Can't Start System Scan when Liveprotection is uninstalled

H

hunni

New member

• Oct 7, 2017

• #1

Hi,

I'm having the Home Edition, but I don't want to use the AntiVirus Modul.

So I uninstalled the Liveprotection.

Now I can't run an System Scan.

There is always an Information about "Missing Signatures"




what can I do to solve the Problem?


best regards

Torsten

 

Zenobia

Spybot Advisor Team

Alpha Testers

• Oct 7, 2017

• #2

Could you update Spybot, that might download the missing signatures. Please let me know how it goes.

 

H

hunni

New member

• Oct 7, 2017

• #3

Hello,


i tried to update.

but it says:

[00:00.000] Update started...
[00:00.016] [-] Spybot 2 antivirus update library not found!
[00:00.016] [-] A missing library prevented the update!


is there an other way to download the missing files / folders ?


best regards

Torsten

 

Zenobia

Spybot Advisor Team

Alpha Testers

• Oct 7, 2017

• #4

I had a look around, both for those errors and to see if the anti-virus update library might be available on the download files page, and I couldn't find the files or any info on the errors. So, it's best to contact support:
https://www.safer-networking.org/support/ticket/technical/
Good luck, hope you get it fixed.

 

H

hunni

New member

• Oct 7, 2017

• #5

thanks,

i just send a Message to the support


best regards

Torsten

 

Zenobia

Spybot Advisor Team

Alpha Testers

• Oct 7, 2017

• #6

Okay, good. And I hope you have a nice weekend. :greeting:

 

H

hunni

New member

• Oct 16, 2017

• #7

Hi,


after emailing with the support, I found only one solution to solve it.

I had to uninstall SpyBot and the reinstall it with live - Protection.

After the installation, I can disable / remove the live - protection again and everything is working fine


thanks and best regards

Torsten

 

Zenobia

Spybot Advisor Team

Alpha Testers

• Oct 16, 2017

• #8

I'm glad you got it fixed.