monitor 2.0;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2010-11-29 149504]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-8-25 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== File Associations ===============
.
FileExt: .inf: inffile=C:\Windows\System32\NOTEPAD.EXE %1 [UserChoice]
.
=============== Created Last 30 ================
.
2014-01-15 01:13:56 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-01-15 01:13:50 53248 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2014-01-15 01:13:46 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2014-01-15 01:13:46 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2014-01-15 01:13:46 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2014-01-15 01:13:46 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2014-01-15 01:13:46 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2014-01-15 01:13:46 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2014-01-15 01:13:41 376768 ----a-w- C:\Windows\System32\drivers\netio.sys
.
==================== Find3M ====================
.
2013-12-11 05:49:23 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 05:49:23 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-30 03:10:44 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2013-11-30 03:10:44 194048 ----a-w- C:\Windows\SysWow64\elshyph.dll
2013-11-27 08:29:10 177752 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-11-26 10:19:07 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2013-11-26 10:18:23 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07 66048 ----a-w- C:\Windows\System32\iesetup.dll
2013-11-26 09:46:25 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-11-26 09:18:09 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2013-11-26 09:16:57 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2013-11-26 08:35:02 5769216 ----a-w- C:\Windows\System32\jscript9.dll
2013-11-26 08:28:16 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12 4243968 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-11-26 08:02:16 1995264 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-11-26 07:32:06 1928192 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57 2334208 ----a-w- C:\Windows\System32\wininet.dll
2013-11-26 06:33:33 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-11-23 18:26:20 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-11-12 02:23:09 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-11-12 02:07:29 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2013-10-30 02:32:01 335360 ----a-w- C:\Windows\System32\msieftp.dll
2013-10-30 02:19:52 301568 ----a-w- C:\Windows\SysWow64\msieftp.dll
.
============= FINISH: 20:54:54.54 ===============
Yes, because everytime I clear cookies,uninstall a program, or update something the computer gets sticky. I just assumed it was because we had uninstalled avast which was a little more difficult than just uninstalling. It usually only lasts a couple of restarts and then stops. Unfortunately, this has been getting progressively worse and I work 4 jobs and just don't have time to sit on the computer long enough to fool around with this thing.
http://forums.spybot.info/showthrea...nding-sometimes-and-may-have-malware&p=447417
Anyway It's still not fixed. It was fine for about 10 minutes and once I uninstalled Avast (I had Norton and Avast at the time) it started up with the symptoms that it had before. I have run malwarebytes because of these problems but I have not fixed anything. Here are my two first post logs
aswMBR version 0.9.9.1771 Copyright(c) 2011 AVAST Software
Run date: 2014-01-19 20:56:17
-----------------------------
20:56:17.408 OS Version: Windows x64 6.1.7601 Service Pack 1
20:56:17.408 Number of processors: 4 586 0x2A07
20:56:17.409 ComputerName: CARLA-PC UserName: Carla
20:56:27.790 Initialize success
20:56:52.103 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
20:56:52.108 Disk 0 Vendor: TOSHIBA_ GJ00 Size: 610480MB BusType: 3
20:56:52.287 Disk 0 MBR read successfully
20:56:52.292 Disk 0 MBR scan
20:56:52.297 Disk 0 Windows 7 default MBR code
20:56:52.304 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 117 MB offset 63
20:56:52.314 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 13564 MB offset 245760
20:56:52.328 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 596792 MB offset 28024832
20:56:52.550 Disk 0 scanning C:\Windows\system32\drivers
20:57:28.217 Service scanning
20:57:33.675 Service BHDrvx64 C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20140110.001\BHDrvx64.sys **LOCKED** 5
20:57:36.801 Service ccSet_N360 C:\Windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys **LOCKED** 5
20:57:45.572 Service IDSVia64 C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20140117.001\IDSvia64.sys **LOCKED** 5
20:57:58.882 Service NAVENG C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20140119.004\ENG64.SYS **LOCKED** 5
20:57:59.430 Service NAVEX15 C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20140119.004\EX64.SYS **LOCKED** 5
20:58:12.056 Service SRTSPX C:\Windows\system32\drivers\N360x64\1501000.012\SRTSPX64.SYS **LOCKED** 5
20:58:13.452 Service SymDS C:\Windows\system32\drivers\N360x64\1501000.012\SYMDS64.SYS **LOCKED** 5
20:58:13.761 Service SymEvent C:\Windows\system32\Drivers\SYMEVENT64x86.SYS **LOCKED** 5
20:58:13.939 Service SymIRON C:\Windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS **LOCKED** 5
20:58:14.141 Service SymNetS C:\Windows\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS **LOCKED** 5
20:58:25.250 Modules scanning
20:58:25.267 Disk 0 trace - called modules:
20:58:26.731 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys iaStor.sys hal.dll
20:58:26.745 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005bfa060]
20:58:26.749 3 CLASSPNP.SYS[fffff8800123b43f] -> nt!IofCallDriver -> [0xfffffa8004f03040]
20:58:26.753 5 ACPI.sys[fffff88000d677a1] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa800593a050]
20:58:26.757 Scan finished successfully
21:01:54.947 Disk 0 MBR has been saved successfully to "C:\Users\Carla\Desktop\MBR.dat"
21:01:55.181 The log file has been saved successfully to "C:\Users\Carla\Desktop\aswMBR.txt"
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428 BrowserJavaVersion: 10.45.2
Run by Carla at 20:54:23 on 2014-01-19
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6051.3588 [GMT -5:00]
.
AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\N360.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\N360.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mWinlogon: Userinit = userinit.exe,
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\IPS\ipsbho.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\coieplg.dll
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [DivXMediaServer] C:\Program Files (x86)\DivX\DivX Media Server\DivXMediaServer.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\Carla\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ERUNTA~1.LNK - C:\Program Files (x86)\ERUNT\AUTOBACK.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
DPF: {5EA13312-8764-496F-B4AB-F7A872B51E14} - hxxps://oovoowww3-a.akamaihd.net/oovoomelink/oovoome/webvc/ooVooWeb.dll
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18}\2656C6B696E6E2432336 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18}\84F4D454D263938323 : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18}\B4B47393A4 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6644228F-02DE-4AD4-87A1-8D5284F2BE18}\E4544574541425 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{C077BD2A-A1D4-4AF2-8DDA-9A3999F1A78C} : DHCPNameServer = 10.1.10.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine64\21.1.0.18\CoIEPlg.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine64\21.1.0.18\CoIEPlg.dll
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [QuickSet] c:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
x64-Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
x64-Run: [BTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Carla\AppData\Roaming\Mozilla\Firefox\Profiles\vvk1xh17.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxps://www.google.com/
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Carla\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1202122.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1204144.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-8-23 55856]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys [2013-11-27 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys [2013-11-27 1147480]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20140110.001\BHDrvx64.sys [2014-1-14 1526488]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys [2013-11-27 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20140117.001\IDSviA64.sys [2014-1-18 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys [2013-11-27 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-11-27 590936]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-8-23 89600]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2010-11-3 897088]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-9-21 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-9-21 701512]
R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\N360.exe [2013-11-27 264360]
R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2012-1-13 1153368]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2010-11-29 16120]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2010-11-3 1298496]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2011-8-23 176096]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-1-10 137648]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-8-9 317440]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-3-21 25928]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-8-9 80384]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-8-9 181248]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-8-9 406632]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2011-3-24 148360]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-3-1 161384]
S3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\System32\drivers\btmaux.sys [2010-11-4 58128]
S3 btmhsf;btmhsf;C:\Windows\System32\drivers\btmhsf.sys [2010-10-19 274432]
S3 BTWAMPFL;BTWAMPFL;C:\Windows\System32\drivers\btwampfl.sys [2011-11-9 349224]
S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2011-11-9 39464]
S3 iBtFltCoex;iBtFltCoex;C:\Windows\System32\drivers\iBtFltCoex.sys [2010-11-4 59904]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-12-12 111616]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-12-17 340240]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-8-9 250984]
S3 tihub3;TI USB3 Hub Service;C:\Windows\System32\drivers\tihub3.sys [2011-8-9 131656]
S3 tixhci;TI XHCI Service;C:\Windows\System32\drivers\tixhci.sys [2011-8-9 399944]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-8-24 59392]
S3 TurboBoost;Intel(R) Turbo Boost Technology Monitor 2.0;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2010-11-29 149504]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-8-25 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== File Associations ===============
.
FileExt: .inf: inffile=C:\Windows\System32\NOTEPAD.EXE %1 [UserChoice]
.
=============== Created Last 30 ================
.
2014-01-15 01:13:56 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-01-15 01:13:50 53248 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2014-01-15 01:13:46 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2014-01-15 01:13:46 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2014-01-15 01:13:46 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2014-01-15 01:13:46 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2014-01-15 01:13:46 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2014-01-15 01:13:46 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2014-01-15 01:13:41 376768 ----a-w- C:\Windows\System32\drivers\netio.sys
.
==================== Find3M ====================
.
2013-12-11 05:49:23 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 05:49:23 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-30 03:10:44 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2013-11-30 03:10:44 194048 ----a-w- C:\Windows\SysWow64\elshyph.dll
2013-11-27 08:29:10 177752 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-11-26 10:19:07 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2013-11-26 10:18:23 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07 66048 ----a-w- C:\Windows\System32\iesetup.dll
2013-11-26 09:46:25 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-11-26 09:18:09 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2013-11-26 09:16:57 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2013-11-26 08:35:02 5769216 ----a-w- C:\Windows\System32\jscript9.dll
2013-11-26 08:28:16 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12 4243968 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-11-26 08:02:16 1995264 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-11-26 07:32:06 1928192 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57 2334208 ----a-w- C:\Windows\System32\wininet.dll
2013-11-26 06:33:33 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-11-23 18:26:20 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-11-12 02:23:09 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-11-12 02:07:29 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2013-10-30 02:32:01 335360 ----a-w- C:\Windows\System32\msieftp.dll
2013-10-30 02:19:52 301568 ----a-w- C:\Windows\SysWow64\msieftp.dll
.
============= FINISH: 20:54:54.54 ===============
Preliminary question, then I will merge my post and your response into the first post.
The original topic was started in November 2013, if the issue started again after ten minutes is there a reason you did not report this event to your helper in the open thread at that time?
Yes, because everytime I clear cookies,uninstall a program, or update something the computer gets sticky. I just assumed it was because we had uninstalled avast which was a little more difficult than just uninstalling. It usually only lasts a couple of restarts and then stops. Unfortunately, this has been getting progressively worse and I work 4 jobs and just don't have time to sit on the computer long enough to fool around with this thing.
Last edited by a moderator: