update error

S

stumpyhawk

New member
i just installed spy bot but it will not up date, i keep getting error message>error retrieving update info file. installed ver.1.62.4.6 I am currently using xp pro.
 
Hello,

1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).

This information is also available in our How-To section (including a screenshot).

2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.

3. If nothing else works, you can still use the manual updater, which is available on the website: the Detection Update.
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater,
please ignore that - this will be fixed with the next release)

Best regards
Sandra
Team Spybot
 
error updateing spy bot

i followed your instructions and proxy setting was not checked and tried going to get the manual up dater i was redirected to ask web page
 
Last edited:
error updating spy bot

i followed your instructions and proxy setting was not checked and tried going to get the manual up dater i was redirected to ask web page
 
error updateing spybot

I am having big problem updating spy bot , tried getting to the manual up date or down load page, when i click i get redirected to the ask web page. i believe i got a virus i really do no know were to start. can some one help
 
Last edited by a moderator:
Hello stumpyhawk,
stumpyhawk said:
i believe i got a virus i really do no know were to start.
Click to expand...

Do you have other security software installed, such as an up to-date anti virus program?

Does your XP Pro Operating System have a Service Pack installed, if so which one. :)

Best regards.
 
tashi said:
Hello stumpyhawk,


Do you have other security software installed, such as an up to-date anti virus program?

Does your XP Pro Operating System have a Service Pack installed, if so which one. :)

Best regards.
Click to expand...
I am running serice pack 3 and running avg up to date
 
error updateing spybot

I am running service pack 3 and running avg up to date. and am i suppose use reply or quote when answering back
 
spybotsandra said:
Hello,

1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).

This information is also available in our How-To section (including a screenshot).

2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.

3. If nothing else works, you can still use the manual updater, which is available on the website: the Detection Update.
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater,
please ignore that - this will be fixed with the next release)

Best regards
Sandra
Team Spybot
Click to expand...
hi, i went and did the setting in the proxy in the update category still wont up date , and tried going to manual up only to get redirected to the ask web page
 
You must log in or register to reply here.
Back
Top