I am trying to help a friend out with their computer but have run into an issue that I am lost on how to fix upon logon 2-3 popups saying that could not run a file in the temp section of there account different files each time, also they use avira which upon logon states that it blocked TR/Krazy.15713 from installing into the temp section I am unsure of what do to and any help would be much appreciated
TR/Krazy.15713 and repeated pop ups?
- Thread starter Shiruba
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tashi
Member of Team Spybot
Hello Shiruba,
http://forums.spybot.info/showthread.php?t=63033Hello Shiruba,
So that everyone is on the same track please see the forum FAQ which also includes instructions for posting preliminary DDS logs for analysis in post #2.
"BEFORE You POST"(Please read this Procedure Before Requesting Assistance)
Then start a new topic providing the DDS logs as shown in that sticky and a link back to this thread. A volunteer analyst will advise you when available.
If DDS won't run and produce a log please start a new topic anyway and explain the situation.
Best regards.
forgive me for sounding tempermental but I seeing as how it isn't my computer I do not have regular access to it if there is know one here who can help me I would greatly appreciate to know so I can stop wasting my valuble time and just reinstall windows on their computer once again I apologize for my being a bit upset just looking for an answer
tashi
Member of Team Spybot
Hello Shiruba,
If you do not have regular access to the computer and cannot produce the correct logs for analysis then the owner of the machine should either consider taking it to a shop or as you say reinstall Windows.
Hope things work out. :greeting:
Best regards.
Our volunteers time is valuable too.
If you do not have regular access to the computer and cannot produce the correct logs for analysis then the owner of the machine should either consider taking it to a shop or as you say reinstall Windows.
Hope things work out. :greeting:
Best regards.
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