I'm stuck.....

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Need to clear out the Java cache.

To clear the Java Runtime Environment (JRE) cache, do this:
  • Click Start Orb > Control Panel.
  • Click on Programs
  • Double-click the Java icon.
    - The Java Control Panel appears.
  • Click "Settings" under Temporary Internet Files.
    - The Temporary Files Settings dialog box appears.
  • Click "Delete Files" at the bottom.
    - The Delete Temporary Files dialog box appears with options to delete:
    • Applications and Applets
    • Trace and Log Files
  • Click "OK".
  • Click "OK" on the Temporary Files Settings window.
  • Close the Java Control Panel.

It appears you may have some infected emails in your Outlook folders. There is no easy way to clear these out with Kaspersky. You can try scanning with your Antivirus, and see if that will clear them out. Or go in and manually delete any suspicious emails/attachments. Do not open them.

We can also clean up any of the tools that were used.

Uninstall Combofix
  • Click START then RUN
  • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the /U, it needs to be there.
The above procedure will:
  • Delete the following: ComboFix and its associated files and folders.
  • Reset the clock settings.
  • Hide file extensions, if required.
  • Hide System/Hidden files, if required.
  • Reset System Restore.

Run OTL and click on the CleanUp button. Reboot if asked.


Let's also check for any security updates that may be needed.

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
 
IndiGenus said:
Need to clear out the Java cache.

To clear the Java Runtime Environment (JRE) cache, do this:
  • Click Start Orb > Control Panel.
  • Click on Programs
  • Double-click the Java icon.
    - The Java Control Panel appears.
  • Click "Settings" under Temporary Internet Files.
    - The Temporary Files Settings dialog box appears.
  • Click "Delete Files" at the bottom.
    - The Delete Temporary Files dialog box appears with options to delete:
    • Applications and Applets
    • Trace and Log Files
  • Click "OK".
  • Click "OK" on the Temporary Files Settings window.
  • Close the Java Control Panel.
Click to expand...

After going to the control panel and clicking programs Java is not a choice.....any other way there?
 
I figured out Java - it's done.
combo-fix is deleted
OTL is done
here is the log:

Results of screen317's Security Check version 0.99.1
Windows Vista Service Pack 1 (UAC is enabled)
Out of date service pack!!
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
WMIC entry does not exist for antivirus; attempting automatic update.
``````````````````````````````
Anti-malware/Other Utilities Check:
Ad-Aware
Spybot - Search & Destroy
HijackThis 2.0.2
Java(TM) SE Runtime Environment 6 Update 1
Adobe Flash Player 10
``````````````````````````````
Process Check:
objlist.exe by Laurent
Windows Defender MSASCui.exe
Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
``````````````````````````````
DNS Vulnerability Check:
Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

`````````End of Log```````````
 
What are you running for an Antivirus program? If any?

Even though the security check doesn't state so, Java is out of date.

Please download JavaRa to your desktop and unzip it to its own folder

Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
Accept any prompts.
Open JavaRa.exe again and select Search For Updates.
Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

Also, you should update to SP2 for Vista. This can be done by running Windows Update, or going to the MS site. Or through IE (Tools, Windows Upate).
 
JAVA is completed......
I did the windows update and before I knew it -- it was updating for SP3. Is that OK?
I was using AVG but sometime during this mess I was prompted to uninstall it....
 
I did the windows update and before I knew it -- it was updating for SP3. Is that OK?
Click to expand...
yes, that's fine


I was using AVG but sometime during this mess I was prompted to uninstall it....
Click to expand...
Okay, I'll give you my whole wrap up which will give you a couple other free options if you'd like to try one.

In addition to updating and using what you currently have you may want to consider the following:

Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. Here is a list of some free and evaluation versions to try:
Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
A tutorial on installing & using this product can be found here:
Using SpywareBlaster to protect your computer from Spyware and Malware

Install Winpatrol -
Use Winpatrol to take control of your PC and provide another layer of security.
Help file and tutorial can be found Here

Block unwanted parasites with a custom hosts file -
http://www.mvps.org/winhelp2002/hosts.htm

Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly or set your computer to receive automatic updates. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Update all of your Anti-Malware programs regularly - Make sure you update all the programs I have listed and the ones you are currently running regularly. Without regular updates you Will Not be protected when new malicious programs are released.

Keep your applications up to date -
Use Secunia Personal Software Inspector to help stay on top of application updates that could leave your PC vulnerable to attack.

I'll leave the thread open a few days in case you have questions or issues.

Regards,
Dave
 
:) thank you SO much for all of your help! I have finished as you have recommended and everything seems to be running GREAT! I truly appreciate the time you have taken and all of the help you have offered. I was at my wits end and I really didn't know what to do next........

Thanks again!
Christy
 
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