Hello Chris,
"Error retrieving update info file":
1. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.
2. If nothing else works, you can still use the
manual updater which is available on the website - the Detection Update.
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - this will be fixed with the next release)
If you get this error message:
"Please select some update files from the list first"
It seems to be a problem with the compatibility under Windows Vista/7.
You can solve the problem as follows:
1. Download this new
SDUpdate.exe.
To use this beta file, extract the downloaded archive into the main application folder (usually C:\Program Files\Spybot - Search & Destroy\) and replace the old file with the new one.
2. If this does not help go to your SDUpdate.exe file in your program folder:
C:\Program Files\ Spybot - Search & Destroy\
Rightclick the file and choose properties.
Then choose the tab compatibilty.
There activate the checkbox in front of "Run this program in compatibility mode for" and select from the drop down menu "WindowsXP". Now click "Apply" and "OK".
That should fix the problem.
This problem has also been discussed in our
forum.
Best regards
Sandra
Team Spybot