Hello,
Please also do the following:
Clean your Cache and Cookies in IE:
* Close all instances of Outlook Express and Internet Explorer
* Go to Control Panel > Internet Options > General tab
* Click the "Delete Cookies" button
* Next to it, Click the "Delete Files" button
* When prompted, place a check in: "Delete all offline content",
click OK
Clean your Cache and Cookies in Firefox (In case you also have
Firefox installed):
* Go to Tools > Options.
* Click Privacy in the menu on the left side of the Options window.
* Click the Clear button located to the right of each option
(History, Cookies, Cache).
* Click OK to close the Options window
Alternatively, you can clear all information stored while browsing
by clicking Clear All.
A confirmation dialog box will be shown before clearing the
information.
Clean other Temporary files + Recycle bin
* Go to start > run and type: *cleanmgr* and click ok.
* Let it scan your system for files to remove.
* Make sure Temporary Files, Temporary Internet Files, and Recycle
Bin are the only things checked.
* Press OK to remove them.
Please close all other applications during the Spybot scan.
If this does not help please edit the shortcut icon on your desktop that is used to run Spybot-S&D.
Rightclick the icon and choose properties.
Then include a /verbose in it's link location.
To see how to do that please have a look at this link in our forum:
http://forums.spybot.info/showthread.php?t=23560
When you do a scan now, it will show an 8 digit number in the status bar at the bottom, like $1234ABCD.
Please post the ID here.
We can use this information to look up where exactly it hangs. Thanks.
Best regards
Sandra
Team Spybot