Spybot freezes when correcting problems

2

2tallbill

New member
I read the similar threads and I seem to have a different problem.

I am using Spybot 1.5.2 and updated it today.

When I tell it to correct the problems it freezes and I have to use task manager to shut it down.

I know as much about time travel (which is very little) as I do fixing computer problems.

Here is some information about my computer
I use XP with service pack 2
I use Monzilla firefox
I don't have the admin password. It was lost some time ago

My computer used to be a company computer (it belongs to me now) and the company used a paid version of AVG which has expired. AVG will not let me use the free version now. They want me to buy it again.

Any help is appreciated


Thank you,


Bill

PS is there a way to subscribe to this thread so that I can get an email when a reply is made?
 
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Could you do this?No need to try to get Spybot to try to fix anything this time,where it's freezing.I just want to have a peek at what Spybot is freezing on,for more info.
  1. Open SpyBot.
  2. Check for problems.
  3. When the scan completes, right click on the results list, select "Copy results to clipboard".
  4. Paste (Ctrl+V) those results here.

Is it possible that a business edition version of AVG is on the computer,where it used to be a company computer?

Yes,please see here about email notification:
http://forums.spybot.info/faq.php?faq=vb_read_and_post#faq_vb_email_notification
 
I tried, but control V is not pasting. When I went back to the spybot results the spybot screen was blank (white) When I right click on the screen here the paste option is light grey and doesn't work.

I will try again,
 
Apparently I can't copy the results to the clipboard and again the Spybot screen went completely blank (white)

Here is what it said before I tried to save it to the clipboard or to file
Common Dialogs: 1 entry
Cookie: 1 entry
Hitbox: 5 entry
Log: 3 entry


About AVG yes, I think that there is a business version of AVG on this computer but it has expired and now wants me to renew it for a fee. It will not allow a free version to be installed.

Thank you,

Bill
 
Okay,don't worry about copy and pasteing the results here.

Try scanning with Spybot once again,and this time just select Hitbox(the item in red) to be fixed,wait a little bit,and see if Spybot freezes then.Please let me know if it fixes it or freezes,and post back.

If you would like to try a different antivirus,there is another free antivirus available,called antivir.
http://www.free-av.com/en/download/index.html
If you did decide to download antivir,you should uninstall AVG first.

Or,if you would like to stick with AVG,their free AVG support section is here:
http://free.grisoft.com/ww.help
This is the link to paid AVG support:
http://www.grisoft.com/ww.support
I was unsure when reading if you're still eligible for interactive customer support,where your business version has expired,but you could give it a try.

It would be best if you chose one or the other.Please see here for details:
http://www.worldstart.com/tips/tips.php/3826
 
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I downloaded antivir, and updated it. I ran it and removed a trojan.

Then I ran spybot and came up with different problems than I did the previous time. The problems in red were Ad revolver, BFast and Zedo. I tried to correct the problems in red and it froze.

I ran it again and only tried to correct one problem. "Ad revolver" and it froze again.

Any additional help would be appreciated.

Thank you,

Bill
 
To prevent any further infection I recommend installing XP Service Pack 3 when it becomes fully avaliable in a few days time.
 
Good,I'm glad you downloaded an unexpired antivirus. :)
Have you been noticing any other problems on your computer,besides Spybot freezing?Any popups,slowness,or anything like that?
Can you recall the name of the trojan that antivir deleted?

Ad revolver, BFast and Zedo are listed in Spybot as tracking cookies.About the best way I can describe them is as a minimal spyware threat.

Try running a Spybot scan in safe mode,and see if Spybot freezes when fixing problems then.I put a link to how to boot into safe mode below,in case you need it.
http://www.computerhope.com/issues/chsafe.htm
Go ahead and fix the green items,too,if you normally do select usage tracks to be fixed.(Green items are optional.)
Please let me know how it goes.
 
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I went to the events in Avira to find the trojan TR/Starter.H' [trojan]
Action(s) taken:
The file was deleted!

Spybot freezes in safe mode as well. I guess I should have indicated that previously.

The computer often gets much slower. I usually run a program called windows cleanup! which seems to speed things up for a while.

Any additional help would be appreciated.


Thank you,

Bill
 
I went to the events in Avira to find the trojan TR/Starter.H' [trojan]
Click to expand...
Thanks for looking that up for me. :)

Ok,maybe try running Windows Cleanup! once again.
In addition,could you please do this:
spybotsandra said:
Clean your Cache and Cookies in Firefox (In case you also have
Firefox installed):

* Go to Tools > Options.
* Click Privacy in the menu on the left side of the Options window.
* Click the Clear button located to the right of each option
(History, Cookies, Cache).
* Click OK to close the Options window
Alternatively, you can clear all information stored while browsing
by clicking Clear All.
A confirmation dialog box will be shown before clearing the
information.
Click to expand...

After that is done,try scanning with Spybot.If any problems or tracks are still found,try fixing them,and see if Spybot freezes.Please let me know how it goes.
 
Zenobia said:
Ad revolver, BFast and Zedo are listed in Spybot as tracking cookies.About the best way I can describe them is as a minimal spyware threat.
Click to expand...

:laugh: Some people do not consider these tracking cookies a threat. Just a "threat" to privacy. Lols. @2tallbill, we can clean them (browser tracks) with a all-in-one tool called, CCleaner.
 
drragostea said:
:we can clean them (browser tracks) with a all-in-one tool called, CCleaner.
Click to expand...

drragostea
CCleaner is a tool, and like any other tool, in good hands it can be used to good purpose, but please consider when recommending this type of program to others it that in inexperienced hands it can be like handing a chainsaw to a child - the result could well be a disaster.
 
Yes,drragostea,that's why I called them a minimal spyware threat.But,Spybot should not freeze when fixing problems,including red cookies or usage tracks,and that's mainly what I'm concerning myself with here. :)

2tallbill said:
I am using Spybot 1.5.2 and updated it today.
Click to expand...
2tallbill,did Spybot just start freezing when fixing problems after you updated on May 1st,or was it freezing before that?
 
I tried Spybot in safe mode and it froze when I tried to remove the log.
It did not show the same problems that it did when I tried it in regular mode.

It was frozen in regular mode as well

Any help would be appreciated,


Bill
 
When you tell Spybot to fix the problems and usage tracks,does a confirmation dialog pop-up,and it freezes afterwords,or does it just freeze as soon as you click 'Fix selected problems'?

Were you having the freezing problems before you updated on May 1st,or did Spybot only start freezing when fixing after that?

If you've scanned with Spybot at any time,and didn't try to fix any problems,have you noticed if Spybot hung when you were closing it?

Also,did you try running Windows Cleanup!,and clearing the cache and cookies in Firefox after that,before scanning with Spybot the last time?And,roughly how long is it taking for Spybot to scan your computer?

Do you have any other antispyware applications on your computer?
 
Ok, I made the changes that you asked me in Firefox and I ran spybot again both in safe mode and in normal mode. It freezes every time when I ask it to remove something.

Any additional help would be appreciated.

Thank you,


Bill
 
When you tell Spybot to fix the problems and usage tracks,does a confirmation dialog pop-up,and it freezes afterwords,or does it just freeze as soon as you click 'Fix selected problems'?

Were you having the freezing problems before you updated on May 1st,or did Spybot only start freezing when fixing after that?

If you've scanned with Spybot at any time,and didn't try to fix any problems,have you noticed if Spybot hung when you were closing it?

Did you also run Windows Cleanup?Roughly how long is it taking for Spybot to scan your computer?

Do you have any other antispyware applications on your computer?
 
I usually first run cleanup because there are less files for spybot to check which takes somewhere in the neighborhood of 35 to 45 minutes to complete.

I ran a spybot check before making this post to check exactly how much time it took, but got side tracked and forgot about it. On this recent check it found 17 problems:

AdRevolver In RED 3 entries
Cache one entries
Common Dialogs one entries
Cookie two entries
History one entries
HitBox In RED 4 entries
HitsLink In RED one entries
Log 4 entries

I told spybot to fix selected problems (the red ones) and nothing happened it simply froze, so no dialog box popped up.

I have Ad-Aware SE,

Before coming to this forum I googled "spybot keeps freezing" and found a different blog explaining to download "FREE" various software fixes.

So being the idiot that I am I downloaded some of them. When I started using them I realized that to remove the problems these "FREE" fixes actually cost money. I removed all of them except eTrust PestPatrol. I would have removed it but I can't find it on the list from add remove programs on the control panel.

Please note that I had the problems with spybot before I downloaded the program in my attempts to fix my computer. I still would like to remove the eTrust program since it seems to have no real purpose and it was recommended by using dubious and misleading methods.

Any additional help would be appreciated.

Thank you,

Bill
 
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