Can't connect to server?

Set Up Error

Hello,
I just uninstalled version 1.4.6 and I just tried re-installing version 1.5.2 as for install seems to be working for some people.

I am still getting the same server error message that I was getting on Feb. 23rd, "the server name or address could not be resolved.

I now have no bot protection. :sad:

Do you have any suggestions for me?

Thank you.
 
Hello,

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation".
The updates can be downloaded later on.

For more information on updating please have a look at this link on our website:
http://www.safer-networking.org/en/howto/update.html
You can also download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link.
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot
 
firewall blocks update

I just downloaded version 1.5.2. The automatic update feature froze. However I ignored the feature and worked through the original download withOUT updating (used ctrl+alt+del on Update which claimed to be "not responding"). After the 1.5.2 finished its first scan, I then tried to update but ran into the same "not resonding"; however nothing worked THIS TIME within my browser. So I reloaded, attempted to access internet, discovered no connection, etc; reloaded a second, third, fourth time and eventually regained my internet connection. I attempted several updates via the many different buttons all within Spybot but each attempt ran into same problem. I then shut down my firewall, attempted the update, and was successful.

Apparently the update feature within 1.5.2 does not pass Zone Alarm's firewall unless Spybot is granted permission. Since the update does not trigger a request for permission, ZA denies it. How do I go about allowing the update to access the internet through ZA's firewall without shutting ZA down?
 
I don't use Zone Alarm,so these instructions could be a bit iffy.But,in Zone Alarm,select Program Control->Programs.
In the Programs column,look for a program titled Updater for Spybot S&D (or sdupdate.exe,perhaps)click it,then select Allow from the shortcut menu.
 
Zenobia said:
....But,in Zone Alarm,select Program Control->Programs.
In the Programs column,look for a program titled Updater for Spybot S&D (or sdupdate.exe,perhaps)click it,then select Allow from the shortcut menu.
Click to expand...

Zenobia,

Unfortunately, the Spybot program does not appear in the location that you reference, and this is the problem: Spybot does not trigger a reason for Zone Alarm to list Spybot (in any form) in the Programs Control -- consequently, there appears to be no way for a request or a denial of privileges, and I do not know how to list programs in ZA manually. I suspect that I need to enter my registry in order to do that.

Thanks
 
Ah,okay.My firewall does it differently.
I see these directions to add a program to the programs list in Zone Alarm.
Select Programs Control,Programs,then click Add.The Add Program dialog should appear.Locate the program you wish to add,then click Open.In your case,you would probably go to C:\(or your main drive letter)Program Files\Spybot - Search & Destroy,then find SDUpdate.exe,then click Open.

There are User Guides here,if they apply to your version of Zone Alarm:
http://www.zonealarm.com/store/content/support/zass/zassMain.jsp
 
Zenobia said:
...Select Programs Control,Programs,then click Add.The Add Program dialog should appear.Locate the program you wish to add,then click Open.... find SDUpdate.exe,then click Open.

There are User Guides here,if they apply to your version of Zone Alarm:
http://www.zonealarm.com/store/content/support/zass/zassMain.jsp
Click to expand...

Zenobia,

Thanks for working with me.

Unfortunately (for me), I have never updated my ZA to a newer version than 2.6.362 (a very old version).

There is no "ADD" button in version 2.6.362.

My current workaround though works (i.e. shut down ZA before attempting the SDUpdate) . Without shutting down, I continually receive a FATAL EXCEPTION error, and the only recovery is to reboot. This leads me to believe that Spybot's SDUpdate.exe is the root cause of the problem, and not Zone Alarm. Nevertheless, I shall attempt an update for the ZA provided that one still exists for Windows 98.

In order to save you further frustrations with me,...I have downloaded Spybot 1.5.2 and updated it as of today; so I really do not have any problem with Spybot.

Thank you again for your persistence, as well as the ZA link.
 
no update

Hello all

I have read this thread & the one a little further down the page which is headed I cannot update. Feeling worried now because I still cannot update the latest version of Spy bot I also have Adaware & that too will not update.

Is there some sort of big attack against anti spy programs?
Does it have anything to do with the attack on home routers that I read elsewhere on the Adaware site?

:fear:

Lacanox
 
Are you having difficulty with d/l S&D?
If so, just say gimme in a post here and I will up it wherever for you.
Size is 9.27Mb
If that fails I will email it to you in bits!!!!

There are more ways to skin a cat than running it over with a Police Car.
 
Can't download

On the file Download box it shows "Getting File Information" then "resolving www.safer-networking.org in the Status line. Then an error box saying "The server name or address could not be resolved."
Nothing downloads.
Help!!
 
Cannot install - a connection with the server could not be established

I tried to install spybot on two computers yesterday (29/03/08) but i am having the same error message - a connection with the server could not established - any recommendations as i am new to this...snd i hsve tried downloading the software through other links on the spybot webpage but no luck there either. Thanks
 
Hi,

Well, to make a long story short:


1. I had the following message during installation of 1.6.0.30: "can't coonect to server". So I followed the advise and I got another message:

"Can't retrieve the file into update"



I would like to know what to do and especially what should I tell other users who have the same problem?


Thanks for your answers.
 
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