An error occurred during antivirus updates!

R

Robplane

New member
While updating I get this message: “An error occurred during antivirus updates!” The home edition I have is Search & Destroy +AV 2.7. Everything else seems to be okay. I've scanned thru old threads on this topic, but those do not help me. The update stops with these last two items on the list:

[00:58.679] [-] Failed to install Spybot 2 antivirus signatures!
[00:58.680] [-] Failed to install Spybot 2 antivirus signatures (e

Thank you for your help.
 
I see a little (e on the second one. Any chance that's an error message that was cut off?
 
Zenobia said:
I see a little (e on the second one. Any chance that's an error message that was cut off?
Click to expand...

I apologize for slow response Zenobia. I can expand the screen, but it only shows the "(e". Could be for error, but no way to know for sure.

Just did another Update and received the same message, see below. It is from the bottom (3rd) portion on the update screen titled "An error occured during antivirus updates!"

Oddly, the middle box says "Antispyware updates completed." in green. I tried to paste a screen shot of the window, but can't seem to do it.

Going to the "show details" tab at the bottom right corner of the update screen, everything listed has a green check mark. Nothing indicates a problem.

Thank you for your time.
Rob


[00:00.000] Update started...
[00:27.922] Updating Plugins/auto.cvd...
[00:28.094] Updating Plugins/cran.ivd...
[00:28.172] Updating Plugins/e_spyw.i12...
[00:28.260] Updating Plugins/emalware.000...
[00:28.356] Updating Plugins/auto.cvd...
[00:28.733] Updated Plugins/auto.cvd (205420 bytes)...
[00:28.780] Updating Plugins/cran.ivd...
[00:28.952] Updated Plugins/cran.ivd (253678 bytes)...
[00:28.998] Updating Plugins/e_spyw.i00...
[00:29.076] Updated Plugins/e_spyw.i00 (442 bytes)...
[00:29.092] Updating Plugins/e_spyw.i12...
[00:29.264] Updated Plugins/e_spyw.i12 (471124 bytes)...
[00:29.310] Updating Plugins/emalware.000...
[00:29.466] Updated Plugins/emalware.000 (274399 bytes)...
[00:29.513] Updating Plugins/emalware.358...
[00:29.591] Updated Plugins/emalware.358 (206126 bytes)...
[00:29.622] Updating Plugins/emalware.359...
[00:29.794] Updated Plugins/emalware.359 (374666 bytes)...
[00:29.841] Updating Plugins/emalware.360...
[00:29.997] Updated Plugins/emalware.360 (291294 bytes)...
[00:30.028] Updating Plugins/emalware.361...
[00:30.200] Updated Plugins/emalware.361 (353628 bytes)...
[00:30.246] Updating Plugins/emalware.362...
[00:30.402] Updated Plugins/emalware.362 (316166 bytes)...
[00:30.449] Updating Plugins/emalware.363...
[00:30.605] Updated Plugins/emalware.363 (350550 bytes)...
[00:30.636] Updating Plugins/emalware.597...
[00:30.886] Updated Plugins/emalware.597 (573854 bytes)...
[00:30.964] Updating Plugins/emalware.598...
[00:31.198] Updated Plugins/emalware.598 (577713 bytes)...
[00:31.260] Updating Plugins/emalware.599...
[00:31.510] Updated Plugins/emalware.599 (580207 bytes)...
[00:31.541] Updating Plugins/emalware.i09...
[00:31.962] Updated Plugins/emalware.i09 (1067360 bytes)...
[00:31.994] Updating Plugins/emalware.i10...
[00:32.399] Updated Plugins/emalware.i10 (1059056 bytes)...
[00:32.462] Updating Plugins/emalware.i12...
[00:32.805] Updated Plugins/emalware.i12 (948242 bytes)...
[00:32.883] Updating Plugins/emalware.i29...
[00:33.303] Updated Plugins/emalware.i29 (1222719 bytes)...
[00:33.356] Updating Plugins/emalware.i30...
[00:33.772] Updated Plugins/emalware.i30 (1228119 bytes)...
[00:33.835] Updating Plugins/emalware.i31...
[00:34.240] Updated Plugins/emalware.i31 (1136236 bytes)...
[00:34.303] Updating Plugins/emalware.i32...
[00:34.724] Updated Plugins/emalware.i32 (1178906 bytes)...
[00:34.786] Updating Plugins/emalware.i36...
[00:35.192] Updated Plugins/emalware.i36 (1119794 bytes)...
[00:35.285] Updating Plugins/emalware.i37...
[00:35.707] Updated Plugins/emalware.i37 (1180756 bytes)...
[00:35.800] Updating Plugins/emalware.i53...
[00:36.206] Updated Plugins/emalware.i53 (1079091 bytes)...
[00:36.253] Updating Plugins/emalware.i62...
[00:36.596] Updated Plugins/emalware.i62 (984395 bytes)...
[00:36.643] Updating Plugins/emalware.i63...
[00:36.908] Updated Plugins/emalware.i63 (696838 bytes)...
[00:36.955] Updating Plugins/emalware.i64...
[00:37.298] Updated Plugins/emalware.i64 (855537 bytes)...
[00:37.345] Updating Plugins/emalware.i71...
[00:37.641] Updated Plugins/emalware.i71 (786878 bytes)...
[00:37.672] Updating Plugins/emalware.i76...
[00:38.015] Updated Plugins/emalware.i76 (1017126 bytes)...
[00:38.078] Updating Plugins/emalware.i77...
[00:38.423] Updated Plugins/emalware.i77 (936786 bytes)...
[00:38.475] Updating Plugins/emalware.i99...
[00:38.548] Updated Plugins/emalware.i99 (21817 bytes)...
[00:38.564] Updating Plugins/htmltok.cvd...
[00:38.657] Updated Plugins/htmltok.cvd (178777 bytes)...
[00:38.688] Updating Plugins/update.txt...
[00:38.766] Updated Plugins/update.txt (132 bytes)...
[00:38.798] Updating Plugins/vbtok.cvd...
[00:38.876] Updated Plugins/vbtok.cvd (106793 bytes)...
[00:38.907] [+] Installing antivirus signature updates...
[00:48.608] [-] Failed to install Spybot 2 antivirus signatures!
[00:48.608] [-] Failed to install Spybot 2 antivirus signatures (e
 
I apologize for slow response Zenobia.
Click to expand...
That's okay. :)

If that is the start of an error message, it will probably show in the Update log. I might not be able to help with an antivirus update error, but it will be good to have it if you contact support.

Please follow this page to access your Update logfile:
https://www.safer-networking.org/pt-br/faq/how-do-i-view-the-update-log-in-spybot-2/

The update logfile might have a lot of entries in it. If so, can you scroll down quite a ways, then highlight the text down to the bottom of the page with your mouse, then copy and paste it here? Thanks.
 
Also having the error

I have been trying to update since the beginning of January. I finally contacted support, but can not open the reply they sent, as Google mail can not access it correctly and also errors out.

Ticket 2020010980000535
 
Hi, there. I can't help with that, so I messaged somebody who most likely can. :)
 
Hello worker17,

I will flag support and ask them to take a look at this thread Sunday night/Monday morning. (Different time zones)

Best regards,

tashi.

Thank you Zenobia. :)
 
Hello worker17,

Just updating this topic as you connected with support successfully and the issue was resolved. The ticket has been closed.

Best regards. :)
 
I am having this EXACT same issue. I am running Spybot Search & Destroy+AV professional 2.7 version: 2.7.64.0 Update: 2.7.64.98
Robplane said:
I apologize for slow response Zenobia. I can expand the screen, but it only shows the "(e". Could be for error, but no way to know for sure.

Just did another Update and received the same message, see below. It is from the bottom (3rd) portion on the update screen titled "An error occured during antivirus updates!"

Oddly, the middle box says "Antispyware updates completed." in green. I tried to paste a screen shot of the window, but can't seem to do it.

Going to the "show details" tab at the bottom right corner of the update screen, everything listed has a green check mark. Nothing indicates a problem.

Thank you for your time.
Rob


[00:00.000] Update started...
[00:27.922] Updating Plugins/auto.cvd...
[00:28.094] Updating Plugins/cran.ivd...
[00:28.172] Updating Plugins/e_spyw.i12...
[00:28.260] Updating Plugins/emalware.000...
[00:28.356] Updating Plugins/auto.cvd...
[00:28.733] Updated Plugins/auto.cvd (205420 bytes)...
[00:28.780] Updating Plugins/cran.ivd...
[00:28.952] Updated Plugins/cran.ivd (253678 bytes)...
[00:28.998] Updating Plugins/e_spyw.i00...
[00:29.076] Updated Plugins/e_spyw.i00 (442 bytes)...
[00:29.092] Updating Plugins/e_spyw.i12...
[00:29.264] Updated Plugins/e_spyw.i12 (471124 bytes)...
[00:29.310] Updating Plugins/emalware.000...
[00:29.466] Updated Plugins/emalware.000 (274399 bytes)...
[00:29.513] Updating Plugins/emalware.358...
[00:29.591] Updated Plugins/emalware.358 (206126 bytes)...
[00:29.622] Updating Plugins/emalware.359...
[00:29.794] Updated Plugins/emalware.359 (374666 bytes)...
[00:29.841] Updating Plugins/emalware.360...
[00:29.997] Updated Plugins/emalware.360 (291294 bytes)...
[00:30.028] Updating Plugins/emalware.361...
[00:30.200] Updated Plugins/emalware.361 (353628 bytes)...
[00:30.246] Updating Plugins/emalware.362...
[00:30.402] Updated Plugins/emalware.362 (316166 bytes)...
[00:30.449] Updating Plugins/emalware.363...
[00:30.605] Updated Plugins/emalware.363 (350550 bytes)...
[00:30.636] Updating Plugins/emalware.597...
[00:30.886] Updated Plugins/emalware.597 (573854 bytes)...
[00:30.964] Updating Plugins/emalware.598...
[00:31.198] Updated Plugins/emalware.598 (577713 bytes)...
[00:31.260] Updating Plugins/emalware.599...
[00:31.510] Updated Plugins/emalware.599 (580207 bytes)...
[00:31.541] Updating Plugins/emalware.i09...
[00:31.962] Updated Plugins/emalware.i09 (1067360 bytes)...
[00:31.994] Updating Plugins/emalware.i10...
[00:32.399] Updated Plugins/emalware.i10 (1059056 bytes)...
[00:32.462] Updating Plugins/emalware.i12...
[00:32.805] Updated Plugins/emalware.i12 (948242 bytes)...
[00:32.883] Updating Plugins/emalware.i29...
[00:33.303] Updated Plugins/emalware.i29 (1222719 bytes)...
[00:33.356] Updating Plugins/emalware.i30...
[00:33.772] Updated Plugins/emalware.i30 (1228119 bytes)...
[00:33.835] Updating Plugins/emalware.i31...
[00:34.240] Updated Plugins/emalware.i31 (1136236 bytes)...
[00:34.303] Updating Plugins/emalware.i32...
[00:34.724] Updated Plugins/emalware.i32 (1178906 bytes)...
[00:34.786] Updating Plugins/emalware.i36...
[00:35.192] Updated Plugins/emalware.i36 (1119794 bytes)...
[00:35.285] Updating Plugins/emalware.i37...
[00:35.707] Updated Plugins/emalware.i37 (1180756 bytes)...
[00:35.800] Updating Plugins/emalware.i53...
[00:36.206] Updated Plugins/emalware.i53 (1079091 bytes)...
[00:36.253] Updating Plugins/emalware.i62...
[00:36.596] Updated Plugins/emalware.i62 (984395 bytes)...
[00:36.643] Updating Plugins/emalware.i63...
[00:36.908] Updated Plugins/emalware.i63 (696838 bytes)...
[00:36.955] Updating Plugins/emalware.i64...
[00:37.298] Updated Plugins/emalware.i64 (855537 bytes)...
[00:37.345] Updating Plugins/emalware.i71...
[00:37.641] Updated Plugins/emalware.i71 (786878 bytes)...
[00:37.672] Updating Plugins/emalware.i76...
[00:38.015] Updated Plugins/emalware.i76 (1017126 bytes)...
[00:38.078] Updating Plugins/emalware.i77...
[00:38.423] Updated Plugins/emalware.i77 (936786 bytes)...
[00:38.475] Updating Plugins/emalware.i99...
[00:38.548] Updated Plugins/emalware.i99 (21817 bytes)...
[00:38.564] Updating Plugins/htmltok.cvd...
[00:38.657] Updated Plugins/htmltok.cvd (178777 bytes)...
[00:38.688] Updating Plugins/update.txt...
[00:38.766] Updated Plugins/update.txt (132 bytes)...
[00:38.798] Updating Plugins/vbtok.cvd...
[00:38.876] Updated Plugins/vbtok.cvd (106793 bytes)...
[00:38.907] [+] Installing antivirus signature updates...
[00:48.608] [-] Failed to install Spybot 2 antivirus signatures!
[00:48.608] [-] Failed to install Spybot 2 antivirus signatures (e
Click to expand...
 
The fix

It starting working again a few weeks after my post, so I think the tech folks did something. A few days later they had me uninstall and reinstall the program and I have not had any problems at all since it started working. Be sure to have the product key ready for when you reinstall. Hope this helps.
Rob
 
Ongoing - An Error occurred during Antispyware updates!

tashi said:
Hello worker17,

Just updating this topic as you connected with support successfully and the issue was resolved. The ticket has been closed.

Best regards. :)
Click to expand...

What am I supposed to do as I was not on your mailing list (obviously)? Regards ianm777

FYI: This am 24/4/22 Brisbane, Australia
[00:00.000] Update started...
[00:00.000] [+] Updating Service is active.
[00:00.000] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
[00:00.770] [+] Retrieved update info file.
[00:01.540] [.] Info file part done.
[00:01.570] [+] PUPS-C.sbi (version 20220406) needs to be updated (to version 20220421).
[00:01.580] [+] Malware-C.sbi (version 20220330) needs to be updated (to version 20220421).
[00:01.590] [.] Downloading updates...
[00:01.590] [+] File "Malware-C.sbi" needs to be downloaded.
[00:02.240] [+] Unable to download archive "Malware-C.sbi-20220421.cab" from http://updates2.safer-networking.org/spybot2/!
[00:02.750] [+] Unable to download archive "Malware-C.sbi-20220421.cab" from http://sbsd-dl-us.com/spybot2/!
[00:03.230] [+] Unable to download archive "Malware-C.sbi-20220421.cab" from http://sbsd-dl-us.com/spybot2/!
[00:03.230] [+] File "PUPS-C.sbi" needs to be downloaded.
[00:03.870] [+] Unable to download archive "PUPS-C.sbi-20220421.cab" from http://updates2.safer-networking.org/spybot2/!
[00:04.720] [+] Unable to download archive "PUPS-C.sbi-20220421.cab" from http://updates5.safer-networking.org/spybot2/!
[00:05.420] [+] Downloaded archive "PUPS-C.sbi-20220421.cab" from http://freewarearchiv.com/spybot2/.
[00:05.420] [-] Hash eb1cf123f9e3d09978228c63421a4e54 for archive "PUPS-C.sbi-20220421.cab" does not match expected hash 76ED19C5206184E63341AE0E3DFD07F4!
[00:05.420] [+] All files have been processed.
[00:05.420] [+] Installed 2 updates.
[00:05.430]
 
I'm having a similar issue.

00:00.000] Update started...
[00:00.005] [+] Updating Service is active.
[00:00.007] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
[00:00.175] [+] Retrieved update info file.
[00:00.393] [.] Info file part done.
[00:00.430] [+] PUPS-C.sbi (version 20220427) needs to be updated (to version 20220504).
[00:00.451] [+] Adware-C.sbi (version 20220406) needs to be updated (to version 20220504).
[00:00.456] [.] Downloading updates...
[00:00.461] [+] File "Adware-C.sbi" needs to be downloaded.
[00:00.677] [+] Downloaded archive "Adware-C.sbi-20220504.cab" from http://freewarearchiv.com/spybot2/.
[00:00.688] [-] Hash 02a7e21baa78f7029346f2739728c9a7 for archive "Adware-C.sbi-20220504.cab" does not match expected hash E2F71E8D0B7C595EF4A92E4735B0B300!
[00:00.690] [+] File "PUPS-C.sbi" needs to be downloaded.
[00:00.790] [+] Unable to download archive "PUPS-C.sbi-20220504.cab" from http://updates4.safer-networking.org/spybot2/!
[00:00.924] [+] Unable to download archive "PUPS-C.sbi-20220504.cab" from http://sbsd-dl-uk.com/spybot2/!
[00:01.208] [+] Downloaded archive "PUPS-C.sbi-20220504.cab" from http://updates3.safer-networking.org/spybot2/.
[00:01.294] [+] Extracted "PUPS-C.sbi-20220504.cab"!
[00:01.307] [+] Installed "PUPS-C.sbi".
[00:01.309] [+] All files have been processed.
[00:01.313] [+] Installed 2 updates.
[00:07.445]

It's been like this for at least a week now, I try it every now and then.
 
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