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Hi As a WhatsApp user, yesterday I instinctively clicked on an email which informed me that my free use of the service had expired, and that I had to pay £0.99 subscription per year to continue to use the app. The link took me to an office-like page, which then immediately closed. I checked on...

Hi My PCs are set to notify me of Windows Updates so that I can choose which ones to download and install. For several months I haven't had any notifications of newly released updates and thought nothing of it. However, two days ago I decided to do a manual check and there were 11 updates...

Hi I have been virus free for a few years until now. About two weeks ago, I surfed the net and then rebooted, still connected online, and CheckDisk (CHKDSK) ran by itself in DOS mode, identifying errors and replacing files. When it finished some of my Windows applications stopped running, for...

Hi Could you please help me search for and delete what appears to be a malicious file - msvcp60.dll? MBAM quarantined this file but I restored it after experiencing boot-up problems. Now the file has gone missing from the location I restored it to without affecting booting of the PC. I only...

Hi I am having high CPU issues of the kind I have seen in threads #48718 and #48789. Unlike before, all my anti-virus programs now run scans with 100% CPU; simply opening and closing programs also uses 100%; TrendProtect's page advisor is now scrambled. I thought it was an IE8 bug and that an...

Hi Everytime I surf the net I return with several infections, even though I have immunizations from SS&D and Spywareblaster and I make regular use of ATF Cleaner. I had the same problem with my XP about a year ago and had to re-format (it has remained clean since). I am reluctant to...

Hi When I installed and then uninstalled a program called cryptainer le, the uninstaller warned me against removing the files- ssoftnt4.sys and cryptainersrv.exe in order to avoid operating system problems. However, some google sites have flagged up these files as dangerous. What is your advice...

Hi Over the last 3 months I have been unable to carry out Online Scanning for spyware, whereas Online Virus scans have been OK. Now Panda ActiveScan's encyclopedia has confirmed that cookies such as CommAd, Toplist etc, which are buried in the registry, can stop Online Scanners from working...

Hi Is there malware that specifically stops on-line scanners from functioning properly on a PC? I am a regular user of Kaspersky and Trend Micro. Kaspersky’s scan results now contains a lot of unrecognisable information, which has continued even though I un-installed and re-installed it. Trend...

Logfile of HijackThis v1.99.1 Scan saved at 20:16:43, on 06/04/2006 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe...