Failed to update?
- Thread starter bladerunner52
- Start date
Hi Zenobia
Yes, the two services have "lokales System" under "Anmelden"
The error message when starting Google update
icture below:
The problem with the other software (GData): there occured a fault, I was told by the support to reinstall the software, I did it first on D where it previously was, but it just did not work, only after I installed it on C.
What did droninggo do that it worked ?
Hans
Yes, the two services have "lokales System" under "Anmelden"
The error message when starting Google update
icture below:The problem with the other software (GData): there occured a fault, I was told by the support to reinstall the software, I did it first on D where it previously was, but it just did not work, only after I installed it on C.
What did droninggo do that it worked ?
Hans
Attachments
Last edited:
Okay,it looks like Google Update service is supposed to stop.Thanks for the screenshot. 
Could you click Start,open My Computer,click Tools,then select Folder Options.Go to the View tab,scroll to the bottom of the Advanced settings list.If there's a checkmark beside Use simple file sharing (Recommended),uncheck it,then click Apply and OK.You can recheck it later on.
Rightclick your D:\ partition and select Properties.If there is a Security tab available,click that,then under Group or User Names click System.Does System have Full Control checkmarked,as well as checkmarks for everything else except Special Permissions?There are no checkmarks selected under Deny?
After that,click on Administrators (Yournamehere-PC/Administrators).Does that have Full Control checkmarked,as well as checkmarks for everything else except Special Permissions?There are no checkmarks selected under Deny?
Could you click Start,open My Computer,click Tools,then select Folder Options.Go to the View tab,scroll to the bottom of the Advanced settings list.If there's a checkmark beside Use simple file sharing (Recommended),uncheck it,then click Apply and OK.You can recheck it later on.
Rightclick your D:\ partition and select Properties.If there is a Security tab available,click that,then under Group or User Names click System.Does System have Full Control checkmarked,as well as checkmarks for everything else except Special Permissions?There are no checkmarks selected under Deny?
After that,click on Administrators (Yournamehere-PC/Administrators).Does that have Full Control checkmarked,as well as checkmarks for everything else except Special Permissions?There are no checkmarks selected under Deny?
Ok,thanks.
Today is Wednesday,that's the day Spybot releases antispyware updates,so you ought to install the manual detection updates once again like you did before.Please continue to do so every Wednesday:
http://www.safer-networking.org/dl/
You could try uninstalling Spybot and reinstalling it in your C:\ drive.There's no guarantee it will work,but it's worth a try.
I haven't been able to find a solution on why you're getting an access denied message when trying to start some services.At this point I feel it would be better for you to try to get help from somebody who has more experience than I do with this sort of thing.
Windows XP help is sometimes a bit hard to find,since Microsoft support ended:
http://forums.spybot.info/showthread.php?70051-XP-Microsoft-Countdown
I had a look around,and I found a forum that has a Windows XP forum section.The forum is Bleeping Computer,and this is the XP section:
http://www.bleepingcomputer.com/forums/f/56/windows-xp-home-and-professional/
I had a look through and it is active,and there is somebody answering questions there.If you would like to,you could go on and post how when you try to start some services,you get an error 5 access denied message.
Today is Wednesday,that's the day Spybot releases antispyware updates,so you ought to install the manual detection updates once again like you did before.Please continue to do so every Wednesday:
http://www.safer-networking.org/dl/
You could try uninstalling Spybot and reinstalling it in your C:\ drive.There's no guarantee it will work,but it's worth a try.
I haven't been able to find a solution on why you're getting an access denied message when trying to start some services.At this point I feel it would be better for you to try to get help from somebody who has more experience than I do with this sort of thing.
Windows XP help is sometimes a bit hard to find,since Microsoft support ended:
http://forums.spybot.info/showthread.php?70051-XP-Microsoft-Countdown
I had a look around,and I found a forum that has a Windows XP forum section.The forum is Bleeping Computer,and this is the XP section:
http://www.bleepingcomputer.com/forums/f/56/windows-xp-home-and-professional/
I had a look through and it is active,and there is somebody answering questions there.If you would like to,you could go on and post how when you try to start some services,you get an error 5 access denied message.
Any news on fixing the Update?
I have not been able to update since downloading the new version, as the tool says, in 100 days.
The Updates.log still sayd Aug 14 even though I did the Manual update as mentioned on a previous post on this thread.
If there is no fix, I shall uninstall and go back to good ol' 1.6.2
Is there anyone who the Update works? from reading this thread it seems not.
ps, I have this on my corporate machine so I can go round removign AV etc.
cheers for any assistance
I have not been able to update since downloading the new version, as the tool says, in 100 days.
The Updates.log still sayd Aug 14 even though I did the Manual update as mentioned on a previous post on this thread.
If there is no fix, I shall uninstall and go back to good ol' 1.6.2
Is there anyone who the Update works? from reading this thread it seems not.
ps, I have this on my corporate machine so I can go round removign AV etc.
cheers for any assistance
When you apply manual updates,they don't show in the Updates.logfile,only updates through the program show there.
http://www.safer-networking.org/support/
If you have the Free,Personal or Professional Edition,it's my understanding that they're for home (non-business) users only.However,I'm a home (non-business) user myself,so I could be mistaken.So,if you have Free,Personal or Professional Edition,please contact team spybot,they are needed to answer that.There is a contact page here:
http://www.safer-networking.org/contact/
I'm not certain which category you'd select to ask about that,you'll have to pick one that looks appropriate.
There is a Corporate and sbNet Editions support form available here:
http://www.safer-networking.org/support/
If you have the Free,Personal or Professional Edition,it's my understanding that they're for home (non-business) users only.However,I'm a home (non-business) user myself,so I could be mistaken.So,if you have Free,Personal or Professional Edition,please contact team spybot,they are needed to answer that.There is a contact page here:
http://www.safer-networking.org/contact/
I'm not certain which category you'd select to ask about that,you'll have to pick one that looks appropriate.
diogoalbuquerque
New member
I have a professional license of Spybot search & destroy and cant update today... first time this happened:
"AN Error has occured during antispyware updates:
[00:00.000] Update started...
[00:00.001] [+] Updating Service is active.
[00:00.003] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
[00:00.217] [+] Retrieved update info file.
[00:00.423] [.] Info file part done.
[00:00.428] [.] Testing which updates apply to this version...
[00:00.464] [+] Trojans-C.sbi (version 20141111) needs to be updated (to version 20141119).
[00:00.479] [+] Spyware-C.sbi (version 20141029) needs to be updated (to version 20141119).
[00:00.514] [+] PUPS-C.sbi (version 20141112) needs to be updated (to version 20141119).
[00:00.523] [+] Malware-C.sbi (version 20141105) needs to be updated (to version 20141119).
[00:00.552] [+] Domains.sbs (version 20141008) needs to be updated (to version 20141119).
[00:00.565] [+] Adware-C.sbi (version 20141111) needs to be updated (to version 20141119).
[00:00.571] [.] Downloading updates...
[00:00.580] [+] File "Adware-C.sbi" needs to be downloaded.
[00:00.883] [+] Downloaded archive "Adware-C.sbi-20141119.cab" from http://www.spybotupdates.biz/updates/spybot2/.
[00:00.884] [-] Hash a4100f85b2b2cbbcc42b054bd08a8709 for archive "Adware-C.sbi-20141119.cab" does not match expected hash B1CE7B319CBFACB73DAD8DBDE9135699!
[00:00.887] [+] File "Domains.sbs" needs to be downloaded.
[00:08.507] [+] Downloaded archive "Domains.sbs-20141119.cab" from http://safernet.mirrors.cu.be/spybot2/.
[00:08.514] [-] Hash 06f23a180accd3a0360bca7b31be6322 for archive "Domains.sbs-20141119.cab" does not match expected hash 0D51DDC4A7E8DE14DB4BF6C64D6CC162!
[00:08.518] [+] File "Malware-C.sbi" needs to be downloaded.
[00:08.932] [+] Downloaded archive "Malware-C.sbi-20141119.cab" from http://ftp.234.cz/data/spybot/spybot2/.
[00:08.935] [-] Hash acaca1b7a44b2195dab122b481e44182 for archive "Malware-C.sbi-20141119.cab" does not match expected hash 60F4826279C96E6DA85FE73D2E99E0E2!
[00:08.940] [+] File "PUPS-C.sbi" needs to be downloaded.
[00:09.377] [+] Downloaded archive "PUPS-C.sbi-20141119.cab" from http://www.spybotupdates.com/updates/spybot2/.
[00:09.381] [-] Hash 7ba1751ad6e021d9d1860c16ad148a8f for archive "PUPS-C.sbi-20141119.cab" does not match expected hash 9E11ACF317DDCBE08FA5485FA2476F61!
[00:09.385] [+] File "Spyware-C.sbi" needs to be downloaded.
[00:09.718] [+] Downloaded archive "Spyware-C.sbi-20141119.cab" from http://filehorse.spybot-updates.com/updates/spybot2/.
[00:09.719] [-] Hash 2be6eec2ffe592f45e4622fe4f03f5a1 for archive "Spyware-C.sbi-20141119.cab" does not match expected hash AD2DB11A5E26C78E776BED739EF9E173!
[00:09.721] [+] File "Trojans-C.sbi" needs to be downloaded.
[00:09.970] [+] Downloaded archive "Trojans-C.sbi-20141119.cab" from http://www.spybotupdates.biz/updates/spybot2/.
[00:09.971] [-] Hash 9b5c6785587903264a4805aed9260d2d for archive "Trojans-C.sbi-20141119.cab" does not match expected hash 909381874D2F820937A48E50D0A9902C!
[00:09.972] [+] All files have been processed.
[00:09.974] +++
[00:09.978] [+] Installed 6 updates.
[00:09.982] "
"AN Error has occured during antispyware updates:
[00:00.000] Update started...
[00:00.001] [+] Updating Service is active.
[00:00.003] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
[00:00.217] [+] Retrieved update info file.
[00:00.423] [.] Info file part done.
[00:00.428] [.] Testing which updates apply to this version...
[00:00.464] [+] Trojans-C.sbi (version 20141111) needs to be updated (to version 20141119).
[00:00.479] [+] Spyware-C.sbi (version 20141029) needs to be updated (to version 20141119).
[00:00.514] [+] PUPS-C.sbi (version 20141112) needs to be updated (to version 20141119).
[00:00.523] [+] Malware-C.sbi (version 20141105) needs to be updated (to version 20141119).
[00:00.552] [+] Domains.sbs (version 20141008) needs to be updated (to version 20141119).
[00:00.565] [+] Adware-C.sbi (version 20141111) needs to be updated (to version 20141119).
[00:00.571] [.] Downloading updates...
[00:00.580] [+] File "Adware-C.sbi" needs to be downloaded.
[00:00.883] [+] Downloaded archive "Adware-C.sbi-20141119.cab" from http://www.spybotupdates.biz/updates/spybot2/.
[00:00.884] [-] Hash a4100f85b2b2cbbcc42b054bd08a8709 for archive "Adware-C.sbi-20141119.cab" does not match expected hash B1CE7B319CBFACB73DAD8DBDE9135699!
[00:00.887] [+] File "Domains.sbs" needs to be downloaded.
[00:08.507] [+] Downloaded archive "Domains.sbs-20141119.cab" from http://safernet.mirrors.cu.be/spybot2/.
[00:08.514] [-] Hash 06f23a180accd3a0360bca7b31be6322 for archive "Domains.sbs-20141119.cab" does not match expected hash 0D51DDC4A7E8DE14DB4BF6C64D6CC162!
[00:08.518] [+] File "Malware-C.sbi" needs to be downloaded.
[00:08.932] [+] Downloaded archive "Malware-C.sbi-20141119.cab" from http://ftp.234.cz/data/spybot/spybot2/.
[00:08.935] [-] Hash acaca1b7a44b2195dab122b481e44182 for archive "Malware-C.sbi-20141119.cab" does not match expected hash 60F4826279C96E6DA85FE73D2E99E0E2!
[00:08.940] [+] File "PUPS-C.sbi" needs to be downloaded.
[00:09.377] [+] Downloaded archive "PUPS-C.sbi-20141119.cab" from http://www.spybotupdates.com/updates/spybot2/.
[00:09.381] [-] Hash 7ba1751ad6e021d9d1860c16ad148a8f for archive "PUPS-C.sbi-20141119.cab" does not match expected hash 9E11ACF317DDCBE08FA5485FA2476F61!
[00:09.385] [+] File "Spyware-C.sbi" needs to be downloaded.
[00:09.718] [+] Downloaded archive "Spyware-C.sbi-20141119.cab" from http://filehorse.spybot-updates.com/updates/spybot2/.
[00:09.719] [-] Hash 2be6eec2ffe592f45e4622fe4f03f5a1 for archive "Spyware-C.sbi-20141119.cab" does not match expected hash AD2DB11A5E26C78E776BED739EF9E173!
[00:09.721] [+] File "Trojans-C.sbi" needs to be downloaded.
[00:09.970] [+] Downloaded archive "Trojans-C.sbi-20141119.cab" from http://www.spybotupdates.biz/updates/spybot2/.
[00:09.971] [-] Hash 9b5c6785587903264a4805aed9260d2d for archive "Trojans-C.sbi-20141119.cab" does not match expected hash 909381874D2F820937A48E50D0A9902C!
[00:09.972] [+] All files have been processed.
[00:09.974] +++
[00:09.978] [+] Installed 6 updates.
[00:09.982] "
cootmaster
New member
HELP its NOV 19 i cant update all says is ERROR
is there a exe i can download
[00:00.000] Update started...
[00:00.000] [+] Updating Service is active.
[00:00.016] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
[00:00.593] [+] Retrieved update info file.
[00:01.202] [.] Info file part done.
[00:01.248] [+] Trojans-C.sbi (version 20141111) needs to be updated (to version 20141119).
[00:01.264] [+] Spyware-C.sbi (version 20141029) needs to be updated (to version 20141119).
[00:01.295] [+] PUPS-C.sbi (version 20141112) needs to be updated (to version 20141119).
[00:01.311] [+] Malware-C.sbi (version 20141105) needs to be updated (to version 20141119).
[00:01.342] [+] Domains.sbs (version 20141008) needs to be updated (to version 20141119).
[00:01.342] [+] Adware-C.sbi (version 20141111) needs to be updated (to version 20141119).
[00:01.358] [.] Downloading updates...
[00:01.358] [+] File "Adware-C.sbi" needs to be downloaded.
[00:02.216] [+] Downloaded archive "Adware-C.sbi-20141119.cab" from http://ns364576.ovh.net/spybot2/updates/spybot2/.
[00:02.216] [-] Hash a4100f85b2b2cbbcc42b054bd08a8709 for archive "Adware-C.sbi-20141119.cab" does not match expected hash B1CE7B319CBFACB73DAD8DBDE9135699!
[00:02.216] [+] File "Domains.sbs" needs to be downloaded.
[00:04.509] [+] Downloaded archive "Domains.sbs-20141119.cab" from http://ftp.234.cz/data/spybot/spybot2/.
[00:04.509] [-] Hash 06f23a180accd3a0360bca7b31be6322 for archive "Domains.sbs-20141119.cab" does not match expected hash 0D51DDC4A7E8DE14DB4BF6C64D6CC162!
[00:04.524] [+] File "Malware-C.sbi" needs to be downloaded.
[00:05.258] [+] Downloaded archive "Malware-C.sbi-20141119.cab" from http://www.antispyware-downloadserver.com/updates/spybot2/.
[00:05.258] [-] Hash acaca1b7a44b2195dab122b481e44182 for archive "Malware-C.sbi-20141119.cab" does not match expected hash 60F4826279C96E6DA85FE73D2E99E0E2!
[00:05.258] [+] File "PUPS-C.sbi" needs to be downloaded.
[00:05.585] [+] Downloaded archive "PUPS-C.sbi-20141119.cab" from http://108.163.180.117/spybot2/.
[00:05.585] [-] Hash 7ba1751ad6e021d9d1860c16ad148a8f for archive "PUPS-C.sbi-20141119.cab" does not match expected hash 9E11ACF317DDCBE08FA5485FA2476F61!
[00:05.585] [+] File "Spyware-C.sbi" needs to be downloaded.
[00:05.991] [+] Downloaded archive "Spyware-C.sbi-20141119.cab" from http://safernet.mirrors.cu.be/spybot2/.
[00:05.991] [-] Hash 2be6eec2ffe592f45e4622fe4f03f5a1 for archive "Spyware-C.sbi-20141119.cab" does not match expected hash AD2DB11A5E26C78E776BED739EF9E173!
[00:05.991] [+] File "Trojans-C.sbi" needs to be downloaded.
[00:06.287] [+] Unable to download archive "Trojans-C.sbi-20141119.cab" from http://spybotdbs.com/updates/spybot2/!
[00:07.020] [+] Downloaded archive "Trojans-C.sbi-20141119.cab" from http://www.spybotupdates.biz/updates/spybot2/.
[00:07.020] [-] Hash 9b5c6785587903264a4805aed9260d2d for archive "Trojans-C.sbi-20141119.cab" does not match expected hash 909381874D2F820937A48E50D0A9902C!
[00:07.020] [+] All files have been processed.
[00:07.036] [+] Installed 6 updates.
[00:07.052]
an error has occured
is there a exe i can download
[00:00.000] Update started...
[00:00.000] [+] Updating Service is active.
[00:00.016] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
[00:00.593] [+] Retrieved update info file.
[00:01.202] [.] Info file part done.
[00:01.248] [+] Trojans-C.sbi (version 20141111) needs to be updated (to version 20141119).
[00:01.264] [+] Spyware-C.sbi (version 20141029) needs to be updated (to version 20141119).
[00:01.295] [+] PUPS-C.sbi (version 20141112) needs to be updated (to version 20141119).
[00:01.311] [+] Malware-C.sbi (version 20141105) needs to be updated (to version 20141119).
[00:01.342] [+] Domains.sbs (version 20141008) needs to be updated (to version 20141119).
[00:01.342] [+] Adware-C.sbi (version 20141111) needs to be updated (to version 20141119).
[00:01.358] [.] Downloading updates...
[00:01.358] [+] File "Adware-C.sbi" needs to be downloaded.
[00:02.216] [+] Downloaded archive "Adware-C.sbi-20141119.cab" from http://ns364576.ovh.net/spybot2/updates/spybot2/.
[00:02.216] [-] Hash a4100f85b2b2cbbcc42b054bd08a8709 for archive "Adware-C.sbi-20141119.cab" does not match expected hash B1CE7B319CBFACB73DAD8DBDE9135699!
[00:02.216] [+] File "Domains.sbs" needs to be downloaded.
[00:04.509] [+] Downloaded archive "Domains.sbs-20141119.cab" from http://ftp.234.cz/data/spybot/spybot2/.
[00:04.509] [-] Hash 06f23a180accd3a0360bca7b31be6322 for archive "Domains.sbs-20141119.cab" does not match expected hash 0D51DDC4A7E8DE14DB4BF6C64D6CC162!
[00:04.524] [+] File "Malware-C.sbi" needs to be downloaded.
[00:05.258] [+] Downloaded archive "Malware-C.sbi-20141119.cab" from http://www.antispyware-downloadserver.com/updates/spybot2/.
[00:05.258] [-] Hash acaca1b7a44b2195dab122b481e44182 for archive "Malware-C.sbi-20141119.cab" does not match expected hash 60F4826279C96E6DA85FE73D2E99E0E2!
[00:05.258] [+] File "PUPS-C.sbi" needs to be downloaded.
[00:05.585] [+] Downloaded archive "PUPS-C.sbi-20141119.cab" from http://108.163.180.117/spybot2/.
[00:05.585] [-] Hash 7ba1751ad6e021d9d1860c16ad148a8f for archive "PUPS-C.sbi-20141119.cab" does not match expected hash 9E11ACF317DDCBE08FA5485FA2476F61!
[00:05.585] [+] File "Spyware-C.sbi" needs to be downloaded.
[00:05.991] [+] Downloaded archive "Spyware-C.sbi-20141119.cab" from http://safernet.mirrors.cu.be/spybot2/.
[00:05.991] [-] Hash 2be6eec2ffe592f45e4622fe4f03f5a1 for archive "Spyware-C.sbi-20141119.cab" does not match expected hash AD2DB11A5E26C78E776BED739EF9E173!
[00:05.991] [+] File "Trojans-C.sbi" needs to be downloaded.
[00:06.287] [+] Unable to download archive "Trojans-C.sbi-20141119.cab" from http://spybotdbs.com/updates/spybot2/!
[00:07.020] [+] Downloaded archive "Trojans-C.sbi-20141119.cab" from http://www.spybotupdates.biz/updates/spybot2/.
[00:07.020] [-] Hash 9b5c6785587903264a4805aed9260d2d for archive "Trojans-C.sbi-20141119.cab" does not match expected hash 909381874D2F820937A48E50D0A9902C!
[00:07.020] [+] All files have been processed.
[00:07.036] [+] Installed 6 updates.
[00:07.052]
an error has occured
Attachments
cootmaster
New member
Try now mine fixed!!
diogoalbuquerque
New member
Yup!! All working fine here, now!!
cootmaster
New member
ok great
might been one those bugs
might been one those bugs
I have not been able to update since downloading the new version, as the tool says, in 100 days.
The Updates.log still sayd Aug 14 even though I did the Manual update as mentioned on a previous post on this thread.
If there is no fix, I shall uninstall and go back to good ol' 1.6.2
Is there anyone who the Update works? from reading this thread it seems not.
ps, I have this on my corporate machine so I can go round removign AV etc.
cheers for any assistance
When you apply manual updates,they don't show in the Updates.logfile,only updates through the program show there.
There is a Corporate and sbNet Editions support form available here:
http://www.safer-networking.org/support/
If you have the Free,Personal or Professional Edition,it's my understanding that they're for home (non-business) users only.However,I'm a home (non-business) user myself,so I could be mistaken.So,if you have Free,Personal or Professional Edition,please contact team spybot,they are needed to answer that.There is a contact page here:
http://www.safer-networking.org/contact/
I'm not certain which category you'd select to ask about that,you'll have to pick one that looks appropriate.
first of course I meant I "can't" remove the corporate AVs on my machine, I am also not saying I am installing corporate Spybot, only a version on my own machine. Spybot 1.6.2 worked beautifully.
secondly I have Spybot 2.4 at home as well and it has never UPDATED the antispyware updates.
Last edited:
Yup!! All working fine here, now!!
Thanks!
what is now working? updates? how did you get that working?
in the updates log I see the following:
SDUpdate.exe [2014-11-28 17:31:18] Unable to store downloaded update information to "C:\Program Files (x86)\Spybot - Search & Destroy 2\Updates\Downloads\updates.uid"!
anything to do with the inability of Spybot 2.4 to update?
maybe best to delete 2.4 and install 1.6.2?
Last edited: