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Thread: How to report possible False Positives

  1. #1
    Senior Member Yodama's Avatar
    Join Date
    Oct 2005

    Default How to report possible False Positives

    False positives are false scanning/blocking results.

    If you believe that you found a false positive within Spybot - Search & Destroy, Teatimer, the SD-Helper, the Spybot - Search & Destroy Immunization or the "right click" file scanner we will require the following information to find, confirm and remove the false positive:

    • Operating System (Windows XP Professional, Windows 7 ,etc.)
    • Browser and Version (Internet Explorer 9, FireFox 10, Opera 11.61 etc.)
    • Version of Spybot - Search & Destroy and date of the latest update
    • where did the false positive occur
      • Scan result
      • after fix
      • Spybot message at start of scan
      • Teatimer message when a program was executed
      • not reachable/restricted website
      • SDHelper popup
      • right click scan result

    many of the information can be acquired through Spybot - Search & Destroy log files:

    Scan, fix, resident and error logs are located in:
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Logs\

    Alternatively these logs can be accessed within Spybot - Search & Destroy:
    • switch Spybot - Search & Destroy to advanced mode
    • navigate to tools - view report
    • click "view report" to generate a new report
    • click "view previous report" to access older / automatically generated reports
    • click "export" to save the report to a text file

    If you are in doubt in which part of Spybot - Search & Destroy the possible false positive occurs you can submit a screen shot and we will tell you which further information will be required.
    Last edited by Yodama; 2012-03-21 at 08:14.
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